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Show Results For
- All HBS Web
(11,347)
- People (42)
- News (3,553)
- Research (5,634)
- Events (28)
- Multimedia (140)
- Faculty Publications (3,101)
- May–June 2023
- Article
Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
The impact of delays has been widely studied in various offline services. The focus of this study is online services, and we explore the impact of in-process delays—measured by website speed—on customer behavior. We leverage novel retail and website speed data to... View Details
Keywords: Online Retail; Quasi-experiments; Abandonment; Synthetic Control; E-commerce; Internet and the Web; Consumer Behavior; Policy; Retail Industry
Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail." Operations Research 71, no. 3 (May–June 2023): 876–894.
- 06 Dec 2006
- Op-Ed
India Needs to Encourage Trade with China
Jiabao last year during a similar visit. But $19 billion is hardly anything to write home about, even if one were to discount the fact that much of what India exports to China is low-value-added commodities (notably iron ore). I asked... View Details
Keywords: by Tarun Khanna
- 02 Jan 2018
- News
Blockchain 101: the Primer We Still Need
- 31 May 2017
- News
We need to 'humanize' finance: Harvard professor
- 14 Mar 2022
- Research & Ideas
Lessons from COVID-19: The Business Skills Doctors Need
necessarily need to be done in person,” Huckman says. In fact, Huckman says, many doctors have realized that remote medicine can open up new possibilities for the ongoing care of patients—for example,... View Details
- 09 Apr 2020
- News
Managing Through Crisis: Who Needs Capitalism Anyway?
- 15 May 2015
- News
America’s Leaders Need to Tell a New Story About Infrastructure
- 27 Sep 2018
- Research & Ideas
Religion in the Workplace: What Managers Need to Know
leaders need to start preparing clear answers. After all, the number of religious discrimination complaints has increased by more than 50 percent in the past 15 years, and settlement amounts have more than... View Details
Big Think: We Need to Reposition Copenhagen
Harvard Business School professor Robert Eccles comments on a recent video interview with Peter Brabeck, the Chairman of Nestle. View Details
- March 13, 2023
- Article
Sales Teams Need to Stop Focusing on the Customer Funnel
By: Frank V. Cespedes
Understanding where customers are, how they navigate streams in your market, and how to interact with them in a given stream is now central to crafting a good customer experience, and that has implications. Among other things, companies need to shift from thinking... View Details
Keywords: Customer Experience; Customer Value and Value Chain; Customer Relationship Management; Consumer Behavior
Cespedes, Frank V. "Sales Teams Need to Stop Focusing on the Customer Funnel." Harvard Business Review (website) (March 13, 2023).
- 17 Jan 2024
- News
AI—What Questions Do Directors Need to Ask?
- 20 Aug 2020
- News
The U.S. Needs an SEC for its Health Care System
- 09 Nov 2023
- Blog Post
The No. 1 Character Trait You Will Need to Succeed in Business
of FrameBridge. You need to decide whether to expand into a market your business knows almost nothing about or stick with providing a service that you know will eventually become obsolete. This choice echoes... View Details
- 17 Oct 2022
- Research & Ideas
Why Quiet Quitters Need More Than Money to Re-Engage
employers and employees as ones of material benefits.” After all, it’s not all about making money, says DeLong, a Baker Foundation Professor of Management Practice at HBS. What employees really crave, the... View Details
Keywords: by Michael Blanding
- 24 Oct 2018
- News
America’s Need for Skilled Immigrants Isn’t Going Away
- 16 Jan 2019
- News
Employers Need to Address ‘Caregiving Crisis,’ Study Finds
- 22 Jan 2016
- News
A snow day is nature’s way of saying you need a break. Take it.
- Article
We Need Better Carbon Accounting. Here's How to Get There.
By: Robert S. Kaplan and Karthik Ramanna
Any effective system of greenhouse gas (GHG) accounting needs to measure each company’s supply-chain carbon impacts accurately. Such information would provide visibility and incentives for the company to make more climate-friendly product-specification and purchasing... View Details
Keywords: Accounting; Greenhouse Gas Emissions; GHG; Carbon Accounting; Environmental Accounting; Environmental Management; Governing Rules, Regulations, and Reforms; Supply Chain
Kaplan, Robert S., and Karthik Ramanna. "We Need Better Carbon Accounting. Here's How to Get There." Harvard Business Review Digital Articles (April 12, 2022).
- 02 Apr 2012
- Research & Ideas
Do Online Dating Platforms Help Those Who Need Them Most?
amount of control in structuring these online environments and we should use this power to meet social needs of those who cannot get them met elsewhere." View Details