Call Center - Publications - Faculty & Research

16 May 2023
Blog Post

Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 2)

felt different and out of place. In 2019, I watched The Farewell at a movie theater in Brooklyn. It centers on Billi (played by Awkwafina) who travels back to China with her family to reconnect with her grandma. In one early scene, Billi... View Details

01 Jun 2024
News

Redefining How Businesses Operate

In her LinkedIn profile, Rebecca Hu (MBA 2023) describes herself as a “biologist-turned-technologist obsessed with building great software products.” A product manager at the language learning app Duolingo, Hu immersed herself in electives and activities centered... View Details

Keywords: Jennifer Gillespie

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

control of human behavior by totalitarian government, replacing human hopes, emotions, and even relationships with an “inside out” dominance over human thought and behavior by an all-seeing entity called Big Brother. In the recent book... View Details

Keywords: by James Heskett; Advertising; Consumer Products

10 Oct 2023
Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

EJ, business, and policy. First, this paper will develop clear definitions for this and related terms to ensure conversations about environmental justice are centered around a common understanding of the topic. Second, it will go into... View Details

10 Aug 2016
Blog Post

3 Benefits of the Case Method

analogous case I studied comes to mind, and how helpful it is to consider the lessons I learned from it. 2. I had the privilege of learning from my classmates The case method depends on in-class participation. Each class session is fundamentally a debate View Details

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

repay, which means they're going to have a claim on our output. And someday, we're probably going to have to run a current account surplus, where we're producing more than we spend, and we're shipping off the rest (the surplus) to our current creditors. Q: Your book... View Details

Keywords: by Sean Silverthorne

04 Oct 2022
What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

(iStockphoto/SolStock) The COVID-19 pandemic changed the ways we worked, the ways we shopped, and the ways we interacted with others. It fostered some businesses—online selling, meeting services, and home entertainment—and nearly killed others—cruise lines, air travel,... View Details

Keywords: by James Heskett

30 Jul 2007
Research & Ideas

Repugnant Markets and How They Get That Way

engage in a voluntary transaction, it must be because they both want to, and it makes them better off. The kinds of things I'm calling repugnant are transactions that some people don't want other people to engage in. Repugnant is... View Details

Keywords: by Martha Lagace

04 Feb 2022
Book

Beyond the Cold War: Reinventing Socialism in 5 Countries

Although many view socialism through the rigid lens of Soviet orthodoxy, it has always been a work in progress and an evolving and adaptable ideology on a global scale, says Harvard Business School Marvin Bower Associate Professor Jeremy Friedman. In his new book, Ripe... View Details

Keywords: by Dina Gerdeman

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

significant upfront costs in the form of severance. Pay cuts can be temporary or permanent. The challenge with salary cuts is that your best people, the ones with the most work options, may choose to leave the firm. A study of an inbound View Details

Keywords: by Boris Groysberg and Sarah Abbott

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

time when many bemoan the lack of skilled workers. ASD is an umbrella term for several cognitive impairments, including Asperger syndrome. The United States Centers for Disease Control estimates one in 68 children have been diagnosed with... View Details

Keywords: by Roberta Holland; Technology

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

joint venture with Toyota called NUMMI, approximately fifteen years ago. However, despite Toyota's openness and the genuinely honest efforts by other companies over many years to emulate Toyota, no one had yet matched Toyota in terms of... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

The pandemic is winding down, and the world is moving toward an endemic approach. In the world's COVID-19 epicenter, New York City, businesses, restaurants, and Broadway have reopened now that 4 million New Yorkers have been vaccinated. Testing View Details

Keywords: by Hise O. Gibson and MaShon Wilson

Web

What You Can Support - Alumni

an ever-changing world. Expanding HBS’s Global Footprint In the past 20 years, HBS has opened 18 research centers and regional offices on five continents. They assist faculty with research and case writing, strengthen relationships with... View Details

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

greatest threat for years to come centers on talent." The organization's culture has been an important competitive advantage for the Company. As she describes it, "You're likely to meet your new set of best friends when you join... View Details

Keywords: by James Heskett

Web

A Tradition of Philanthropy - Alumni

Jr. makes a $5 million grant to build Aldrich Hall , which features horseshoe-shaped classrooms—a revolutionary design at the time—that facilitate case-based learning. 1950 The Kresge family makes a $2 million gift to construct a dining View Details

01 Jan 2005
News

Joseph J. O'Donnell, MBA 1971

including facilities in more than twenty arenas and stadiums, serving all kinds of snacks and comfort food in the stands and fine cuisine in the luxury boxes. It is also a major player in numerous convention and performing arts centers... View Details

Web

Industry Information - Alumni

operates a separate paid version of their free public database called Crunchbase Pro. Fast Company Launched in November 1995 by Alan Webber and Bill Taylor, two former Harvard Business Review editors, Fast Company magazine tends focus on... View Details

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

firms are able to avoid defensiveness and resulting blindness. HCHP firms institutionalize what I call Learning and Governance Systems, a means for having honest, collective, and public conversations with key people at lower levels about... View Details