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  • All HBS Web  (5,215)
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  • All HBS Web  (5,215)
    • People  (14)
    • News  (1,075)
    • Research  (3,045)
    • Events  (12)
    • Multimedia  (26)
  • Faculty Publications  (1,629)
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  • Winter 2013
  • Article

How to Identify the Best Customers for Your Business

By: Frank V. Cespedes, James P. Dougherty and Ben S. Skinner III
How can businesses achieve profitable growth so that their costs don’t grow faster than sales? This article focuses on scaling a venture’s sales process and provides a methodology for identifying core customers and some implications for governance criteria and... View Details
Keywords: Customer Relationship Management; Growth Management; Sales
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Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III. "How to Identify the Best Customers for Your Business ." MIT Sloan Management Review 54, no. 2 (Winter 2013): 53–59.
  • 15 May 2015
  • Blog Post

Tips for Applying to Business School

There’s no doubt that applying to business school can be a stressful process. Researching MBA programs, taking the GMAT, writing essays, chasing after recommenders (often while also trying to balance a full time job) can be downright... View Details
  • Program

The Business of Entertainment, Media, and Sports

driving revenue and success in today's entertainment environment. Through an up-close examination of why some creative businesses thrive while others fail to survive, you will learn when to make smaller versus blockbuster bets, the best... View Details
Keywords: Media & Entertainment; Media & Entertainment
  • September 1985
  • Background Note

Pre-Start Analysis: A Framework for Thinking About Business Ventures

By: Howard H. Stevenson and John R. Van Slyke
Describes the thought process an entrepreneur should undergo before committing to a course of action. Covers understanding the opportunity--assessing the critical skills, resources, relationships, and approvals--developing an action plan; forming a business entity;... View Details
Keywords: Business Ventures; Entrepreneurship; Framework; Growth and Development Strategy; Management Skills; Resource Allocation
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Stevenson, Howard H., and John R. Van Slyke. "Pre-Start Analysis: A Framework for Thinking About Business Ventures." Harvard Business School Background Note 386-075, September 1985.
  • 04 Apr 2007
  • Research & Ideas

The Business of Global Poverty

"But it's a slower process than people imagine. At the GPP, we don't expect change overnight. But we feel that we can help advance the business process in a direction that... View Details
Keywords: by Garry Emmons
  • Web

Electricity - Business & Environment

clean electricity. This requires not only dramatically accelerating clean energy development and adopting new business models, but also reinventing deeply engrained business View Details
  • 10 Apr 2014
  • Research & Ideas

John Kotter’s Plan to Accelerate Your Business

To succeed in today's fast-moving economy, traditional corporate structures are holding back companies, even great companies, from being creative enough and speedy enough to compete effectively. What's needed, argues Harvard Business... View Details
Keywords: by Kim Girard
  • 01 Dec 2002
  • News

Bad Times for Business

of value investing? Jay Lorsch: Getting Boards Up to Speed Under the present system of corporate boards, independent part-time directors are not sufficiently familiar with the business — they have to be educated. Boards need better... View Details
  • Web

Business History - Faculty & Research

Business History Business History 2014 Book Business History By: Walter A. Friedman and Geoffrey Jones This volume contains a selection of 42 foundational articles on the... View Details
  • 01 Aug 2017
  • Working Paper Summaries

Business History, the Great Divergence and the Great Convergence

Keywords: by Geoffrey Jones
  • 01 Feb 2012
  • What Do You Think?

Is Support for Small Business Misplaced?

Summing Up Do Concerns About Job Creation By Small Businesses Miss The Point? Judging from responses to this month's column, there appears to be a visceral reaction to any suggestion that small business... View Details
Keywords: by James Heskett
  • 01 Jun 2000
  • News

The Business of Biotech

and AIDS. Those working in the biotech trenches, however, point out that the real work has only just begun. Dr. Robert Tepper, chief scientific officer for Millennium Pharmaceuticals, Inc., put it this way in a Business Week interview:... View Details
Keywords: Julia Hanna
  • March 2001
  • Supplement

Francisco de Narvaez at TIA: Selling the Family Business

By: Linda A. Hill and Kristin Doughty
Francisco de Narvaez reflects on the process of selling his family's retail business. View Details
Keywords: Family Business; Business Exit or Shutdown
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Hill, Linda A., and Kristin Doughty. "Francisco de Narvaez at TIA: Selling the Family Business." Harvard Business School Video Supplement 401-803, March 2001.
  • 20 Apr 2020
  • News

Digital Transformation: Business Leaders Still Struggling to Cope

  • 05 Sep 2000
  • Research & Ideas

Building Bridges Between Education and Business

study process to companies. Since most businesses in Latin America are unfamiliar with the concept and haven't been approached for study before, he said, they don't know what the View Details
Keywords: by Martha Lagace
  • 01 Dec 2003
  • News

Business Answers the Call

Despite increased attention to public education in recent years, today’s schools are still not producing graduates equipped to meet the demands of the 21st-century economy, many business leaders contend. Most Americans seem to agree.... View Details
Keywords: Garry Emmons; Educational Support Services; Educational Services
  • Research Summary

Industrial competitiveness in high tech and science-based businesses

By: Willy C. Shih
How do emerging economies develop industrial and technical capabilities that overtake those of advanced economies?  Are there some industrial sectors that are especially susceptible to such targeting?  What will it take to restore America’s... View Details
Keywords: Technological Innovation; Technology Diffusion; Knowledge Flows; Competitive Advantage; Globalization; Manufacturing Industry; Biotechnology Industry; Technology Industry; United States; China; Asia
  • October 2004 (Revised November 2004)
  • Case

Mavens & Moguls: Creating a New Business Model

By: Myra M. Hart, Victoria Winston and Kristin Lieb
Mavens & Moguls is a "virtual" marketing-consulting firm of approximately 40 professionals. Examines the processes by which its founder, Paige Arnof-Fenn, learns the business, builds a power network of industry experts and potential customers, and uses this expertise... View Details
Keywords: Internet and the Web; Values and Beliefs; Work-Life Balance; Organizational Structure; Organizational Culture; Operations; Networks; Business Model; Growth Management; Business Growth and Maturation; Entrepreneurship; Growth and Development Strategy; Consulting Industry
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Hart, Myra M., Victoria Winston, and Kristin Lieb. "Mavens & Moguls: Creating a New Business Model." Harvard Business School Case 805-050, October 2004. (Revised November 2004.)
  • Web

Faculty & Research - Business History

Faculty & Research Faculty & Research Harvard Business School faculty members have made notable contributions to the history of business. Faculty research is diverse, based in several of the School’s units, and reflects disciplinary... View Details
  • 11 Oct 2006
  • Research & Ideas

U.S. Tops Business Competitiveness Index 2006

The United States and Germany remain atop the latest Business Competitiveness Index, with China continuing to slip in the rankings while India ascends, according to a report released from Harvard Business... View Details
Keywords: by Sean Silverthorne
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