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  • 25 Oct 2016
  • First Look

October 25, 2016

Business Review To Increase Sales, Get Customers to Commit a Little at a Time By: Cespedes, Frank V., and David Hoffeld Abstract—This article discusses what behavioral research does and does not tell us about factors that aid the... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2015
  • First Look

November 3, 2015

November 2015 Quarterly Journal of Economics Behavioral Hazard in Health Insurance By: Baicker, Katherine, Sendhil Mullainathan, and Joshua Schwartzstein Abstract—A fundamental implication of standard moral hazard models is overuse of... View Details
Keywords: Sean Silverthorne
  • Web

Struggling with a Thorny Situation? Pause Before You Decide | Working Knowledge

Psychology and Behavior Struggling with a Thorny Situation? Pause Before You Decide Featuring Joseph L. Badaracco . By Christina Pazzanese, Harvard Gazette on February 11, 2025 . Navigating ethical gray areas has never been more... View Details
  • 01 Jun 2010
  • News

Rethinking the MBA

student creators and signers of the new MBA Oath that pledges ethical business behavior a step ahead of the schools that they attended? Datar: The oath is valuable, but business schools need to do more. They need to help students be more... View Details
Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

on four behavioral patterns through which they acquire information: (1) questioning; (2) observing; (3) experimenting; and (4) idea networking. We develop operational measures of each of these behaviors and... View Details
Keywords: Martha Lagace
  • 19 Jul 2013
  • News

All in Good Time

focused on creating social equity and economic self-sufficiency, Silbert has a simple take on what ties her career together: "I'm a problem solver. I love digging into an issue and the analytical rigor of doing a scan of existing research... View Details
Keywords: Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 01 Apr 1999
  • News

Spirit at Work

brings poetry to corporations such as Merck and Procter & Gamble to stir creativity by helping employees bridge their analytical and artistic sides. Such efforts are designed to reach employees at a deeper level. By engaging more of... View Details
Keywords: Marguerite Rigoglioso
  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
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  • 08 Nov 2011
  • First Look

First Look: Nov. 8

Dynamics of Warmth and Competence Judgments, and Their Outcomes in Organizations Authors:Amy J.C. Cuddy, Peter Glick, and Anna Beninger Publication:Research in Organizational Behavior (forthcoming) Abstract Two traits-warmth and... View Details
Keywords: Sean Silverthorne
  • 08 Jan 2019
  • First Look

New Research and Ideas, January 8, 2019

techniques to try to predict which deals he should offer to customers based on the purchasing behavior of those customers closest to them. Topics include supervised learning; collaborative filtering; K-nearest neighbor as a modeling... View Details
Keywords: Dina Gerdeman
  • 01 Oct 2000
  • News

The Class of 1975 in Review

the one I remember most vividly happened in Paul Lawrence's Human Behavior class. A distinguished expert in organizational behavior, Professor Lawrence was known for the intricacy of his blackboard diagrams. The idea of our game was to... View Details
Keywords: J. Hans Stumm
  • 01 Jun 2003
  • News

Ruling from the Bench

sharpened my analytical skills, which was invaluable for law school and beyond,” she says. “I also greatly enjoyed the courses on organizational behavior and production — some of those lessons were useful... View Details
Keywords: Julia Hanna; Justice, Public Order, and Safety Activities; Government
  • 01 Jun 2020
  • News

Homeschooled

John Jong-Hyun Kim (MBA 1993) saw the School pivot its entire MBA and doctoral curriculum to an online model in just ten days—a move informed by years of experience developing HBS Online, the Harvard Business Analytics Program, and other... View Details
Keywords: Jennifer Gillespie; online learning; Educational Services
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

be avoided by using a more deliberative, analytical decision-making process. In this paper, we describe joint evaluation as an effective tool to help decision makers manage their emotional assessments of morality. Bounded Ethicality in... View Details
Keywords: Sean Silverthorne
  • 09 Oct 2012
  • First Look

First Look: October 9

Abstract Key to the effective use of big data are the analytical professionals known as "data scientists," who can both manipulate large and unstructured data sources and create insights from them. Data scientists are difficult... View Details
Keywords: Sean Silverthorne
  • 2015
  • Working Paper

Online Word of Mouth and Product Review Disagreement

By: Frank Nagle and Christoph Riedl
Studies of online word of mouth have frequently posited―but never systematically conceptualized and explored―that the level of disagreement between existing product reviews can impact the volume and the valence of future reviews. In this study we develop a theoretical... View Details
Keywords: Online Word Of Mouth; Online Communities; Viral Marketing; Online Product Reviews; Quality; Internet and the Web; Consumer Behavior; Marketing Reference Programs; Social and Collaborative Networks; Digital Marketing; Analytics and Data Science
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  • 21 Oct 2010
  • News

Hell? Maybe Not.

bone up on interviewing, etiquette, and, for those seeking positions in finance, analytical skills. Ultimately, about half of graduating MBAs will receive a job offer through an organized interview process, with the other half leveraging... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services
  • Career Coach

Matt Spielman

divisions and several initiatives in response to the dramatic changes in the media landscape.  At Moxie Interactive, a digital media agency within the Publicis Groupe, Matt led the New York office and partnered with brands to develop their digital media strategy.  In... View Details
Keywords: Consumer Products; Entertainment / Media; Entrepreneurship; Financial Services (All); Investment Banking; Financial Services (All); Investment Management; Financial Services (All); Sports; Technology; Venture Capital; Financial Services (All)
  • Web

Training Course in Personnel Administration - Business Education For Women At Harvard University | Harvard Business School

background in the "understanding and treatment of human problems in any employment situation" that would enable them to enter positions in human resources departments. 3 Personnel work, the course catalogue explained, entailed "a careful and View Details
  • 14 Jun 2016
  • First Look

June 14, 2016

a way for managers to balance the analytical side of their work with the human side and find a sound way forward when analysis falls short. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50601 forthcoming Patent... View Details
Keywords: Sean Silverthorne