＂Jobs To Be Done - Publications - Faculty & Research

24 Feb 2016
Research & Ideas

Why It's Best to Take Tests Early in the Day

should consider whether the structure of the school day is ideal. Should we have more breaks to ensure that low-performing children can recover, for instance? Two, in accountability systems we often compare and evaluate based on test... View Details

Keywords: by Carmen Nobel; Education

20 Aug 2020
Book

From the Plow to the Pill: How Technology Shapes Our Lives

For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. Less deeply understood has been the impact of technology on the inner currents of our personal lives,... View Details

Keywords: by Dina Gerdeman

14 May 2008
Research & Ideas

Getting Down to the Business of Creativity

"Creativity does have a reputation for being magical," says HBS professor Teresa Amabile. "One myth is that it's associated with the particular personality or genius of a person—and in fact, creativity does depend View Details

Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

likely to be seen “coming from a genuine place because this is something that is now done in this work environment versus if a manager sort of does this out of nowhere.”... View Details

Keywords: by Pamela Reynolds

13 Jun 2016
News

JetBlue Chairman on How to Handle Betrayal

“You’ve had a part to do with it. It could be that you trusted when you shouldn’t have trusted. You didn’t think about whether the person had high character, was competent and had the authority and therefore... View Details

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

because they fail to account for the fact that management is less about writing and analyzing and more about getting things done!" What's the problem? Are grading methods broken? If so, what could be... View Details

Keywords: by James Heskett; Education

13 May 2013
Blog Post

Leveraging the HBS platform to enter social enterprise

spoke really well to my interest in political science. I also enjoyed many aspects of sales, and was given tremendous opportunity to interact with all sorts of clients. But for as much as I loved FX Sales,... View Details

Keywords: Nonprofit / Government

23 Jul 2020
Research & Ideas

How Countries Use Financial Policy to Fight COVID-19

The fiscal and monetary response to the coronavirus pandemic has been emergent, global, and deep. Some countries have more sophisticated fiscal and monetary tools—and the ability to use them swiftly—than... View Details

Keywords: by Rachel Layne

22 Aug 2011
Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

you to raise money, and that would be a big deal." In modern terms, you can observe the same phenomenon in the basement programmer who designs open-source software as a calling card or the blogger who... View Details

Keywords: by Michael Blanding

11 May 2015
Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details

Keywords: by Dina Gerdeman; Transportation

02 Jun 2014
Research & Ideas

Secrets to a Successful Social Media Strategy

different from what companies have done on other media," he says. "They simply took this approach and put it on social media platforms. The problem is that this approach does not work well. Most firms can't generate the requisite... View Details

Keywords: by Carmen Nobel

25 Apr 2016
Blog Post

Attending HBS to Grow the Family Business

be able to internalize what you are learning that much better (and get some real work done while you’re at school!). What’s your favorite HBS memory? If my husband is reading... View Details

01 Apr 1996
News

Wake-Up Call: Farewell to the American Dream?

more instability and risk. Such a climate can, in turn, reduce the investment — especially in long-term, risk-inherent areas such as R&D; — that is necessary for rapid, long-run growth. So what, finally, can be View Details

29 Apr 2002
Research & Ideas

Star Power! How to Win in Professional Services

Limits To Leadership Being the chief executive of any company is a demanding job. Carrying out the responsibilities of a CEO in a professional service firm is exceptionally challenging because the position... View Details

Keywords: by Jay W. Lorsch & Thomas J. Tierney

23 Mar 2011
Research & Ideas

China’s 60-Year Road from Revolution to World Power

a national system of higher education, and new sets of civil and criminal codes were all established during the reforms of the late Qing and Republican eras. Much of this would be swept away, quickly and almost casually, by the new... View Details

Keywords: by William C. Kirby

11 Dec 2023
Research & Ideas

Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits

transforming how work is done and how people are paid for it. This heightened tension between moral and material goals may be nowhere as intense as it is in journalism, a field with strong ethical... View Details

Keywords: by Scott Van Voorhis

24 Feb 2022
Op-Ed

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

institutions within individual and community networks. But they have not done so to date. Enter the SEC One novel way to assure that independent hospitals create network plans... View Details

Keywords: by Regina Herzlinger and Richard Boxer; Health

18 Jul 2005
Research & Ideas

Time to Rethink the Corporate Tax System?

relegated to specialists within corporations, given the risks that it entails. Q: If both shareholders and tax authorities are potentially worse off from all this activity, what should be View Details

Keywords: by Ann Cullen

19 Aug 2002
Research & Ideas

Here Comes Internet2—Time to Shed Dot Vertigo

IT that is not quite justified, based on all the work that continues to be done around the world, he said. Managers need to understand the... View Details

Keywords: by Martha Lagace

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

depth, and accessibility—it has become clear it is key to helping companies develop sustainable competitive advantage. “The new attention being given to data today is because... View Details