Giving and Philanthropy - Publications - Faculty & Research

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

customer’s relative position in it when there is someone behind them. For example, they could not only say, “You are the fifth caller,” but “You are the fifth caller out of seven,” to give them a downward comparison. “Not knowing that... View Details

Keywords: by Michael Blanding; Retail; Service

01 Jan 2011
News

Seth Klarman, MBA 1982

responsibility with success, and that is leaving the world better than you found it," says Seth Klarman, who sees giving back as one of the key metrics to consider when gauging success. Another is whether... View Details

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

overprotective of people also causes us to avoid giving feedback to top management. Q: What kind of leadership is necessary for a HCHP firm? A: Leaders must have HCHP vision and values (empowerment,... View Details

Keywords: by Martha Lagace

13 Feb 2020
Book

Open Your Organization to Honest Conversations

and know-it-all, they won’t get anywhere,” Beer says. “People at the top have more decision rights, and that gives them a sense of distance and... View Details

Keywords: by Dina Gerdeman

Forthcoming
Book

How to Be Bold: The Surprising Science of Everyday Courage

By: Ranjay Gulati

What leads people to speak truth to power, share bold new ideas, or put their lives on the line? Most of us chalk it up to personality, presuming that our heroes are naturally fearless. But what if courage isn’t simply a matter of personality? What if it’s something... View Details

Keywords: Personal Characteristics; Personal Development and Career

Citation

Purchase

21 Mar 2019
HBS Case

The Ferrari Way

“If you drive a Ferrari, you put premium petrol in the tank, you hit the motorway, and you step on the gas.” —Soccer star Zlatan Ibrahimovic That purring engine. The buttery soft leather. Those sleek curves. The essence of a Ferrari... View Details

Keywords: by Michael Blanding; Auto

30 May 2024
News

How to Have Effective Conversations

And she of course would get upset because I was attacking her for giving me good advice. I went to these researchers, and I asked them, “what's going on here?” View Details

Web

Connell House | About

leadership. The Connell family’s philanthropy has also had a significant impact on innovations in the MBA Program. About the Name William F. Connell (1938-2001) was a visionary business leader, known for his strategic skills, ethical... View Details

27 Apr 2021
Research & Ideas

IPO or M&A? How Venture Capital Shapes a Startup's Future

connections within an industry, and know how to steer a venture to a promising opportunity. On the other hand, a more diverse investor group might give founders more leeway in decision-making. In either... View Details

Keywords: by Rachel Layne

Web

HBS Health Care Initiative - Blog: Health Supplement

in the United States, at least 50 million women are entering menopause, and a recent survey has shown a majority of them face a lack of care, treatment, and support from their existing providers, View Details

03 Jan 2023
What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

they want to give back. We had that too a generation ago. It was called a pension plan, and it gave back to the people who put the C-level folk in those mahogany offices. Welch was a product of the time when... View Details

Keywords: Re: James L. Heskett

01 Dec 2023
News

In My Humble Opinion: Plugged In

a continuation of my efforts at National Grid Partners with private capital backing that gives me the resources to have an impact beyond the mandate of a single company. It’s perfect timing as companies and... View Details

Keywords: Deborah Blagg

04 Feb 2022
Blog Post

Learning from the Entrepreneurs-in-Residence as a Harvard MS/MBA Student

Ashutosh (Ash) Panchang (MS/MBA 2023) grew up in India and Virginia. He received his B.S. from the University of Virginia in Systems Engineering. Today he is a joint degree student pursuing the Harvard MS/MBA: Engineering Sciences joint... View Details

06 Jul 2016
What Do You Think?

How Do We Pay for the Costs of Globalization?

decision was announced captures the despair and anger of the workers to be displaced. It also captures a management team trying to act reasonably by giving workers a rare one-year notice of the move—but... View Details

Keywords: by James L. Heskett; Manufacturing

22 Nov 2023
News

So You Want to Join a Startup

work for a startup has anywhere near the resources that a venture capital firm is going to have to do that kind of due diligence, nor do they actually have the time to do it, because usually you get an offer and you might have to View Details

01 Mar 2024
News

Leading Businesses in a Web3 World

Illustration by Daniel Hertzberg Web3 is poised to transform everything we do online by decentralizing and democratizing the internet. That transformation is already underway in the business world: built on blockchain technology that offers increased security and... View Details

Profile

Christina Byrd

supportive,” notes Christina. “But I can’t imagine it’s stronger anywhere else. The section experience, the PRIDE Club – people here want to do their best by each other. I love the community MyTakes talks – you realize how real people are, true to their core. I love... View Details

03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

all of us. DeLollis: When it comes to race, technology, and tomorrow’s business outcomes, what advice would you give to CEOs, CMOs, and other top decision makers? Turner: I... View Details

Keywords: by Barbara DeLollis

01 Oct 2021
News

Fostering Diversity

(DEI). The Feders met in 1989 just as Ben was accepted at HBS. They give to the School in part to express gratitude for the experience they each had and the doors that have been opened to them because they... View Details

Portrait Project

Adan Acevedo

civil war. I want to elevate stories from underrepresented groups that need to be told on the big screen and give kids from low-income neighborhoods the opportunity to achieve their wildest dreams – dreams... View Details

Publications