Filter Results:
(3,519)
Show Results For
- All HBS Web
(3,519)
- People (5)
- News (651)
- Research (2,473)
- Events (6)
- Multimedia (5)
- Faculty Publications (1,371)
Show Results For
- All HBS Web
(3,519)
- People (5)
- News (651)
- Research (2,473)
- Events (6)
- Multimedia (5)
- Faculty Publications (1,371)
- 24 Apr 2012
- First Look
First Look: April 24
insights; describes how the technique should be adapted for use in an entrepreneurial context; and offers tips and cautions about applying the technique. The techniques include View Details
Keywords: Carmen Nobel
- 05 May 2003
- What Do You Think?
Is This a Golden Era for Marketing Productivity?
equally interesting question of whether it is more important to obtain the thinking of a few potential customers or to focus on dissatisfied current users of a product or service. As he said, "Improving... View Details
Keywords: by James Heskett
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver... View Details
- 18 Oct 2010
- Lessons from the Classroom
Venture Capital’s Disconnect with Clean Tech
MBA students often fall into one of two categories—those hungry to rush into careers as venture capitalists, and those eager to found a venture-funded start-up. For all of them, Harvard Business School professor Joseph Lassiter has some intriguing advice: Spend a few... View Details
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
to shorten development lead times and increase capacity; it can facilitate access to skills, capabilities, and intellectual property (IP) that a firm does not possess internally; View Details
Keywords: by Sean Silverthorne
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
range of home and small-business users. The question the company faced was how to convince potential customers to buy it. The key ingredient: the product launch. “Product launches are always crucial for... View Details
- 12 Dec 2006
- First Look
First Look: December 12, 2006
accountability, or group norms; their long-standing relationships and trust help them make an impact very quickly. Of course, the process is not without risks: A failed lift out can lead to loss of money,... View Details
Keywords: Martha Lagace
- 13 Mar 2018
- First Look
March 13, 2018
systematically examined. This contempt for business groups in mature market settings stands in sharp contrast to the intensive research that has been conducted on other major models of large modern enterprises in those economies, such as functionally organized firms... View Details
Keywords: Sean Silverthorne
- 12 May 2020
- Blog Post
The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership
focus on the educational side because that’s what’s needed immediately?” she asked. “The crisis emphasizes the necessity of agility.” Within days, the Mayor’s Office redirected their efforts to help schools “financially View Details
- 28 Apr 2020
- Blog Post
The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership
focus on the educational side because that’s what’s needed immediately?” she asked. “The crisis emphasizes the necessity of agility.” Within days, the Mayor’s Office redirected their efforts to help schools “financially View Details
- 10 Nov 2009
- First Look
First Look: Nov. 10
revolutionary functionality. We explore a second path to entry that does not rely on Schumpeterian innovation: platform envelopment. By leveraging shared user relationships and common components, one... View Details
Keywords: Martha Lagace
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
'technology' as a threat to customer loyalty . Loyalty is earned by meeting and exceeding expectations. Do that, and you can maintain loyal customers." AIM added, "It... View Details
- 03 Nov 2009
- First Look
First Look: Nov. 3
wrongdoers is consistent with their judgments, and we offer preliminary evidence on how to reduce these biases. Download the paper: http://www.hbs.edu/research/pdf/09-020.pdf Stock Price Fragility Authors:Robin Greenwood View Details
Keywords: Martha Lagace
- 01 Dec 2009
- News
Online Entrepreneur
In September, the Greater Boston Chamber of Commerce announced that its 2009 Entrepreneur of the Year is Diane Hessan (MBA ’77), president and CEO of Communispace Corporation, a firm that helps companies generate View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
businesses outperform both single-unit firms and multi-unit firms composed of unrelated businesses. Explanations for this relationship between focus View Details
Keywords: Martha Lagace
- 01 May 2007
- First Look
First Look: May 1, 2007
Working PapersGrowth and the Quality of Foreign Direct Investment: Is All FDI Equal? Authors:Laura Alfaro and Andrew Charlton Abstract In this paper we distinguish different "qualities" of FDI to... View Details
Keywords: Sean Silverthorne
- 17 Jul 2006
- Lessons from the Classroom
Developing a Strategy for Digital Convergence
between Microsoft and Intel. Tech companies contend with high, upfront fixed costs and low marginal costs. They deal with the effect of standards in locking in customers View Details
- 01 Apr 2002
- News
HBS Press Books in Brief
the Harvard Business Review Paperback Series: Harvard Business Review on Customer Relationship Management. This collection of cutting-edge articles will help organizations understand how to build View Details
- 03 Mar 2009
- First Look
First Look: March 3, 2009
and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to... View Details
Keywords: Martha Lagace
- 01 Jul 2008
- First Look
First Look: July 1, 2008
the students' was 0.60. The students estimated that between 21% and 42% of U.S. jobs are potentially offshorable. Echoing Blinder, the student data suggested a positive correlation between offshorability and... View Details
Keywords: Martha Lagace