Publications

2017
Working Paper

Elite Ideas and Incremental Policy Change: The Expansion of Primary Education in India

By: Akshay Mangla

This paper analyzes India’s recent enactment of universal primary education. Given the clientelistic features of Indian democracy, this programmatic policy change presents a puzzle. Drawing on interviews and official documents, I find that committed state elites... View Details

Keywords: India; Political Economy; Ideas; Institutional Change; Education; Change Management; India

Read Now

Article

The Causes and Consequences of Industry Self-Policing

By: Jodi L. Short and Michael W. Toffel

Innovative regulatory programs are encouraging firms to police their own regulatory compliance and voluntarily disclose, or "confess," the violations they find. Despite the "win-win" rhetoric surrounding these government voluntary programs, it is not clear why... View Details

Keywords: Corporate Disclosure; Governance Compliance; Law Enforcement; Policy; United States

Find at Harvard

Read Now

September 2007
Article

Relevance and Rigor: Executive Education as a Lever in Shaping Practice and Research

By: Michael L. Tushman, Amy Fenollosa, Dan McGrath, Charles A. O'Reilly and Adam Michael Kleinbaum

As professional schools, business schools aspire to couple research rigor with managerial relevance. There has been, however, a concern that business schools are increasingly uncoupled from practice and that business school research lacks real world relevance. This... View Details

Keywords: Business Education; Executive Education; Learning; Teaching; Management; Practice; Research

Find at Harvard

October 1995 (Revised March 1996)
Case

Booz.Allen & Hamilton: Vision 2000

In 1993, Booz.Allen & Hamilton forsook its previous, highly local organizational structure. It was motivated by a desire to serve multinational clients more effectively and to provide greater value to clients with more localized business by collecting best practices... View Details

Keywords: Organizational Change and Adaptation; Service Operations; Service Delivery; Organizational Structure; Global Strategy; Service Industry

Web

Tuition & Financial Support - Doctoral

Fellowship : For those who come from lower-income backgrounds or shoulder significant financial responsibilities for their families, the Lift Fellowship offers additional stability. We understand that entering a doctoral program without a... View Details

13 Feb 2024
Research & Ideas

Breaking Through the Self-Doubt That Keeps Talented Women from Leading

addressing the other is unlikely to lead to sustainable progress.” You Might Also Like: How Gender Stereotypes Kill a Woman’s Self-Confidence Sponsorship Programs Could Actually Widen the Gender Gap Why Employers Favor Men Feedback or... View Details

Keywords: by Kara Baskin

October 2000 (Revised November 2005)
Case

Hilton HHonors Worldwide: Loyalty Wars

By: John A. Deighton and Stowe Shoemaker

Hilton Hotels regards the frequent guest program as the industry's most important marketing tool, directing marketing efforts at the heavy user. What is Hilton to do then, when a competitor ups the ante? This case illustrates the economics of frequency marketing in... View Details

Keywords: Customer Relationship Management; Decision Choices and Conditions; Brands and Branding; Competitive Strategy; Accommodations Industry

November 1990 (Revised August 1992)
Case

American Airlines (C): Committing to Leadership

In an effort to grow and contain costs, the airline initiates a series of cultural change programs designed to increase employee participation and decision-making, and accordingly decrease the proportion of supervisors. CTL is the most recent, and by far the most... View Details

Keywords: Organizational Change and Adaptation; Leadership Development; Organizational Culture; Air Transportation Industry; United States