Publications

December 1996
Supplement

Cleveland Turnaround: Leadership in Action

By: James E. Austin, Jaan Elias and Andrea L Strimling

Consists of three separate parts. Part 1, The Cleveland Turnaround, describes Cleveland's decline until its bankruptcy in 1978. This is followed by the remedial actions taken by community leaders, starting with the election of a new mayor, the formation of new... View Details

Keywords: Leading Change; Business Cycles; Development Economics; Urban Development; Social Issues; Business and Community Relations; Cleveland

27 Sep 2004
Research & Ideas

IBM Finds Profit in Diversity

executives to develop relationships with the largest women- and minority-owned businesses in the United States. This was important not only because these business sectors are growing fast but because their leaders are often highly visible... View Details

Keywords: by David A. Thomas

17 Dec 2013
First Look

First Look: December 17

most challenging aspects of systems integration. August 2013 Journal of Experimental Social Psychology Group Membership Alters the Threshold for Mind Perception: The Role of Social Identity, Collective... View Details

Keywords: Carmen Nobel

October 1999
Teaching Note

Braun AG: The KF 40 Coffee Machine (Abridged) TN

By: Kim B. Clark and Steven C. Wheelwright

Teaching Note for a reprint. View Details

Keywords: Product Development; Design; Markets; Decision Choices and Conditions; Reputation; Groups and Teams; Manufacturing Industry; Germany

April 2006 (Revised November 2021)
Case

Endesa Chile: Raising the Ralco Dam (A)

By: Kathleen L. McGinn, Paula J. Laschober and Dina Pradel

Endesa Chile, the largest electricity generation company in Chile, is building a major power plant on the Biobio River in Southern Chile. A historic conflict involving the indigenous people of the Biobio River, the Chilean government, and international conservation... View Details

Keywords: Buildings and Facilities; Energy Generation; Government and Politics; Negotiation; Business and Community Relations; Natural Environment; Conflict and Resolution; Social Issues; Corporate Social Responsibility and Impact; Environmental Sustainability; Energy Industry; Chile

18 Nov 2008
First Look

First Look: November 18, 2008

the position of Brand Development Manager (BDM) to build the company's presence, sales, and relationships with its retail customers. After one year, the CEO, CFO and President must evaluate the impact of the BDM on retail customers, the... View Details

Keywords: Martha Lagace

23 May 2000
Research & Ideas

The Emerging Art of Negotiation

perspective over the last 30 years, they write, with these changes often occurring in tandem with broader developments in psychology and in society as a whole. Most recently, analysis has begun to look at social or personal factors... View Details

Keywords: by Martha Lagace

June 1995
Teaching Note

Ben & Jerry's Homemade Ice Cream Inc.: Keeping the Mission(s) Alive TN

By: Richard E. Walton

Teaching Note for (9-392-025). View Details

Keywords: Value; Business Ventures; Creativity; Marketing; Business and Shareholder Relations; Policy; Business Growth and Maturation; Organizational Culture; Performance Effectiveness; Competency and Skills; Managerial Roles; Compensation and Benefits; Food and Beverage Industry

01 Jun 2014
News

Screen Saver

chances. "Moviegoing is embedded in the American social fabric," he says during a conversation at AMC's Theatre Support Center (the company's corporate headquarters) in Leawood, a suburb of Kansas City, Missouri. "We provide the... View Details

Keywords: Julia Hanna; Arts, Entertainment

07 Sep 2021
News

September 2021 Alumni Books

moments of a boy’s life. Silent Winds, Dry Seas is a poetic, powerful, and universal novel of identity and place, of the legacies of colonialism, tradition, modernity, and emigration, and of what a family will sacrifice for its children to thrive. Direct Selling: A... View Details

Keywords: Margie Kelley

17 Jun 2014
First Look

First Look: June 17

Publications August 2013 California Management Review What Impact? A Framework for Measuring the Scale & Scope of Social Performance By: Ebrahim, Alnoor, and V. Kasturi Rangan Abstract—Organizations with View Details

Keywords: Sean Silverthorne

March 2025
Case

Intuit: Lobbying to Save TurboTax

By: Joseph L. Badaracco and Tom Quinn

Intuit’s TurboTax software held a dominant market position in the online tax preparation market. Many politicians over the years had proposed changes that would have harmed Intuit’s business—notably, allowing the Internal Revenue Service to develop a government-owned... View Details

Keywords: Lobbying; Fairness; Moral Sensibility; Government Legislation; Taxation; Business and Government Relations; Business and Stakeholder Relations; Reputation; Civil Society or Community; Public Opinion; Governing Rules, Regulations, and Reforms; Rank and Position; Power and Influence; Technology Industry; United States; Europe

August 2010 (Revised November 2011)
Case

MindTree: A Community of Communities

By: David A. Garvin and Rachna Tahilyani

MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collaborative communities, and its strong culture and values. The CEO has set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must create... View Details

Keywords: Learning; Corporate Entrepreneurship; Employee Relationship Management; Innovation and Invention; Knowledge Management; Leadership; Organizational Culture; Social and Collaborative Networks; Information Technology Industry; India