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  • June 1977 (Revised September 1992)
  • Case

Sorenson Research Co. (Abridged)

By: Steven C. Wheelwright
Presents the issues facing a high volume, high margin (but lightweight) medical products business. The company is trying to improve its inventory control to reduce inventory investment and improve service. The present multi-site inventory system is described and major... View Details
Keywords: Business Earnings; Investment; Volume; Service Delivery; Supply Chain; Performance Improvement; Medical Devices and Supplies Industry
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Wheelwright, Steven C. "Sorenson Research Co. (Abridged)." Harvard Business School Case 677-257, June 1977. (Revised September 1992.)
  • 13 Sep 2019
  • Blog Post

An Uncommon Summer: Project Management at an Education Non-Profit

This article is a repost from the Social Enterprise Initiative blog. Prior to Harvard Business School, I spent eight years on active duty military service as an Aviation officer and helicopter pilot in the United States Army. My career... View Details
  • October 1999 (Revised November 1999)
  • Case

VITAS: Innovative Hospice Care

VITAS, a for-profit hospice, has grown through acquisitions and start-ups. The company considers a rollup strategy, and Deirdre Lawe must decide whether to make a particular acquisition. View Details
Keywords: Value Creation; For-Profit Firms; Service Delivery; Health Care and Treatment; Acquisition; Service Industry
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Hallowell, Roger H., and Tonicia C. Hampton. "VITAS: Innovative Hospice Care." Harvard Business School Case 800-031, October 1999. (Revised November 1999.)
  • 01 Sep 2014
  • News

Afghanistan’s Hope and Light

operators exist in the countries where Roshan is staking its claim. But it will focus in part on the rural areas that have the lowest service penetration and the fewest social services, a strategy that fits... View Details
Keywords: Julia Hanna
  • 01 Aug 2012
  • What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

government intervention " Gerald Nanninga was less willing to accept the notion of "too big to succeed," setting forth several ways of scaling up a company to minimize the burden of size on management. As he put it, "... View Details
Keywords: by James Heskett; Financial Services; Financial Services
  • 01 Jun 2013
  • News

Minding The Gap

PELP'S REACH 1.5M K–12 Students Represented by Participating School Districts 440 Individual Participants 14 States and Provinces Represented $32.7B Combined Annual Budgets of Participating School Districts Scaling Up As PELP moves... View Details
Keywords: Deborah Blagg; Blagg, Deborah; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • November 2001 (Revised January 2002)
  • Case

Monster.com: Success Beyond the Bubble

In 2001, Monster.com was an Internet site that, among other things, connected individuals seeking jobs with organizations wanting to hire. Its substitutes included help wanted classified advertising in newspapers. Monster was one of the few Internet companies that had... View Details
Keywords: Internet and the Web; Business Growth and Maturation; Service Operations; Service Delivery; Price Bubble; Growth and Development Strategy; Employment Industry
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Hallowell, Roger H., and Cate Reavis. "Monster.com: Success Beyond the Bubble." Harvard Business School Case 802-024, November 2001. (Revised January 2002.)
  • 11 Dec 2017
  • News

Growing from Within

guest counts on a daily basis across the restaurant portfolio as well as operating metrics such as speed and accuracy of service and food quality. Also very important are customer and people metrics. The... View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Food Services and Drinking Places
  • Article

Health Care Providers Need a Value Management Office

By: Robert S. Kaplan, Catherine H. MacLean, Alexander Dresner, Derek A. Haas and Thomas W. Feeley
Many health care organizations are striving to implement a value agenda that delivers better patient outcomes at lower cost, medical condition by medical condition. To accelerate the dissemination and adoption of the value agenda, across many more medical conditions,... View Details
Keywords: Service Delivery; Value; Health Care and Treatment; Health Industry
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Kaplan, Robert S., Catherine H. MacLean, Alexander Dresner, Derek A. Haas, and Thomas W. Feeley. "Health Care Providers Need a Value Management Office." Harvard Business Review (website) (December 2, 2015). (Part of the “Leading Change in Health Care” series, a collaboration of the editors of Harvard Business Review and NEJM Group.)
  • October 26, 2015
  • Article

Measuring and Communicating Health Care Value with Charts

By: Robert S. Kaplan, Robin P. Blackstone, Derek A. Haas and Nikhil G. Thaker
The goal of a health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. We have found that a radar (spider web) chart is an effective means to... View Details
Keywords: Service Delivery; Value; Health Care and Treatment; Health Industry
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Kaplan, Robert S., Robin P. Blackstone, Derek A. Haas, and Nikhil G. Thaker. "Measuring and Communicating Health Care Value with Charts." Harvard Business Review (website) (October 26, 2015). (A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine.)
  • 24 Jan 2014
  • Other Presentation

Value Based Health Care Delivery

By: Michael E. Porter
According to Harvard professor Michael Porter, health care reform is proving to be one of the defining issues of the 21st century, both in the United States and throughout the world. Costs are exploding even in single-payer systems driven by aging populations and... View Details
Keywords: Health Care; Service Delivery; Value; Health Care and Treatment; Health Industry
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Porter, Michael E. "Value Based Health Care Delivery." Harvard Kennedy School, Center for Public Leadership, Cambridge, MA, January 24, 2014.
  • March 2001 (Revised June 2002)
  • Background Note

E-Commerce in Latin America

By: Lynda M. Applegate, Luiz Felipe Monteiro and Meredith Collura
Examines the vast potential offered by e-commerce in Latin America. Addresses both B2B and B2C e-commerce, as well as the specific economic, cultural, and technological barriers for doing business online in the region. View Details
Keywords: Trade; Entrepreneurship; Market Transactions; Service Delivery; Online Technology; Latin America
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Applegate, Lynda M., Luiz Felipe Monteiro, and Meredith Collura. "E-Commerce in Latin America." Harvard Business School Background Note 801-388, March 2001. (Revised June 2002.)
  • 24 Apr 2014
  • News

For African farmers looking to escape poverty, honey brings sweet success

To date, HCA has helped more than 9,000 small-scale beekeepers (nearly half are female), and is aiming to impact one million people by 2020. The social enterprise is now embarking on a massive investment with equity partners and scaling... View Details
  • 01 Jun 2001
  • News

Reunions Offer Job Search, Career Assistance

Services and author of The Harvard Business School Guide to Finding Your Next Job. Holding numerous seminars during reunion weekends, Gardella — with easel, flip chart, and Magic Marker at the ready — usually begins by reminding graduates... View Details
Keywords: Rogelio Fussa; Professional Services
  • 30 Apr 2019
  • News

Leading Schools That Change Lives

extension, mine,” he says. After earning a psychology degree from Boston College in 1998, Kennealey spent two years of community service in nearby Roxbury as a teacher at Nativity Prep, a tuition-free Jesuit middle school that serves boys... View Details
Keywords: Deborah Blagg; Educational Support Services; Educational Support Services
  • 15 Aug 2024
  • Blog Post

Navigating the Future of Renewable Energy at Port Esbjerg

transitioned increasingly to serve oil and gas companies. However, in recent years, the port has undergone another transition, to meet the growing demand for offshore wind. Our visit was divided into four parts: an introductory presentation, a visit to an View Details
  • 31 Jan 2023
  • News

Female Founders' Dilemmas; UK Tech Startups

security, responsibility, and vigilance, while male founders are asked about scaling and the future. “I’m very passionate about this,” said Garg. “I went to MIT, I went to a technical high school, I’ve always been in math and science, and... View Details
Keywords: Margie Kelley

    Harlow H. Curtice

    Curtice took the helm of General Motors during the height of the post-war automobile boom. He dramatically impacted the boom by approving a $1 billion investment in the company. In so doing, General Motors expanded the scale and scope of... View Details
    Keywords: Automotive & Aerospace
    • 01 Jun 2015
    • News

    The Military and the MBA: Lance Batchelor (MBA 1993)

    and services to consumers over 50 in the United Kingdom. The first three to six months, almost everybody who arrives at HBS is convinced that the admissions office must have made a mistake, that they’re going to get caught out. If you... View Details
    Keywords: National Security and International Affairs; Government
    • March 2000 (Revised May 2001)
    • Case

    Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal

    By: Ashish Nanda, Thomas J. DeLong and Sarah S. Khetani
    Jill Greenthal, managing director at Donaldson, Lufkin & Jenrette, is leading her team of investment bankers to negotiate on behalf of Tele-Communications, Inc. (TCI) on a potential landmark deal with AT&T. Representing TCI in the negotiations is the culmination of... View Details
    Keywords: Leadership; Negotiation Process; Service Delivery; Groups and Teams; Entrepreneurship; Negotiation Deal; Gender; Service Industry; Service Industry; Service Industry
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    Nanda, Ashish, Thomas J. DeLong, and Sarah S. Khetani. "Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal." Harvard Business School Case 800-213, March 2000. (Revised May 2001.)
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