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Show Results For
- All HBS Web
(5,954)
- People (34)
- News (1,944)
- Research (2,770)
- Events (11)
- Multimedia (88)
- Faculty Publications (1,326)
- July–August 2013
- Article
A Joint Model of Usage and Churn in Contractual Settings
By: Eva Ascarza and Bruce G.S. Hardie
As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
Ascarza, Eva, and Bruce G.S. Hardie. "A Joint Model of Usage and Churn in Contractual Settings." Marketing Science 32, no. 4 (July–August 2013): 570–590.
- July 2018 (Revised August 2018)
- Case
Rocky Mountain Condiments: Close Encounters with the Legal System for the First Time
By: Lena G. Goldberg
The founder of a Colorado start-up focused on developing a line of condiments confronts a host of legal issues that threaten the viability of her young enterprise. She is suing a co-packer for, among other things, breach of contract, theft of recipes and trade secrets,... View Details
Keywords: Law And Regulation; Start-ups; Founders' Agreements; Cross-Border Jurisdiction; Torts; Consumer Protection; Non-disclosure Agreements; Intellectual Property Protection; Fraud; Legal Remedies; Law; Lawsuits and Litigation; Laws and Statutes; Business Startups; Contracts; Intellectual Property; Food and Beverage Industry
Goldberg, Lena G. "Rocky Mountain Condiments: Close Encounters with the Legal System for the First Time." Harvard Business School Case 319-029, July 2018. (Revised August 2018.)
- September 2018 (Revised May 2021)
- Teaching Plan
Eastern Bank: Innovating Through Eastern Labs
By: Karen Mills, Dennis Campbell and Aaron Mukerjee
Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were... View Details
Keywords: Banks; Fintech; Innovation; Innovation ＆ Entrepreneurship; Innovation And Strategy; Technological Change; Technology And Innovation Management; Entrepreneurial Management; Intrapreneurship; Banks and Banking; Innovation and Invention; Entrepreneurship; Innovation Strategy; Technological Innovation; Information Technology; Management
- July – August 2009
- Article
The Descent of Finance
What if the current recession turns out to be like the Great Depression of 1929-1933? Four years from now, the United States might find itself with a still-shrinking economy, half as many banks as in 2009, a third as many hedge funds, and retail banking resembling a... View Details
- 2009
- Other Unpublished Work
Financing Higher Education in Australia
By: David Moss and Stephanie Lo
Even before Australian lawmakers abolished university tuition in 1973, students in Australia had long benefited from low tuition and large government subsidies. By the early 1980s, however, the nation's universities faced growing budget challenges and an apparent... View Details
- January 2008
- Article
How to Change the World
Alan Wilson has a decision to make. The CEO of his company, Grepter, wants him to relocate to Zurich, where he can gain valuable experience for a rise to the top. Karl, his best friend, hopes to lure him to a hedge fund that promises big money fast. Shiori, an enticing... View Details
Keywords: Decision Choices and Conditions; Values and Beliefs; Compensation and Benefits; Personal Development and Career; Power and Influence
Stevenson, Howard H. "How to Change the World." Special Issue on HBS Centennial. Harvard Business Review 86, no. 1 (January 2008).
- December 2009
- Article
Negotiation? Auction? A Deal Maker's Guide
What's the best way to buy or sell an asset? Should you hold an auction and accept the most attractive offer? Or should you identify the most likely prospects and negotiate with them privately? Auctions became increasingly popular after the internet opened wide the... View Details
Keywords: Assets; Auctions; Market Transactions; Negotiation; Strategy; Decision Choices and Conditions
Subramanian, Guhan. "Negotiation? Auction? A Deal Maker's Guide." Harvard Business Review 87, no. 12 (December 2009).
Mastering the Management System
From HBSP: " Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and... View Details
- 09 Mar 2022
- Research & Ideas
War in Ukraine: Soaring Gas Prices and the Return of Stagflation?
were just in Europe. Can you give us a sense of your research and how it pertains to the crisis unfolding right now? Rawi Abdelal: I’ve been working for many years on a project about Russian-European energy relations as an interesting... View Details
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
do business with each other. "The right mix of these tools is very context-specific, and this case helps to highlight some of the challenges to building a robust reputation system," Luca says. As it becomes more de rigueur for... View Details
- 28 Feb 2019
- News
New Program Will Develop Leaders of Innovative Ventures
applicants. “Traditional career hierarchy has completely eroded, and for the better,” says Tom Roberts. “If you have the right idea, the right answers, the right content,... View Details
- 24 Jun 2002
- Research & Ideas
Four Keys of Enduring Success: How High Achievers Win
forever: 'How do I create something that goes on for a long period of time?'" "Some people think the path to enduring success is to achieve, achieve, achieve, and that the more they achieve the happier they'll be. And if they achieve the View Details
Keywords: by Martha Lagace
- Web
Eligibility & Rules - Alumni
Entrepreneurship reserves the right to disqualify any entry that violates the rules or spirit of the competition. The decision of the Rock Center is final and binding. Regional Competitions If selected to compete in the regional... View Details
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
do better.” Managers and policy makers should take care when setting up new team building programs to avoid seeming exploitive or manipulative, Pany says. People—whether they’re health care providers or any other professional—generally want to succeed and do View Details
- 25 Oct 2020
- Research & Ideas
The Dark Side of Fintech Borrowing
you're using the fintech personal loan for the right reason,” Di Maggio says. “This type of loan needs to be used as a consolidation tool or as a bridge loan to meet a specific, temporary need.” The loans should not be used to finance... View Details
- 17 Feb 2022
- Book
When Employees Feel a Sense of Purpose, Companies Succeed
an organizational purpose—or, frankly, with anything related to their jobs—if they’re holding back important parts of their identities or personalities. “Who are those people who can’t wait to leave work every day, who are leaving right... View Details
Keywords: by Ranjay Gulati
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
different time from operational review meetings. In that way, each meeting has its own frequency, agenda, information system, and participation, as best meets the goals for that meeting. Q: Given the proliferation of tools, how should management choose the View Details
Keywords: by Martha Lagace
- 20 Nov 2012
- First Look
First Look: November 20
performance. In summary, the polarized claims that corporate voluntary regulation represents a win-win opportunity-or constitutes a smokescreen that allows firms to operate with less regulatory oversight-are misguided. Instead, the key to efficient and effective... View Details
Keywords: Sean Silverthorne
- 23 Nov 2021
- Research & Ideas
The Vinyl Renaissance: Take Those Old Records Off the Shelf
then sell this to the consumer. If you look at vinyl right now, it’s a very small segment of the market, but it has a very important, symbolic role. The vinyl record is an extension of the craft of making music, another way to connect... View Details