Publications

February 2003 (Revised March 2003)
Case

Large Scale Change at The WSSC

By: Amy C. Edmondson and Corey B. Hajim

Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the... View Details

Keywords: Organizational Change and Adaptation; Mission and Purpose; Change Management; Restructuring; Privatization; Resignation and Termination; Utilities Industry

31 Jul 2012
First Look

First Look: July 31

Strategic Talent Management Initiatives Boris Groysberg and Sarah L. AbbottHarvard Business School Case 412-147 In 2012, Bill Allen and Maria Pejter, of Maersk Group's Human View Details

Keywords: Carmen Nobel

June 2020 (Revised February 2023)
Teaching Note

GitLab and the Future of All-Remote Work

By: Prithwiraj (Raj) Choudhury

Teaching Note for HBS Case Nos. 620-066 and 620-117. View Details

Keywords: Remote Work; Remote Operations; Business Offices; Value Creation; Organizational Culture; Business or Company Management; Employee Relationship Management; Communication Strategy; Organizational Structure

15 Mar 2016
First Look

March 15, 2016

suggesting that collective action may be an effective way for the industry to manage the private costs of disclosure and respond to public pressure to improve governance in resource rich countries. Download... View Details

09 Apr 2008
Research & Ideas

The Matchmaker of the Modern Economy

potential amount of money that could be devoted to venture capital." Although little has been written about Doriot to date, he was one of the 20th-century's visionary thinkers. Based on his personal background and intellectual breadth, he quickly grasped the... View Details

Keywords: by Spencer E. Ante

June 2010 (Revised September 2010)
Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli

Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details

Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry

18 Mar 2001
Research & Ideas

Want to Be an Entrepreneur? [Part I]

role (himself MBA '75, PhD '82, he is D'Arbeloff MBA Class of 1955 professor of business administration and cochair of the school's entrepreneurship and service management unit), he pointed out that none of these ideas was a business.... View Details

Keywords: by John S. Rosenberg

11 Sep 2007
First Look

First Look: September 11, 2007

from a manufacturing to an innovation-led enterprise. How would they balance short-term pragmatism versus long-term vision? Do they have the appropriate human resources to scale and innovate? Is their... View Details

Keywords: Martha Lagace

October 1992 (Revised October 1993)
Case

MCI Communications Corporation: National Accounts Program (Condensed)

By: Frank V. Cespedes

Concerns the early stages of a major-account program at MCI, a telecommunications firm seeking to penetrate the corporate-account market. Among the issues are: 1) coordination of field sales efforts with national account selling efforts; 2) sales strategy for major... View Details

Keywords: Accounting; Decision Choices and Conditions; Training; Compensation and Benefits; Management Practices and Processes; Marketing Strategy; Groups and Teams; Sales

Find at Harvard

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

Resource Management Review Cross-boundary Teaming for Innovation: Integrating Research on Teams and Knowledge in Organizations By: Edmondson, Amy C., and Jean-François Harvey Abstract—Cross-boundary teaming,... View Details

02 Nov 2010
First Look

First Look: November 2, 2010

211-033 This case introduces students to the fundamental issues that managers face when deciding what international trade finance terms to use when transacting with other firms. In late 2009, Pam Arnold, the head of View Details

Keywords: Sean Silverthorne

17 Jul 2006
Lessons from the Classroom

Developing a Strategy for Digital Convergence

other industry executives don't, including: The tech company's most valuable assets in the form of human capital walk out the door every day. Tech companies largely rely on components from other vendors, meaning that complementary assets... View Details

Keywords: by Sean Silverthorne; Computer; Education

June 2006 (Revised January 2012)
Case

Teena Lerner: Dividing the Pie at Rx Capital (A)

By: Boris Groysberg, Victoria Winston and Robin Abrahams

Teena Lerner started her own hedge fund firm in 2001 after nearly 20 years as a star biotechnology analyst and hedge fund manager. After the start-up phase, her firm became highly profitable. In 2004, however, one of her four analysts lost a lot of money for the firm.... View Details

Keywords: Managerial Roles; Investment Funds; Performance; Business Startups; Compensation and Benefits; Corporate Finance; Financial Services Industry

October 2005 (Revised August 2006)
Case

Perelson Weiner LLP

By: Thomas J. Steenburgh and Das Narayandas

Perelson Weiner LLP, a successful accounting firm in New York City, is re-evaluating its incentive strategy as it makes plans to grow its business. View Details

Keywords: Accounting; Growth and Development; Compensation and Benefits; Management; Planning; Sales; Motivation and Incentives; Corporate Strategy; Accounting Industry; New York (city, NY)

October 2004 (Revised March 2005)
Case

Citizens Bank

By: Rajiv Lal and Arar Han

In November 2004, Larry Fish, chairman of Citizens Bank, is wondering about the challenges posed by the latest and largest acquisition in the history of the bank. Fish has always believed that the success of Citizens thus far was facilitated by the credo he introduced... View Details

Keywords: Acquisition; Change Management; Customer Focus and Relationships; Employees; Leading Change; Performance Effectiveness; Banking Industry

12 May 2009
First Look

First Look: May 12, 2009

Should Linden Lab continue to offer an open platform or build its own solutions for customers? Should it target adult consumers, teens, enterprise customers, or the education market? Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=809147... View Details

Keywords: Martha Lagace

07 Apr 2011
What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

the management provided by nuclear power provider Tokyo Electric Power Co. in efforts to control a meltdown at its Fukushima Daiichi Nuclear Power Station. At the same time, the global public sector stood on... View Details

Keywords: by Jim Heskett; Energy; Utilities

April 2017
Teaching Plan

An Intern's Dilemma (A) and (B)

By: Sandra J. Sucher

Teaching Plan for HBS Nos. 316-128 and 316-129. View Details

Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence