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Show Results For
- All HBS Web
(3,653)
- People (5)
- News (651)
- Research (2,458)
- Events (6)
- Multimedia (5)
- Faculty Publications (1,371)
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- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
Consumers do not bounce from doctor to doctor nearly as often and therefore lack comparative expertise. In many cases, they develop relationships with their caregivers that render their reviews... View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
long-running family agricultural businesses: emphasizing high-quality raw materials, building close relationships with farmers, and spending on vigorous marketing and... View Details
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
to solve challenges for customers quickly without a supervisor's approval. This capability is one reason why an analyst on Bloomberg recently opined that Southwest might be the airline best prepared to adapt View Details
Keywords: by Euvin Naidoo
- 11 Sep 2000
- Research & Ideas
Riding the Internet Fast Track
professor Tom Eisenmann, who also serves on the board of OneMain.com, one of the nation's ten largest Internet service providers, and on the advisory boards of many Internet start-ups. Eisenmann's definition of the get-big-fast strategy... View Details
Keywords: by Peter Jacobs
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
effect of the move on Walmart's average wage levels is quite small. What is more significant is Walmart's announcement that it will provide more regular work schedules, increased opportunities for advancement, and a View Details
- 05 Dec 2007
- Sharpening Your Skills
Sharpening Your Skills: Managing Marketing
store; simultaneously, new customers are attracted to the direct channels, perhaps due to a branding effect stemming from the publicity surrounding the new store, which makes customers more aware of View Details
- 09 Mar 2016
- Lessons from the Classroom
In This Classroom, Beer Can Improve Your Grade
two-and-a-half-day simulation puts students in charge of a brewery for 7 fictitious financial quarters. Working in four- to five-person teams, players make decisions on everything for running their business: types of ingredients to use, packaging, pricing, View Details
- 24 Apr 2013
- Research & Ideas
Who Sets Your Benchmarks?
pursuing your goals accordingly. In this excerpt, he discusses the unfortunate and all-too-common tendency to focus on extrinsic rather than intrinsic motivators. Who Sets Your Benchmarks? From, What You're... View Details
- 05 Aug 2002
- What Do You Think?
Is Platform Leadership Old Hat or the Wave of the Future?
what extent does platform leadership help or hinder the development of such ideas? Do our anti-trust laws adequately address the issue of platform leaders and their behaviors? Platform leadership requires ingenuity, a strong View Details
Keywords: by James Heskett
- 20 Mar 2019
- Research & Ideas
Gender-Diverse Companies Thrive Only Where Diversity is Embraced
question to Harvard Business School Assistant Professor Letian Zhang, who studies organizational theory and strategy with a focus on social inequalities and status hierarchies.... View Details
Keywords: by Sean Silverthorne
- 07 Jul 2020
- Research & Ideas
Market Investors Pay More for Resilient Companies
The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
costs for those wishing to engage in partnering. Thus, Cisco relies on contract manufacturers for most of the final assembly of its products and nearly all of its basic production, employing the Internet in managing View Details
Keywords: by James Heskett
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
"human inventory" mistakes will include only severance payments and relocation costs, not lost productivity and knowledge, or damaged customer View Details
Keywords: by James Heskett
- 09 Nov 2015
- Research & Ideas
These Employers Pay Higher Salaries than Necessary
demand model, Stanton and Thomas estimate that hand-holding premium accounts for about two-thirds of the price increase for first-time users, while markups represent the other third. Charging any premium, however, counters the common... View Details
- 10 Mar 2002
- Research & Ideas
Breakthrough Negotiation: Don’t Leave It On the Table
documents. Skilled negotiators therefore focus on continuing to learn at the negotiation table as they carefully gauge reactions and responses while testing hypotheses by asking questions View Details
Keywords: by Michael Watkins
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
by how well the diversity of its leadership reflects the diversity of its customer base and how well that leadership can leverage the skills of teams working around the world," he says, adding that... View Details
Keywords: by Julia Hanna
- 28 Oct 2013
- Research & Ideas
Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World
raise their chances of success by gathering data, studying customers and their industry, trying to assess likely competitor moves, and trying to understand where View Details
Keywords: by Joseph L. Badaracco
- 11 Mar 2001
- Research & Ideas
Evolving for Success [Part Two]
company. While they needed some independence and autonomy to get started, the problem is that an Arrow customer is just as likely to use the Web one day and a sales rep the... View Details
Keywords: by Staff
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
or she will pay. The study, Consumer Protection In An Online World: An Analysis Of Occupational Licensing, is the first to look together at what consumers care about and the effects on demand and metrics of... View Details
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
column challenged readers to come up with nominations of current leaders that we might be recognizing for their similarly remarkable accomplishments 10 or 20 years from now. This prompted Sandeep to ask, “Where are those legends, the fanatically View Details