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  • 10 Jul 2000
  • Research & Ideas

The State of the Markets

High on every agenda as well, of course, is the use and impact of technology, and that was the focus of a Global Alumni Conference session hosted by HBS professor Richard Nolan. Titled "Technology and the Future of the Financial... View Details
Keywords: by James E. Aisner
  • 01 Feb 2000
  • Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

that? A: We offer a number of useful tools in the book. Take a mechanism we call the "risk exposure calculator," for instance. Keyed to elements of growth, culture, and information management, it alerts managers, even as they're toasting... View Details
Keywords: Re: Robert Simons
  • 17 May 2004
  • Research & Ideas

Why We Don’t Study Corporate Responsibility

managers' social initiatives are akin to using a dishwasher to wash clothes. Corporations can contribute best to society if they do what they do best: employ a workforce to provide goods and services to the... View Details
Keywords: by Manda Salls
  • 29 Sep 2009
  • First Look

First Look: September 29

distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank, we test whether changes in service... View Details
Keywords: Martha Lagace
  • 11 Oct 2016
  • First Look

October 11, 2016

service requests to their city government. Users who viewed photos of city workers responding to their service requests were more likely to continue using the app over the... View Details
Keywords: Sean Silverthorne
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

Privado y las Responsabilidades Públicas: El Rol de las Soluciones Comerciales en la Temática Social Authors:Michael Chu Publication:Chap. 1 in Negocios Inclusivos y Creación de Empleo. Madrid: Universidad Complutense de Madrid, forthcoming Abstract In today's world,... View Details
Keywords: Sean Silverthorne
  • 12 Nov 2013
  • First Look

First Look: November 12

GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based... View Details
Keywords: Sean Silverthorne
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55402 The Creation and Evolution of Entrepreneurial Public Markets By: Bernstein, Shai, Abhishek Dev, and Josh Lerner Abstract—This paper explores the creation and evolution of new stock exchanges around the world geared... View Details
Keywords: Dina Gerdeman
  • 12 Oct 1999
  • Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

assessment of the organization — nor has fear of retribution for such frank input ever been an issue." Once the task force has completed its report and left the room, the top team uses this information to reevaluate the organization... View Details
Keywords: by Judith A. Ross
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

a founder of neoclassical thought, Irving Fisher was also an active participant in the field of economic forecasting. Fisher made theoretical contributions to the understanding of economic fluctuations, popularized the use of index... View Details
Keywords: Martha Lagace
  • 14 Mar 2011
  • Research & Ideas

Keeping Credit Flowing to Consumers in Need

cycle could not continue. That erosion spread to nonprime consumer credit and commercial mortgages. Those factors helped spark a global financial crisis. Credit markets were seizing up. The US government was spending billions of dollars... View Details
Keywords: by Sean Silverthorne; Financial Services; Financial Services; Financial Services
  • 05 Sep 2012
  • First Look

First Look: September 5

small. One subset of "non-traditional" credit unions have been able to expand as a result of looser field of membership requirements and expanded product and service offerings through the use of... View Details
Keywords: Sean Silverthorne
  • 14 Jan 2014
  • First Look

First Look: January 14

Education Leveraging Crowdsourced Peer-to-Peer Assessments to Enhance the Case Method of Learning By: Avery, Jill Abstract—Many marketing educators use the case method to help their students strengthen their decision-making skills.... View Details
Keywords: Sean Silverthorne
  • 01 Jul 2002
  • Research & Ideas

What it Takes to Lead Through Turmoil

take advantage of change in fundamental ways. In a presentation to an overflow crowd of HBS alumni, Kanter discussed the characteristics of companies that thrive with change and those that are swamped by it. She illustrated the talk with research and examples View Details
Keywords: by Sean Silverthorne
  • 04 Oct 2011
  • First Look

First Look: October 4

relationship using data from 93 change projects conducted by clinical managers at the National Health Service in the United Kingdom. The results show social position, both within the field and within the... View Details
Keywords: Sean Silverthorne
  • 28 Mar 2011
  • Research & Ideas

Why Manufacturing Matters

manufacturing is not part of the innovation process. In many sectors that's simply not true. The ability to develop very complex, sophisticated manufacturing processes is as much about innovation as dreaming up ideas. Thompson: What does this reliance on manufacturing... View Details
Keywords: by Roger Thompson; Manufacturing
  • 22 Feb 2010
  • Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

dredged up negative sentiment, fixing only one or two amplified that feeling, and then telling frontline workers what had been done made it even worse." Ironically, the process improvement approach used in the study mirrors that of... View Details
Keywords: by Julia Hanna; Health
  • 22 Apr 2002
  • Research & Ideas

Work, Family, Private Life: Why Not All Three?

nonprofit organizations. Hart, who is also co-head of the entrepreneurship and service management faculty unit at HBS, said that reflection on a balance between work and personal goals can never start too soon. In terms of role models,... View Details
Keywords: by Martha Lagace
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

  Working PapersPlatform Rules: Multi-Sided Platforms as Regulators Authors:Kevin J. Boudreau and Andrei Hagiu Abstract This paper provides a basic conceptual framework for interpreting non-price instruments used by multi-sided platforms... View Details
Keywords: Martha Lagace
  • 24 Mar 2015
  • First Look

First Look: March 24

Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which different results were... View Details
Keywords: Sean Silverthorne
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