Service Quality Competition - Publications - Faculty & Research

10 Apr 2025
Blog Post

IFC India 2025: SELCO - Decentralized Renewable Energy to Develop While Decarbonizing

leading to the farmer associations fully repaying the initial investment in just 1 to 2 years. By fostering entrepreneurship, SELCO’s livelihood innovations create a ripple effect of inclusive, environmental, economic growth. Energy for Health Reliable energy is... View Details

16 Dec 2020
News

A Creator in the Era of Disruption

competition so that I could then win some money that I could use to fund the company. Morrell: Aldi and his team won that competition and $25,000 dollars for the company. It was also their introduction to... View Details

18 Jul 2005
Research & Ideas

Identify Emerging Market Opportunities

framework—that lets executives map the institutional contexts of any country. Economics 101 tells us that companies buy inputs in the product, labor, and capital markets and sell their outputs in the products (raw materials and finished goods) or View Details

Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha

01 Aug 2001
News

George C. Lodge

In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details

Keywords: Alumni Achievement Award; Stanley F. Teele; Ezra F. Vogel; John W. Rosenblum

24 Jun 2008
First Look

First Look: June 24, 2008

plants are a significant determinant of cross-country differences in income per worker. For this purpose, we use a standard version of the neoclassical growth model augmented to incorporate monopolistic competition among heterogeneous... View Details

Keywords: Martha Lagace

03 Feb 2009
First Look

First Look: February 3, 2009

the type of financing firm. The additional empirical results allow us to distinguish the property-rights explanation from alternative stories, based on uncertainty and asymmetric information about the project quality or research... View Details

Keywords: Martha Lagace

01 Dec 2013
News

Faculty Books

like selling a house, buying a car, or landing a new contract. Management by Ranjay Gulati, Anthony J. Mayo, and Nitin Nohria (Cengage Learning) How are leaders successfully managing competitive companies in the 21st century? The authors... View Details

17 May 2011
First Look

First Look: May 17

111-012 This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized View Details

Keywords: Sean Silverthorne

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

what are some of the possible negative consequences of remaining stagnant? Stefan Thomke: Competitive environments and technologies are constantly changing, which creates both wonderful opportunities to innovate and grave threats if we... View Details

Keywords: by Wendy Guild

Web

The Green Industrial Strategy Project | Institute for Business in Global Society

have started to view decarbonization as an economic opportunity. They are pursuing strategies to compete in global clean technology markets. How do governments and companies develop strategies that enhance economic competitiveness and... View Details

23 Mar 2015
Research & Ideas

It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers

options, as price coherence forces them to pay for services they don't want and may not even use." Competition Only Exacerbates The Problem What happens when multiple intermediaries compete in any given... View Details

Keywords: by Carmen Nobel; Retail; Air Transportation; Food & Beverage; Entertainment & Recreation

May 2013
Teaching Plan

High Wire Act: Credit Suisse and Contingent Capital

By: Clayton Rose and David Lane

Late in 2010, Credit Suisse CEO Brady Dougan and his team considered whether or not to issue contingent capital, which Swiss regulators would require by 2019. They faced a number of substantial issues, including: Would contingent capital actually work as conceptualized... View Details

Keywords: Financial Institutions; Capital Markets; Financial Crisis; Decision Choices and Conditions; Leadership; International Finance; Financial Liquidity; Risk and Uncertainty; Competitive Strategy; Financial Services Industry; Switzerland

Citation

Purchase

August 2005 (Revised March 2007)
Case

Politics and Prudential Supervision: ABN Amro's Bid for Antonveneta (A)

By: Rawi E. Abdelal and Christopher Bruner

Involves the March 2005 takeover bid launched by ABN Amro, the Dutch bank, for Padua-based Banca Antoniana Popolare Veneta S.p.A. (Antonveneta)--a bid that many would view as a test of Italy's commitment to the creation of a single European market for financial... View Details

Keywords: History; Transformation; Business and Government Relations; Integration; Competitive Strategy; Mergers and Acquisitions; Emerging Markets; Financial Markets; Banks and Banking; Financial Services Industry; European Union; Italy

Citation

Find at Harvard

01 Mar 2012
News

Health Care’s New Frontier

holistic health-care clinics for women became athenahealth, a $245 million enterprise that provides cloud-based practice management, billing, and electronic health record services to over 31,000 medical providers across the United States.... View Details

Keywords: Deborah Blagg; Health, Social Assistance

01 Oct 1996
News

New Releases

Leading Change by John P. Kotter (Harvard Business School Press) Total quality management, reengineering, rightsizing, and restructuring -- innovations intended to make companies more competitive --... View Details

01 Oct 1997
News

Short Takes

Green Stuff: Value, Risk, and Environmental Management Environmental issues increasingly influence companies in their approach to fundamental business concerns. How these matters play out in terms of corporate behavior is the subject of a working paper, "Environmental... View Details

Fast Answer

Pharmaceuticals: Pipeline

- Information on drug pipelines and global trials, drug sales, drug prices, pharma deals, companies, and patents. Our subscription includes the content of Cortellis Competitive Intelligence (base) and Cortellis Clinical Trials.... View Details

01 Dec 2017
News

Research Brief: Developing High-Tech Talent

occupations, such as computer support specialists, insurance underwriters, and customer service representatives. Fuller also contends that American companies should consider learning from their European counterparts, which provide... View Details

Keywords: Dan Morrell

01 Sep 2014
News

Making a Statement

Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies committed to innovation, you can... View Details

17 Apr 2013
Research Event

Conference Challenges Gender Conventions

that women often leave client service to work in industry where they experience better work/life quality but limit their ultimate career progression. Her team focuses on creating policies to influence the... View Details

Keywords: by Maggie Starvish

Publications