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  • August 2018 (Revised April 2019)
  • Supplement

Chateau Winery (B): Supervised Learning

By: Srikant M. Datar and Caitlin N. Bowler
This case builds directly on “Chateau Winery (A).” In this case, Bill Booth, marketing manager of a regional wine distributor, shifts to supervised learning techniques to try to predict which deals he should offer to customers based on the purchasing behavior of those... View Details
Keywords: Data Science; Clustering; Analytics and Data Science; Customers; Marketing; Analysis
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  • May 1994
  • Background Note

Managing Market Complexity: A Three-Ring Circus

By: V. Kasturi Rangan
Proposes models of organization that address the various product-market environments posed by the product life cycle. Frames these changes along the two dimensions of uncertainty and diversity. Offers three sets of organizational characteristics to reflect the three... View Details
Keywords: Business Processes; Growth and Development Strategy; Complexity; Organizational Structure; Organizational Culture; Product Marketing; Markets; Product
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  • 25 Aug 2015
  • News

How to Change Careers When You Don't Know What You Want To Do Next

  • 04 Dec 2017
  • HBS Seminar

Andrew Hoffman, University of Michigan Ross School of Business

    Technology Venture Immersion

    Using a learning-by-doing approach, student teams will work on their own venture concepts in this intensive immersion course. The course will convey concepts and builds skills required in early stage technology... View Details

    • 24 Aug 2012
    • Working Paper Summaries

    Equalizing Outcomes vs. Equalizing Opportunities: Optimal Taxation when Children’s Abilities Depend on Parents’ Resources

    Keywords: by Alexander Gelber & Matthew Weinzierl
    • June 2019 (Revised October 2019)
    • Technical Note

    Note on the Future of Commerce

    By: William R. Kerr, Daniel O'Connor and Nathaniel Schwalb
    In 2019, the retail and consumer product industries were undergoing a significant transformation. Over the past 50 years, what was once a highly fragmented industry began to consolidate, digitize, and increase convenience while lowering costs. The winning enterprises... View Details
    Keywords: Trade; Demand and Consumers; Demographics; Transformation; Global Range; Organizational Change and Adaptation; Business Model; Leading Change; Retail Industry; Consumer Products Industry
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    • April 2010 (Revised April 2010)
    • Case

    Mercadona

    This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the... View Details
    Keywords: Customer Satisfaction; Compensation and Benefits; Employee Relationship Management; Service Operations; Business Processes; Retail Industry; Spain
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    • November 2010 (Revised June 2011)
    • Case

    La Fageda

    By: Ramon Casadesus-Masanell, Joan Enric Ricart and Jordan Mitchell
    La Fageda is a manufacturer of high-quality, naturally-made yogurts in northern Catalonia, Spain. La Fageda is substantially different from its main competitors such as multinational Danone in that it is a 270-person workers' cooperative with 60 percent of its... View Details
    Keywords: Agribusiness; Business Model; Production; Cooperative Ownership; Quality; Competition; Agriculture and Agribusiness Industry; Spain
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      Roy D. Shapiro

      Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

      • 2022
      • Working Paper

      The Disagreement Problem in Explainable Machine Learning: A Practitioner's Perspective

      By: Satyapriya Krishna, Tessa Han, Alex Gu, Javin Pombra, Shahin Jabbari, Steven Wu and Himabindu Lakkaraju
      As various post hoc explanation methods are increasingly being leveraged to explain complex models in high-stakes settings, it becomes critical to develop a deeper understanding of if and when the explanations output by these methods disagree with each other, and how... View Details
      Keywords: AI and Machine Learning; Analytics and Data Science; Mathematical Methods
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      • Article

      Third-Party Punishment as a Costly Signal of High Continuation Probabilities in Repeated Games

      By: Jillian J. Jordan and David G. Rand
      Why do individuals pay costs to punish selfish behavior, even as third-party observers? A large body of research suggests that reputation plays an important role in motivating such third-party punishment (TPP). Here we focus on a recently proposed reputation-based... View Details
      Keywords: Direct Reciprocity; Evolution; Dispersal; Cooperation; Trust; Reputation; Game Theory
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      • 23 May 2023
      • Research & Ideas

      Face Value: Do Certain Physical Features Help People Get Ahead?

      charisma as a leader’s moral conviction, need for power, and ability to transfer an idealized vision to followers—it’s more than just straight-up beauty. Having it can mean the difference between making it to the C-suite and getting stuck in middle management, and... View Details
      Keywords: by Kara Baskin
      • Research Summary

      Overview

      Paul is primarily interested in studying explainable machine learning (ML), digital transformation, and data science operations. He works on research that explores how stakeholders within organizations can use machine learning to make better decisions. In particular,... View Details
      • Research Summary

      Optimal Contracts under Inequity Aversion with Voluntary Enforcement (with Tilman Borgers)

      We analyze contract structure and efficiency in a Moral Hazard model with possibly fairminded agent and principal when the contract is not automatically enforced but this is a voluntary choice by the contracting parties independently. We find that no penalizing... View Details
      • February 2007 (Revised August 2007)
      • Case

      St. HOPE Academy: The Expansion Decision

      St. HOPE is faced with a decision concerning whether or not to expand from Sacramento to New York City. While charter schools are its largest area of activity, founder Kevin Johnson believes that all of St. HOPE's other activities--economic development, civic... View Details
      Keywords: Education; Entrepreneurship; Geographic Location; Urban Scope; Adaptation; Expansion; Sacramento; New York (city, NY)
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      • 28 Apr 2015
      • News

      Data Science Contest “Keeping it Fresh”: Predict Restaurant Health Scores

        Christoph Schiess

        Keywords: Real Estate, Hotels, Diversified
        • Research Summary

        Bargaining with Imperfect Enforcement

        Joint work with Mark Williams, formerly of Exeter College, Oxford.

        The game-theoretic bargaining literature insists on non-cooperative bargaining procedure but allows cooperative implementation of agreements. The effect of this is to allow free-reign of bargaining... View Details

        • 2025
        • Working Paper

        Management and Firm Dynamism

        By: Nicholas Bloom, Jonathan S. Hartley, Raffaella Sadun, Rachel Schuh and John Van Reenen
        We show better-managed firms are more dynamic in plant acquisitions, disposals, openings and closings in U.S. Census and international data. Better-managed firms also birth better-managed plants, and improve the performance of the plants they acquire. To explain these... View Details
        Keywords: Management Practices; Productivity; Management Practices and Processes; Mergers and Acquisitions; Competition; Business or Company Management; Performance Productivity
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