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Show Results For
- All HBS Web
(4,244)
- People (6)
- News (1,039)
- Research (2,594)
- Events (11)
- Multimedia (19)
- Faculty Publications (1,268)
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
announced as the 2001 conference site. After two days packed with dynamic breakout sessions and inspiring keynote addresses by HBS faculty and some of the world's leading business executives, however, no one was laughing. The conference,... View Details
- November 2015 (Revised February 2016)
- Case
Allianz Turkey: Focus on the Customer (A)
By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
Sasser, W. Earl, and Gamze Yucaoglu. "Allianz Turkey: Focus on the Customer (A)." Harvard Business School Case 316-093, November 2015. (Revised February 2016.)
- October 2000 (Revised July 2001)
- Case
Avon Products (A)
By: Lynn S. Paine and Greg Rogers
The general manager of Avon Mexico, Fernando Lezama, must decide whether to promote a woman to the position of vice president of sales. If appointed, the candidate would be the first female in all of Latin America to hold an executive position and one of the first... View Details
Keywords: Business or Company Management; Leading Change; Salesforce Management; Organizational Culture; Job Design and Levels; Gender; Management Teams; Cross-Cultural and Cross-Border Issues; Mexico
Paine, Lynn S., and Greg Rogers. "Avon Products (A)." Harvard Business School Case 301-059, October 2000. (Revised July 2001.)
- 19 Dec 2014
- Research & Ideas
China’s Complicated Relationship With Mother Nature
has long been following and chronicling the rising superpower's complicated relationship with Mother Nature. His new case study, China's Environmental Challenge, tells of a great nation at a critical crossroad: moving toward leading the... View Details
- March 1998 (Revised December 1999)
- Case
Bronner Slosberg Humphrey
By: David E. Bell and Donald M Leavitt
Bronner Slosberg Humphrey has succeeded by providing integrated direct marketing solutions for major service companies such as AT&T, American Express, and FedEx. A new CEO takes over from the company's founder and is wondering how to grow the company. Options include... View Details
Keywords: Marketing; Growth and Development Strategy; Leading Change; Global Strategy; Service Operations; Competitive Strategy; Information Technology; Salesforce Management; Marketing Communications; Service Industry
Bell, David E., and Donald M Leavitt. "Bronner Slosberg Humphrey." Harvard Business School Case 598-136, March 1998. (Revised December 1999.)
- 07 Jul 2022
- Blog Post
Pathlight: Reimagining the Developer Onboarding Experience
us diverse representation on teams leads to better products, so the net impact of solving for the pain points in this space go beyond just talent retention and actually lead to more innovation. How did you... View Details
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
to date. He returned to Red Lobster as CEO in 2014, and in this episode of Skydeck, I talk to him about the challenges and opportunities he saw, how to lead during times of change, and why social responsibility is so important to both him... View Details
- July 1994 (Revised July 1995)
- Case
VeriFone: The Transaction Automation Company (A)
By: Richard L. Nolan, Donna B. Stoddard and Hossam Galal
Describes VeriFone's new organizational model and its role in catapulting VeriFone to a market leadership position. Examines the impact of information technology and information access on the ability to leverage global resources, market responsiveness, and... View Details
Keywords: Leading Change; Leadership Development; Market Transactions; Information Technology; Organizational Design; Knowledge Use and Leverage; Organizational Structure; Information Management; Information Technology Industry
Nolan, Richard L., Donna B. Stoddard, and Hossam Galal. "VeriFone: The Transaction Automation Company (A)." Harvard Business School Case 195-088, July 1994. (Revised July 1995.)
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
made a series of changes and created a process for analyzing bias. Had the executives considered how to account for unintended consequences in their outcome metrics—and perhaps engaged a diverse user group to understand their... View Details
Keywords: by Danielle Kost
- 15 Sep 2008
- Research & Ideas
The Coming Transformation of Social Enterprise
Jim Austin, picked by Dean John McArthur to lead the new initiative, saw the potential for research, curriculum, and career development around the challenges of social enterprises, including both nonprofit and for-profit organizations.... View Details
Keywords: by Roger Thompson
- 01 Dec 2017
- News
Alumni and Faculty Books for December 2017
group that first voiced skepticism, demanded accountability, and catalyzed dissent. Andrew Zimbalist is the leading researcher on the hidden costs of hosting megaevents like the Olympics and the World Cup. They provide a blueprint for... View Details
- 25 Aug 2015
- News
Sunset in the East?
prices leading to an economic collapse? —Bruce Johnstone (MBA 1966) KIRBY: Unlikely. Prices have fallen considerably in secondary and tertiary cities but are firm in the first tier. Property is, of course, a speculative investment in... View Details
- 01 Sep 2005
- News
Taking Flight
childhood. Thirty years later, however, the bird (a palm warbler) rejuvenated Thayer’s interest — and would eventually lead to a career shift. When that palm warbler flew into his life, Thayer was president of Gateway Investment Advisers.... View Details
- 9 AM – 9 AM EDT, 03 Oct 2018
HBX Becoming A Better Manager
Maximize your managerial effectiveness by shaping and influencing processes in the critically-important treetop level between 50,000 feet (strategy) and ground level (daily tasks and activities). Program Dates: October 3, 2018 - November 28, 2018 View Details
- April 2001
- Teaching Note
Katharine Graham TN
By: Kathleen L. McGinn, Lisa M. Gunther and Dina R. Pradel
Teaching Note for (9-801-276). View Details
- 9 AM – 10 AM EST, 09 Jan 2019
- HBS Online
HBS Online Management Essentials
Maximize your managerial effectiveness by shaping and influencing processes in the critically-important treetop level between 50,000 feet (strategy) and ground level (daily tasks and activities). Program Dates: January 9, 2019 - March 6, 2019 View Details
- 01 Dec 2020
- News
In Review
Nohria reflected on his time leading the School and how students and faculty mobilized to respond to the pandemic. After all that the world has faced in 2020, it’s easy to forget that you assumed the deanship in the aftermath of an... View Details
- 04 Sep 2013
- News
From HBO to HBS
media company's relatively unknown cable TV subsidiary, Home Box Office. He took the job at HBO and stayed for 34 years, recently retiring as president of HBO Home Entertainment, the network's DVD and digital program distribution division. "HBO has been a marvelous... View Details
- 16 Sep 2015
- News
Built for Speed
was on the Al Faw Peninsula in Iraq, in the office of General Joseph Medina to talk about his future. In addition to leading a multinational unit on everything from reconnaissance to route security, Rogers was serving as a general’s aide,... View Details
- 16 Jul 2024
- Research & Ideas
Weighing Digital Tradeoffs in Private Equity
When private equity (PE) firms buy a company, they typically follow a standard playbook to create value—streamlining operations, restructuring debt, changing management, and cutting costs. However, as digital technologies and artificial... View Details