Knowledge Aspects Of Strategy - Publications - Faculty & Research

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

they do, think what they think, and why they like or don't like your products. Getting that level of insight requires more intensive interactions with customers than CRM tools permit." It requires that you develop a "poetic... View Details

Keywords: by Jean Ayers

22 Aug 2011
Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

Amabile spearheaded a study of more than 200 knowledge workers over a three-year period, asking them to keep journal entries of their successes and frustrations at work. What... View Details

Keywords: by Michael Blanding

12 May 2022
News

Onboarding

but you have to know enough to know how the strategy has to work. HR is also important to the upper levels to make sure the talent is there and the right kind of talent for the organizations. Best View Details

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

compete” and engaging in competitive actions (refer to I Hereby Resign for helpful guidance). Policy is culture. The only aspects of corporate culture that will survive extended remote work are those... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

23 Jun 2003
Research & Ideas

Historically Speaking: A Roundtable at HBS

development of the U.S. railroad industry in the latter half of the 19th century. Al went straight to the sources and expanded upon them in a series of important articles in... View Details

Keywords: by Jim Aisner

Web

Program Policies - HBS Online

Leadership Principles, and Business Strategy. For Experienced Leaders in CLIMB, participants must earn a Certificate of Completion in: Dynamic Teaming, Organizational Leadership, and Strategy Execution) and... View Details

12 Apr 2023
News

Step Change

human aspect of how work gets done is more than clinical. When asked, anyone who has worked closely with Enan mentions her strong sense of empathy and skills as a communicator... View Details

Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance

Web

Seen and Unseen | Baker Library | Bloomberg Center | Harvard Business School

campaigns and popular traveling medicine shows that hired both Native and non-Native performers to peddle their products. They even had plans to build a store, which never materialized, where a performer would stir a large kettle of... View Details

13 Feb 2019
News

We’re All Going to Get Hacked

like, in your automobile, you have airbags and seat belts. So if you hit a tree today, you walk away from it. If you’d hit a tree 30 years ago, you wouldn’t. Networks had never been built with resilience in mind. They were just built very quickly [over] the last 30... View Details

01 Dec 2001
News

September 11: A Community Reflects

to deepen the community's knowledge about topics such as U.S.-Middle East relations and terrorism, as well as country histories, key profiles, and a collection of international perspectives. By... View Details

Keywords: Susan Young;Deborah Blagg

12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

pandemic. The program provides an opportunity for students to develop skills and knowledge while having significant responsibility and high impact. This summer, HBS is supporting a record 162 Social Enterprise Summer Fellows, with many... View Details

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Year in Review | Annual Report 2024

expansion strategies across HBP’s market groups. Together, Desmarais and McConville will continue to refine the firm’s strategy and build a deeper understanding of the customer... View Details

Publications