Publications

18 Mar 2019
Research & Ideas

Stuck in Commuter Hell? You Can Still Be Productive

Workers commute an average 38 minutes each way between home and work—a trip that can feel like a dreadful chore before the workday even begins. In fact, long commutes lower job satisfaction and increase employee turnover. Now, recent research provides some advice to... View Details

Keywords: by Dina Gerdeman

December 2022 (Revised June 2023)
Case

KKR at CHI Overhead Doors (A)

By: Dennis Campbell and Ethan Rouen

This case examines the decision by private equity firm KKR to grant equity to every employee at portfolio company CHI Overhead Doors upon purchasing the company in 2015. The case explores whether this initiative will create shared value, growing profits through better... View Details

Keywords: Performance Improvement; Profit Sharing; Compensation and Benefits; Organizational Culture

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

focused on leadership, organizational behavior, managing human capital, and career management. His new book, Teaching by Heart: One Professor’s Journey to Inspire, was recently published by Harvard Business Review Press. He shares his... View Details

Keywords: by Martha Lagace; Education

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

the same time," Ebrahim notes. "Delivering emergency relief and basic services in sanitation, water, and housing is easier to measure than impacts on public policy or on good governance, freedoms, and rights. Societal transformations—such as improving View Details

Keywords: by Julia Hanna

June 2000 (Revised December 2001)
Case

Performance Pay at Safelite Auto Glass (A)

By: Brian J. Hall, Edward Lazear and Carleen Madigan

Describes a company's changing of its compensation and incentive plan. In particular, it shows how a change from hourly pay to piece rate pay (for windshield installers) affected productivity, pay, and turnover. View Details

Keywords: Motivation and Incentives; Performance Productivity; Change; Compensation and Benefits; Service Industry; Auto Industry

May 1994
Article

The Work Preference Inventory: Assessing Intrinsic and Extrinsic Motivational Orientations

By: T. M. Amabile, K. G. Hill, B. A. Hennessey and E. M. Tighe

The Work Preference Inventory (WPI) is designed to assess individual differences in intrinsic and extrinsic motivational orientations. Both the college student and the working adult versions aim to capture the major elements of intrinsic motivation (self-determination,... View Details

Keywords: Creativity; Motivation and Incentives; Measurement and Metrics; Higher Education; Employees; Personal Characteristics

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06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

A good way to visualize what incumbents can do when faced with a disruptive attack is to consider how humans respond to a perceived threat. Our body immediately reacts. We produce adrenaline. Our heart rate goes up. Our respiration rate... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

Web

Design Thinking Course | HBS Online

would phrase it to a human TA. If you have a question pertaining to where or how to submit certain assignments, or one relating to deadlines or time estimates, you can also express those in a similar fashion. Please note that no... View Details

11 Apr 2011
Lessons from the Classroom

Teaching a ‘Lean Startup’ Strategy

launched the service with humans routing users' questions "behind the curtain" instead of computers. This allowed the company to observe how and what users were asking—and then spend time and money on a technology backbone that... View Details

Keywords: by Carmen Nobel; Technology; Computer

30 Jun 2003
Research & Ideas

Are You Supporting Your B Players?

nurturing B players—"enhancing human capital" as he called it—because doing so takes time and entails a certain degree of risk. Illustrating his talk with a simple four-quadrant model, he said, "The secret to the model is... View Details

Keywords: by Martha Lagace

01 Mar 2008
News

A History of Women at HBS

treatment of human problems in any employment situation.” HBS professor Fritz J. Roethlisberger, renowned for his work in the field of human relations (see December 2007 Bulletin), taught in the program from... View Details

Keywords: Fritz J. Roethlisberger; Business Schools & Computer & Management Training; Educational Services

07 May 2014
What Do You Think?

How Should Wealth Be Redistributed?

could those returns be taxed much more than so-called "earned" income? Or should a progressive consumption tax be considered, as suggested by New York Times columnist David Brooks? In his words, the purpose would be to lift "people from the bottom with... View Details

Keywords: by James Heskett

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

the fact that data questions touch every part of the enterprise.” The program drew C-suite executives and senior managers to look at how big data affects the supply chain, marketing, human resources, and other key business functions.... View Details

Keywords: by Dina Gerdeman

07 May 2024
Blog Post

Opportunity to Offset Travel Emissions with Carbon Credits that Meet HBS Criteria

during travel. In fact, tourism accounts for about 8% of the world’s carbon emissions, contributing significantly to climate change. Pollution from travel also has major impacts on human health. One approach to help offset the negative... View Details

April 2020 (Revised June 2020)
Case

Oriental Land Co., Ltd.—Tokyo Disney Resort

By: Ramon Casadesus-Masanell and Akiko Kanno

This case describes the history of Oriental Land Co. Ltd.’s (OLC's) Tokyo Disney Resort (TDR), its operations, the extent of vertical integration, and the challenges it faced in 2018 as OLC's chairman and CEO, Toshio Kagami, contemplated how best to deal with... View Details

Keywords: Strategy For Multi-business Firm; Business Models; Growth; Theme Parks; Disney; Disney Parks; Licensing; Royalties; Two-part Tariffs; Oriental Land Co.; Tokyo Disneyland; Tokyo DisneySea; Tokyo Disney Resort; Tokyo Disney; Growth Strategy; Hotels; Hotel Industry; Partnership; Development; Attractions; Rides; Urayasu; Kagami; Congestion; Pricing; Amusement Parks; Amusement Park Industry; Brand; Branding; History; OLC; Corporate Strategy; Competitive Strategy; Business History; Price; Retention; Growth and Development; Growth and Development Strategy; Brands and Branding; Agreements and Arrangements; Contracts; Operations; Vertical Integration; Problems and Challenges; Partners and Partnerships; Business Strategy; Expansion; Rail Transportation; Transportation Networks; Accommodations Industry; Entertainment and Recreation Industry; Tourism Industry; Asia; Japan; Tokyo; United States

01 Aug 1998
News

High Honors

admission to HBS for two years while she worked in human resources for General Electric. She eventually matriculated at HBS, deftly juggling classes and childcare for her two young children. Fudge has spent a significant amount of time... View Details

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

question: The data and analysis in the latest IPCC report amplified the reality that climate change is widespread, rapidly intensifying, and attributable to human activity. It also signaled both a responsibility and a real opportunity to... View Details

2007
Book

The CEO Within: Why Inside Outsiders Are the Key to Succession Planning

By: Joseph L. Bower

With rising CEO turnover, companies are increasingly looking outside for qualified candidates. Sure, externally recruited CEOs bring fresh perspectives and connections. But they lack the in-depth knowledge of the company's culture and history that they need to succeed.... View Details

Keywords: Recruitment; Knowledge Use and Leverage; Leadership Development; Management Succession

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