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  • 31 Jan 2005
  • Research & Ideas

Rethinking Marketing’s Conventional Wisdom

attributes. You see that with the success of the airline JetBlue, for example: It has no meals and no round-trip airfares, but it does have leather seats and personal entertainment centers that delight View Details
Keywords: by Garry Emmons; Service
  • 27 Mar 2005
  • Research & Ideas

Should I Pay the Bribe?

other countries, and give them a grade. This would introduce some external checks on judicial systems that have become too politicized to be of any real use in the fight against corruption. View Details
Keywords: by Cynthia D. Churchwell
  • 23 Feb 2004
  • Research & Ideas

How Corporate Responsibility is Changing in Asia

To what extent do multinational corporations have an institutional obligation to the Asian countries in which they serve, and does that obligation include holding higher standards than Asian law requires? These questions were debated at... View Details
Keywords: by Julia Hanna
  • 18 Apr 2012
  • Research & Ideas

HBS Cases: Who Controls Water?

world trade system founders it's going to founder in food." Other options were also discussed: moving out of California and buying land in more politically, geographically, and economically friendly... View Details
Keywords: by Maggie Starvish; Agriculture & Agribusiness
  • 07 Jan 2015
  • Research & Ideas

The Quest for Better Layoffs

A few years ago, Sandra J. Sucher received worried emails from two MBA students in her first-year Leadership and Corporate Accountability (LCA) class at Harvard Business School. Elana Green (now Elana Silver) View Details
Keywords: by Carmen Nobel; Manufacturing
  • 16 May 2016
  • HBS Case

Food Safety Economics: The Cost of a Sick Customer

Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe. Chipotle has seen its shares tumble and recently reported its... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 05 Feb 2001
  • Research & Ideas

The Ten Deadly Mistakes of Wanna-Dots

meetings and repeat frequently that the Internet is overhyped. Form a committee to create a new corporate Internet offering, staff it with people from unrelated areas who are already doing five other things, View Details
Keywords: by Rosabeth Moss Kanter
  • 20 Mar 2019
  • Research & Ideas

Gender-Diverse Companies Thrive Only Where Diversity is Embraced

Asia and South America), gender diversity has little or even negative correlation with firm performance. Granted, we cannot make a causal claim because we do not have an identification strategy, but this study View Details
Keywords: by Sean Silverthorne
  • 07 Aug 2015
  • Research & Ideas

Obama’s Clean Power Plan: Can Nuclear Power Beat the Global Threat of Coal?

This week, President Obama and the Environmental Protection Agency released the final version of the Clean Power Plan, a major set of rules and incentives aimed at reducing greenhouse gas emissions from... View Details
Keywords: by Carmen Nobel; Energy; Utilities
  • 13 Nov 2000
  • Research & Ideas

Corporate Venturing: Entrepreneurship on the Inside

biting the bullet, and saying we will give these people an opportunity to get rich if they succeed at what it is they are choosing to do. We'll also load them up with the risk that an outside entrepreneur... View Details
Keywords: by Kenneth Liss
  • 09 Mar 2020
  • Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may... View Details
Keywords: by Kristen Senz; Retail
  • 29 Jan 2014
  • Research & Ideas

Super Bowl Ads for Multitaskers

Teixeira speculates that may be because the ads focus explicitly on getting viewers to click on a site, but don't give them particular reasons to make a purchase. Since more consumers were visiting, however, the net effect resulted in... View Details
Keywords: by Michael Blanding; Advertising; Sports
  • 02 Sep 2002
  • Research & Ideas

The Role of Government When All Else Fails

which makes the policies themselves a whole lot easier to figure out. This is basically what I've tried to do in my book. Q: You point out that American risk management policy has passed through three phases. Can you give the major... View Details
Keywords: by Laura Linard
  • 07 Oct 2011
  • Research & Ideas

The Steve Jobs Legacy

spurned because he is so harsh and demanding. He is in turn betrayed by his closest ally (John Sculley), but ultimately the clarity of his vision and charisma triumph, and he... View Details
Keywords: Re: Multiple Faculty; Computer; Technology
  • 20 May 2016
  • Op-Ed

World Health Organization Lacks Leadership to Combat Pandemics

recommendations but it is unlikely that these funds will ever be raised. National governments, deeply unimpressed by the WHO's inefficiencies and leadership deficit, will be reluctant to give more.... View Details
Keywords: by John Quelch; Health
  • 03 Dec 2001
  • What Do You Think?

What Happens When the Sumo Master Learns Judo?

does not trust Microsoft and its use of 'customer' information to market to customers and hold them digitally captive. This demographic will continue to provide sales to (a judo master competitor)."... View Details
Keywords: by James Heskett
  • 01 Aug 2012
  • What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

(through outsourcing), and give their jobs meaning, then overall size will cease to be much of an issue." Shadreck Salli agreed, commenting that "Any entity is designed to function at different... View Details
Keywords: by James Heskett; Manufacturing; Financial Services
  • 02 Sep 2015
  • Research & Ideas

Explaining China's Crash

for the longer term. Are they going to foster the rule of law and give domestic and foreign entrepreneurs more confidence to invest? Are they going to allow private companies... View Details
Keywords: by Christina Pazzanese; Financial Services
  • 11 Mar 2001
  • Research & Ideas

Evolving for Success [Part Two]

on some old lessons about what builds loyalty and commitment in the workplace, but do it in a new way. In Evolve, I write about the "Three Ms" that build commitment in the Internet age, because people aren't loyal for life... View Details
Keywords: by Staff
  • 17 Aug 2015
  • Research & Ideas

Who is Boss in the Sharing Economy?

would be crazy to all of a sudden say that all Uber drivers are employees, because we would be effectively killing the business model," says Hagiu. After all, Uber only takes a 20 percent commission from drivers—so the company is likely thinking of them mostly as... View Details
Keywords: by Michael Blanding; Service; Technology
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