Filter Results:
(3,531)
Show Results For
- All HBS Web
(3,531)
- People (3)
- News (575)
- Research (2,536)
- Events (54)
- Multimedia (1)
- Faculty Publications (1,091)
Show Results For
- All HBS Web
(3,531)
- People (3)
- News (575)
- Research (2,536)
- Events (54)
- Multimedia (1)
- Faculty Publications (1,091)
- 16 Dec 2008
- First Look
First Look: December 16, 2008
challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input was considered crucial. Qualitative data collected in 190 interviews with employees... View Details
Keywords: Sean Silverthorne
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Artificial intelligence is driving the latest seismic shift in the way companies conduct business. As major tech View Details
Keywords: Susan Young
- 09 Feb 2012
- Sharpening Your Skills
Sharpening Your Skills: Online Marketing
are at a very basic level in using loyalty programs, and many customers see the programs as punitive. Successful retailers connect with customers via loyalty programs at three levels starting with an... View Details
- Student-Profile
Ta-Wei "David" Huang
As a data scientist, David Huang (he/him) spent much of his time analyzing customer¬ data to provide personalized experience and improve long-term customer values for companies in different industries. As... View Details
- 01 Oct 1998
- News
Beyond the Numbers
tell a tale, the unassuming Robinson is a kind of John Grisham of the corporate financial world. For the past 25 years, he has been teasing out the narrative thread behind companies' financial data and helping them use the information to... View Details
Keywords: Eileen K. McCluskey
- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
of BlackBerry’s problems were sown well before Heins took on the CEO role. BlackBerry’s system had its roots in a mobile data architecture that came out of paging networks. By developing complimentary software that connected to email... View Details
- 18 Feb 2014
- First Look
First Look: February 18
Frictions in Shadow Banking: Evidence from the Lending Behavior of Money Market Funds By: Chernenko, Sergey, and Adi Sunderam Abstract—We document the consequences of money market fund risk taking during the European sovereign debt crisis. Using a novel View Details
Keywords: Sean Silverthorne
- 30 Jul 2013
- First Look
First Look: July 30
https://www.hbs.edu/faculty/Pages/download.aspx?name=kupor%20tormala%20norton%20rucker.pdf Working Papers An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay By: Berry Jaeker, Jillian, and Anita Tucker Abstract—We use two years of inpatient... View Details
Keywords: Anna Secino
- 29 Jan 2013
- First Look
First Look: Jan. 29
may increase the rate of individual learning from customer-specific experience for a focal task. Finally, we find that the level of experience with a customer for the entire outsourcing firm also yields... View Details
Keywords: Sean Silverthorne
- Fast Answer
Managing Service Operations: Research resources for new service design
coursework. That helps our information research staff to understand the context of your question. Research topics Suggested Resources Company/Competitors Capital IQ Profiles and data on public, private companies and investment View Details
- 04 May 2023
- Blog Post
Why Business Travel Still Matters in a Zoom World
work-from-anywhere, we still need to occasionally meet colleagues in person for social purposes.” Marrying flight and patent data Choudhury and colleagues examined flights from every airport worldwide—5,015 in all—between 2005 and 2015.... View Details
Keywords: All Industries
- 28 Oct 2021
- News
Capital Considerations for Black Entrepreneurs; Pivoting for Gender Equity
failure in the startup and tech ecosystems. I think the HBS community is particularly well-suited to be a problem-solver here. We have so many leaders in VC, startups, and entrepreneurship. Our alumni network literally runs the largest venture capital View Details
Keywords: Margie Kelley
- 25 Oct 2012
- Research & Ideas
Developing the Global Leader
be intelligent. But they'll also need to have a high level of cultural and emotional intelligence." According to George, additional characteristics of a successful global leader include: An intellectual understanding of the global... View Details
Keywords: by Julia Hanna
- 10 Jul 2018
- First Look
New Research and Ideas, July 10, 2018
improves financial performance on measures such as profitable investments at the individual portfolio-company level and overall fund returns. And even though associating with similar people can have social benefits for those people, it... View Details
Keywords: Dina Gerdeman
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
have only scratched the surface of what can be done with educational technology.Photo: iStockPhoto "Education is the foundation for a just society, and being able to provide a high level of public education for all students has long... View Details
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
way: that sometimes the content of strategy can come from the operating levels of the firm. So it's not just that resource allocation "gets in the way of implementation," it's that research allocation can lead View Details
Keywords: by Martha Lagace
- 01 Oct 2000
- News
Silent Killers: Overcoming Barriers to Organizational Learning
top-down or laissez-faire management by the general manager; poor coordination across functions, businesses, or borders; lack of effective and honest vertical communication; and inadequate leadership skills and development throughout the organization. "It is clear from... View Details
Keywords: Judith A. Ross
- 15 Sep 2020
- News
How To Make Diversity a Reality
start exposing people at a much earlier age about asset management and private equity and why it's a good industry so that you can attract more people to the industry. Chitra: But even when you think about senior levels within private... View Details
- 06 May 2013
- Research & Ideas
How Local Events Shake Up Corporate Philanthropy
short-term increase in otherwise steady charitable-giving patterns among firms that are headquartered in the event's host city. Natural disasters also have a strong effect on firms' giving patterns, according to the study Punctuated... View Details
Keywords: by Carmen Nobel
- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
adds a metric that summarizes customer profitability. The ability to measure profitability at the individual customer level allows companies to consider new customer profitability metrics such as "percentage of unprofitable customers."... View Details