Publications

Educators

30 Mar 2003
Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

collected describes the needs not only of ultimate customers but also of intermediaries such as retailers and wholesalers. Q: What is the most important take-away? What can business leaders start doing now... View Details

Keywords: by Manda Mahoney

01 Dec 2017
News

2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping

innovation is accelerating rapidly, and means big changes and challenges for the sector. We are seeing rapid changes both in traditional retailers View Details

Keywords: Ron Johnson (MBA 1984), founder and CEO, Enjoy

01 Sep 2006
News

Private Sector and Public Interest Meet at Global Leadership Forum

AIR AND SPACE: GLF participants enjoyed cocktails and dinner at the popular Washington museum. PHOTOGRAPHS BY DANUTA OTFINOWSKI There has never been a time when there have been as many challenges facing this... View Details

July 2020
Supplement

Sesame Workshop (B): Celebrating 50 Years of Helping Kids Grow Smarter, Stronger, and Kinder

By: Rosabeth Moss Kanter and Joyce J. Kim

In 2019, Sesame Workshop celebrated its 50th anniversary while on a winning streak of social impact, innovation, and peak media and financial results. Over the past four years, CEO Jeff Dunn and his turnaround team exhibited values-driven leadership, instituted... View Details

Keywords: Social Impact; Children; Media; Television Entertainment; Education; Innovation and Invention; Change Management; Leadership; Mission and Purpose; Organizational Culture; Education Industry; Education Industry

2021
Working Paper

Once Bitten, Twice Shy: Learning from Corporate Fraud and Corporate Governance Spillovers

By: Trung Nguyen

This paper finds that investors learn from their experience with corporate fraud and financial misconduct and modify their investment behavior to avoid suspicious firms and increase corporate governance efforts. More specially, mutual funds that experienced corporate... View Details

Keywords: Institutional Investors; Investor Experience; Shareholder Voting; Corporate Fraud; Corporate Governance; Institutional Investing; Behavior; Change; Learning

March 2013 (Revised April 2013)
Supplement

Language and Globalization: 'Englishnization' at Rakuten: Results Are In! (B)

By: Tsedal Neeley

Keywords: Retail Industry; Retail Industry; Japan

Web

Railroads and the Transformation of Capitalism | Harvard Business School

HBS Quick Links MBA Executive Education Doctoral Programs Faculty and Research Alumni HBS Publishing Site Index HBS Home Contact Us Map/Directions Railroads: The Transformation of Capitalism Introduction... View Details

29 Jan 2025
Podcast

Positive prompts: Sal Khan on AI in the classroom and beyond

Will the technology democratize access to world-class education or increase inequality? Khan's journey from highly informed skeptic to champion of ethical AI. The HBS graduate and Khan Academy founder explains his nonprofit's pioneering strategy. Also, workforce... View Details

28 Jan 2020
Working Paper Summaries

Does Apple Anchor a Shopping Mall? The Effect of the Technology Stores on the Formation of Market Structure

Keywords: by Doug J. Chung, Kyoungwon Seo, and Reo Song; Retail; Retail

December 2007
Article

The Roles of Task-Specific Experience and Innate Ability in Understanding Analyst Performance

By: Michael B. Clement, Lisa Koonce and Thomas Lopez

Considerable debate exists about what analyst experience measures and whether analysts learn from their experiences. Extant research has argued that once innate ability is considered, analysts’ general and firm-specific experiences are not relevant to understanding... View Details

Keywords: Experience and Expertise; Learning; Performance Evaluation; Forecasting and Prediction; Financial Services Industry

2015
Working Paper

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

By: Michael Luca and Georgios Zervas

Consumer reviews are now part of everyday decision-making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details

Keywords: Information; Competition; Internet and the Web; Ethics; Reputation; Social and Collaborative Networks; Retail Industry; Retail Industry

SSRN

January 2021 (Revised January 2022)
Case

Dick's Sporting Goods: Getting Out Of The Gun Business (A)

By: George A. Riedel

Dick's Sporting Goods was one of the top five retailers of a range of firearms in the US. Over the last several years and specifically following the Parkland shooting of 2018, Ed Stack, the CEO and chairman, had wrestled with the question of their role as a leading... View Details

Keywords: Gun Policy; Gun Violence; Sporting Goods; Sport; Human Behavior; Violence; Ethics; Decision Making; Social Issues; Corporate Accountability; Retail Industry; Retail Industry; United States

Educators

05 Apr 2013
News

Gift to HBS Funds New Professorship on Gender, Work, Career, and Family

Keywords: Professor Emeritus Alvin J. Silk; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

Web

Residents & Fellows Course - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Health Care Courses Health Care Courses Executive Education Courses Health Care Curriculum Residents & Fellows Course Strategy for Health Care Delivery... View Details

06 Jun 2024
Research & Ideas

How Younger Immigrants Gain an Edge in American Business

specific age when they arrived—was a critical factor determining their success in school, work, and beyond. Younger immigrants—with the right support and clear paths to View Details

Keywords: by Rachel Layne

2007
Article

Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process

By: Amy C. Edmondson, James R. Dillon and Kate Roloff

The emergence of a research literature on team learning has been driven by at least two factors. First, longstanding interest in what makes organizational work teams effective leads naturally to questions about how members of newly formed teams learn to work together... View Details

Keywords: Learning; Organizational Culture; Performance Improvement; Practice; Groups and Teams; Research; Adaptation; Cooperation

Find at Harvard

December 2018
Article

Reserve Design: Unintended Consequences and the Demise of Boston's Walk Zones

By: Umut Dur, Scott Duke Kominers, Parag A. Pathak and Tayfun Sönmez

Admissions policies often use reserves to grant certain applicants higher priority for some (but not all) available seats. Boston’s school choice system, for example, reserved half of each school’s seats for local neighborhood applicants while leaving the other half... View Details

Keywords: Neighborhoods; Equal Access; School Choice; Affirmative Action; Desegregation; Marketplace Matching; Fairness; Local Range; Education; Policy

Find at Harvard