Filter Results:
(2,491)
Show Results For
- All HBS Web
(2,491)
- People (2)
- News (546)
- Research (1,703)
- Events (3)
- Multimedia (9)
- Faculty Publications (946)
Show Results For
- All HBS Web
(2,491)
- People (2)
- News (546)
- Research (1,703)
- Events (3)
- Multimedia (9)
- Faculty Publications (946)
- Web
Year in Review | Annual Report 2024
(MBA 2024) and Desiree Rogers (MBA 1985). Commencement Press Release Class Day Press Release Previous Previous Next Previous Next Dean’s Award The Dean’s Award, recognizing service to the School and society, was given to the leadership... View Details
- Web
Courses by Title - Course Catalog
Strategy Amy Edmondson , Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Customers for Growth Marketing Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International Economy Meg Rithmire Fall... View Details
- 08 Feb 2011
- First Look
First Look: Feb. 8
customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)—play an important role in the economy. Organizational learning studies in these settings have largely... View Details
Keywords: Sean Silverthorne
- 12 Sep 2006
- First Look
First Look: September 12, 2006
differences—and related conflicts and tensions—as opportunities to gain a more accurate view of themselves, one another, and the situation, trust builds and relationships become stronger. Leaders should put aside the PC rule book and instead model and encourage risk... View Details
Keywords: Sean Silverthorne
- 15 Jul 2008
- First Look
First Look: July 15, 2008
leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was... View Details
Keywords: Martha Lagace
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking, operationalized as perspective-taking. In Study 1, a longitudinal field study of View Details
Keywords: Sean Silverthorne
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
job matching, etc.Q: As for the second fundamental, how to deliver, what creative opportunities in this downturn do you see for delivering products or services more cheaply and effectively? A: The opportunity here is in all the surplus... View Details
Keywords: by Martha Lagace
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
Consumers Make Decisions (and Why Clinicians and Managers Should Care) by Gordon Moore (AMP 79, 1978), John A. Quelch, and Emily Boudreau Oxford University Press The direct-to-consumer business model has transformed how people seek out goods and View Details
- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
caused by information overload, and an increase in employees' ability to respond readily to customer needs. Inclusion: At its best, interpersonal conversation is an equal-opportunity proposition. It invites all participants to put their... View Details
Keywords: Re: Boris Groysberg
- 03 Dec 2012
- HBS Case
HBS Cases: Against the Grain
What should Jim do? The array of ethical choices forms the basis of discussion in the MBA required course Leadership and Corporate Accountability. Supply And Demand "Corruption can be defined as paying for a good or service in... View Details
- 17 Jan 2012
- First Look
First Look: January 17
PublicationsUncommon Service: How to Win by Putting Customers at the Core of Your Business Authors:Frances Frei and Anne Morriss Publication:Harvard Business Review Press, forthcoming An abstract is not available at this time.... View Details
Keywords: Sean Silverthorne
- 29 Sep 2015
- First Look
September 29, 2015
traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had... View Details
Keywords: Sean Silverthorne
- 01 Dec 2007
- News
How Business Schools Lost Their Way
broad view of business as business.” As a result, Donham in the early 1930s renewed and elaborated his previous calls for business schools to aid in transforming management into a profession — not a mere technical specialization or guild, but rather a group... View Details
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
perspectives of marketing strategies, store operations, and relationships between customers and store clerks. However, the significance of the development of cellophane as a new packaging material, and the role of packaging manufacturers... View Details
Keywords: Sean Silverthorne
- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
types of work Cash rewards are best suited as a motivator for work that is measured quantitatively, Whillans says. Many studies of the service and sales industries show that cash rewards lead to increased sales and improved View Details
Keywords: All Industries
- 01 Oct 2002
- News
What's Cookin'
Brooke. “We wanted to get involved in something more entrepreneurial,” he explains. “We saw the restaurant business as a service industry that would be successful based on the organization's productivity, focus, and sense of purpose,... View Details
Keywords: Hanna, Julia
- 01 Feb 1998
- News
Running Up the Score
of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract and maintain View Details
Keywords: Garry Emmons
- 05 Oct 2009
- Research & Ideas
The Vanguard Corporation
sense of purpose could use that to guide innovation. One of the exciting parts of SuperCorp and the rise of this company model is that it's actually a way to develop products and services faster, to get more innovation, and to showcase... View Details
Keywords: by Sean Silverthorne
- 01 Apr 2008
- First Look
First Look: April 1, 2008
behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a $10-off coupon they received from their online grocer with the purchases the same View Details
Keywords: Martha Lagace
- 05 Sep 2017
- First Look
First Look at New Research and Ideas, September 5, 2017
actionable advice on more robust policies that drive both structural change and competitiveness upgrading. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53152 Harvard Business School Case 615-022 IDEO: Human-Centered View Details
Keywords: Sean Silverthorne