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Show Results For
- All HBS Web
(4,638)
- People (13)
- News (1,427)
- Research (2,673)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,697)
- 27 Oct 2021
- Blog Post
HBS Impact Investing Fund Course: An Experiential Education in Social Financing
capital given the history of racial disparities in the U.S. To address this growing inequality, the fund aims to invest patient, flexible capital ($25,000 - $50,000) with the goal of scaling BIPOC-led and -owned small businesses. In... View Details
- 01 Jun 1997
- News
New Releases
satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and... View Details
- 29 Apr 2008
- Research Event
Venture Capital
capital firms strategize and differentiate. Global strategy—a new form of herd behavior? How to scale up the partnership to the global operations level. Protecting venture capital View Details
- Profile
Carter Romansky
business through product sales), Carter did a major refocusing of his own. "I wanted to add values back into the picture," he says, explaining his attraction to the nonprofit sector. "Traditionally," Carter says, "college career View Details
- 01 Jun 1998
- News
Devtosh Khare
investments in a variety of Indian business sectors. After graduation, Khare plans to work in a hypergrowth, high-tech Silicon Valley company or in private equity in Singapore or Hong Kong before pursuing his entrepreneurial dream in India. "I need to get View Details
Keywords: Orna Feldman photograph by Webb Chappell
- Article
Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market
By: Santosh Anagol, Shawn Cole and Shayak Sarkar
We conduct a series of field experiments to evaluate the quality of advice provided by life insurance agents in India. Agents overwhelmingly recommend unsuitable, strictly dominated products, which provide high commissions to the agent. Agents cater to the beliefs of... View Details
Keywords: Advice; Customers; Insurance; Service Operations; Motivation and Incentives; Ethics; India
Anagol, Santosh, Shawn Cole, and Shayak Sarkar. "Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market." Review of Economics and Statistics 99, no. 1 (March 2017).
- March 2003
- Background Note
Customer Migration and Customer Types
By: Das Narayandas
Describes the evolution of customer relationships using the price vs. cost-to-serve matrix. View Details
- December 2007 (Revised January 2008)
- Case
Transforming Arizona's Health Care System: Developing and Implementing the Health-e Connection Roadmap
By: Lynda M. Applegate, Ajay Vinze, T.S. Raghu and Minu Ipe
Addresses the issues of leadership and change management in the process of transforming an industry through an innovative public-private partnership approach to policy making. In 2005, the Governor of Arizona issued an Executive Order to create a roadmap for the state... View Details
Keywords: Change Management; Transformation; Private Sector; Public Sector; Health Care and Treatment; Service Delivery; Partners and Partnerships; Information Technology; Service Industry; Service Industry
Applegate, Lynda M., Ajay Vinze, T.S. Raghu, and Minu Ipe. "Transforming Arizona's Health Care System: Developing and Implementing the Health-e Connection Roadmap." Harvard Business School Case 808-072, December 2007. (Revised January 2008.)
- 01 Dec 2020
- News
In Review
we created a system to operate in a hybrid environment over the summer. We wanted students to return to campus and our classrooms to give them as much of the full HBS experience as possible. At the same time, we did everything possible to... View Details
- February 2002
- Background Note
States vs. Microsoft, The
By: Michael A. Wheeler and Gillian Morris
Although the federal Justice Department managed to settle its massive antitrust litigation against Microsoft in 2001, the state suit against the company continued. State attorney generals, perhaps emboldened by their recent victory over the Big Five tobacco companies,... View Details
Keywords: Service Operations; Public Ownership; Private Ownership; Negotiation Deal; Goals and Objectives; Lawsuits and Litigation; Decision Making; Legal Services Industry; Legal Services Industry
Wheeler, Michael A., and Gillian Morris. "States vs. Microsoft, The." Harvard Business School Background Note 902-177, February 2002.
- 20 May 2020
- Blog Post
Jeff Surette and Mike Peters: A Winning Team at TB12
multiple sectors were managing through crisis, while building his own business acumen. Post HBS, Surette rejoined Parthenon for four years focusing on education and consumer goods consulting. Then when it came time to make another move, he felt a strong pull to get... View Details
- 02 Feb 2017
- News
Growing and Competing at the Local Level
Buckley Brinkman (MBA 1986) is executive director/CEO of the Wisconsin Center for Manufacturing and Productivity, which provides consulting services and programs to help manufacturers grow their businesses and become more profitable. In... View Details
- 01 Jun 2001
- News
Reunions Offer Job Search, Career Assistance
Services and author of The Harvard Business School Guide to Finding Your Next Job. Holding numerous seminars during reunion weekends, Gardella — with easel, flip chart, and Magic Marker at the ready — usually begins by reminding graduates... View Details
- 01 Mar 2012
- News
Health Care’s New Frontier
holistic health-care clinics for women became athenahealth, a $245 million enterprise that provides cloud-based practice management, billing, and electronic health record services to over 31,000 medical providers across the United States.... View Details
- 01 Mar 2012
- News
Going Up
structure will house living quarters and classrooms for HBS Executive Education programs. Pictured are (left to right) Tata Sons VP Venkat Venkataramanan, HBS chief of operations Andy O’Brien, Tata, and Tata Sons deputy chairman Cyrus... View Details
- 01 Dec 2009
- News
Robert Goodwin
services than we can take on. Organizationally, we’ve taken this from concept to reality in just about two years’ time. We need about $250,000 to meet our annual budget, but if someone gave us $5 million tomorrow we could easily View Details
- 03 Apr 2019
- News
Finding Common Ground
from opioids), Shumway also cites domestic abuse and criminal records that prevent reintegration into society as primary factors that contribute to homelessness. “A disproportionate number of the homeless are also veterans with mental health challenges related to their... View Details
Keywords: Deborah Blagg
- 29 May 2013
- Blog Post
Perks of the LVMH Family
product doesn’t walk out the door if it’s not paid for! In a smaller boutique, all of that is scaled down and is much more intimate, with each incoming client greeted personally. I found that I actually enjoy the craziness of a large... View Details
Keywords: Consumer Products / Retail
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
service their entire IT operation in a proprietary environment in a single remote location. Freed from the burdens of day-to-day IT management," he said, "companies can devote more of their time to... View Details
Keywords: by Jim Aisner
- 01 Apr 2001
- News
The Small Business Difference: How Smaller Companies Manage with Less
explained to an audience of returning MBA alumni during a reunion presentation last fall, “In approaching some one hundred companies, ranging from manufacturing to service businesses, we were attempting to discover the View Details