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(11,076)
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Show Results For
- All HBS Web
(11,076)
- People (60)
- News (3,267)
- Research (5,792)
- Events (58)
- Multimedia (153)
- Faculty Publications (3,648)
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 15 Dec 2015
- News
The Year in Ideas 2015
It’s also about a movement of people away from jobs where they’re not sure they are innovating to jobs at startups where they can be entrepreneurial.” -Diane Hessan (MBA 1977), CEO, Startup Institute... View Details
- 11 Oct 2024
- Research & Ideas
How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses
The world’s refugee population has exploded over the last decade, straining the resources of international resettlement agencies as staff struggle to keep up with manually matching millions of refugees and asylum seekers to host... View Details
- 01 Jun 1997
- News
Competition and Strategy Unit at HBS Sets Pace In Its Field
the theoretical foundations of competitive positioning and sustained competitive advantage fits into this area. He explores these topics in his seminar on Competition and... View Details
Keywords: Susan Young
- August 2003
- Article
When Does the Market Matter? Stock Prices and the Investment of Equity-Dependent Firms
By: Malcolm Baker, Jeremy Stein and Jeffrey Wurgler
We use a simple model of corporate investment to determine when investment will be sensitive to non-fundamental movements in stock prices. The key cross-sectional prediction of the model is that stock prices will have a stronger impact on the investment of firms that... View Details
Baker, Malcolm, Jeremy Stein, and Jeffrey Wurgler. "When Does the Market Matter? Stock Prices and the Investment of Equity-Dependent Firms." Quarterly Journal of Economics 118, no. 3 (August 2003): 969–1006.
- 22 Jan 2025
- Blog Post
Career Risks and Professional Growth: Finding a Fulfilling Career with Paige Arnof-Fenn (MBA 1991)
realized that, while the job paid well, the hours and lifestyle left little room for joy or personal fulfillment. Going to business school gave me the chance to rebrand myself, explore new opportunities,... View Details
- Web
The Intersection of Public Relations and Photography | Baker Library | Bloomberg Center | Harvard Business School
introducing the work of leading photographers into its feature articles. Fortune “used the intersections of fine art and mass culture . . . to position the engines of capitalism as critical to the... View Details
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
it’s ending a relationship, changing a job or transitioning from a household of kids to an empty nest. When it comes to our employment, we have our last day at an old job on a Friday View Details
Keywords: by Julia Austin
- April 1993 (Revised April 2006)
- Case
Colgate-Palmolive Co.: The Precision Toothbrush
By: John A. Quelch
Colgate-Palmolive Co. is considering how to position its new technological toothbrush, Precision. The case explores issues concerned with new product launches and requires students to do profitability analyses of different positioning alternatives. View Details
Keywords: Technological Innovation; Product Positioning; Product Launch; Consumer Products Industry; Health Industry; United States
Quelch, John A. "Colgate-Palmolive Co.: The Precision Toothbrush." Harvard Business School Case 593-064, April 1993. (Revised April 2006.)
- March 2005 (Revised November 2005)
- Case
To Trade or Not to Trade: NAFTA and the Prospects for Free Trade in the Americas
By: Lakshmi Iyer
Discusses the impact of the North American Free Trade Agreement (NAFTA) on the United States, Canada, and Mexico, a decade after it came into force in 1994. Keeping in mind NAFTA's effect on jobs, exports, productivity, and economic growth, policy makers had to decide... View Details
Keywords: History; Agreements and Arrangements; Performance Productivity; Jobs and Positions; Economic Growth; Trade; Foreign Direct Investment; North and Central America
Iyer, Lakshmi. "To Trade or Not to Trade: NAFTA and the Prospects for Free Trade in the Americas." Harvard Business School Case 705-034, March 2005. (Revised November 2005.)
- 01 Jun 2018
- News
What I Do: Minnie Ingersoll (MBA 2002)
things like, ‘If you have a criminal record, you are welcome to apply for a job at Code for America.’ And we do advocacy, too, and help other organizations understand that they... View Details
- Web
Helping and harnessing business to address society’s greatest challenges. | Institute for Business in Global Society
Helping and harnessing business to address society’s greatest challenges. At the Institute for Business in Global Society (BiGS), we empower business leaders to make an impact on the biggest challenges of our time. Together, we are... View Details
- 29 Jul 2020
- Blog Post
To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS
chance to fulfill a lifelong dream. I had to take it. With the support of my chain of command, I decided to pursue my MBA, and I separated from the military in April of 2018. It was scary at the time to leave a View Details
- 17 Sep 2015
- News
Seattle and Cleveland Alumni Connect Around a ‘Vision’ for the New HBS
institution the resources it will require to meet the challenges this future will bring,” said Dean Nohria. “As we do so, we need to think not only of the challenges and opportunities facing Harvard Business School, but also the great... View Details
- April 1996 (Revised June 1996)
- Case
Dave Armstrong (A)
A second-year Harvard MBA student considers the pros and cons of three job offers. He identifies several concerns and evaluates each job in terms of how well they meet these concerns. He assesses probabilities for whether the jobs will be successful for him. View Details
Wu, George. "Dave Armstrong (A)." Harvard Business School Case 396-300, April 1996. (Revised June 1996.)
- 24 Aug 2021
- News
What We Still Need to Learn about AI in Marketing — and Beyond
- Forthcoming
- Article
Human Capital and the Managerial Revolution in the United States: Evidence from General Electric
By: Tom Nicholas
This paper estimates the returns to human capital accumulation during the first era of mega-firms in the United States by linking employees at General Electric—a canonical enterprise associated with the “visible hand” of managerial hierarchies—to the 1940 census. I... View Details
Keywords: Returns To Education; Management Practices; Hierarchies; Management Practices and Processes; Rank and Position; Human Capital; Talent and Talent Management; Business History; United States
Nicholas, Tom. "Human Capital and the Managerial Revolution in the United States: Evidence from General Electric." Review of Economics and Statistics (forthcoming). (Pre-published online November 29, 2023.)
- 1991
- Chapter
The Future of Bureaucracy and Hierarchy in Organizational Theory: A Report from the Field
By: R. M. Kanter
Kanter, R. M. "The Future of Bureaucracy and Hierarchy in Organizational Theory: A Report from the Field." In Social Theory for a Changing Society, edited by P. Bourdieu and J. Coleman. Boulder, CO: Westview Press, 1991. (University of Chicago/Russell Sage Foundation Conference on "Social Theory and Emerging Issues for a Changing Society," April 1989.)
- 01 Dec 2000
- News
Latin America's Decade
roughly 35 percent of its more than one million users and its $45 million in gross merchandise sales. "The biggest challenge for us is increasing market penetration from 4 percent to 15 percent, where the Internet reaches a critical... View Details
Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments