Publications

Publications

Filter Results: (7,020) Arrow Down
Filter Results: (7,020) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 116 of 7,020 Results →
  • May–June 2019
  • Article

Cross-Silo Leadership

By: Amy C. Edmondson, Tiziana Casciaro and Sujin Jang
Today the most promising innovation and business opportunities require collaboration among functions, offices, and organizations. To realize them, companies must break down silos and get people working together across boundaries. But that’s a challenge for many... View Details
Keywords: Cross-functional Management; Collaborative Innovation and Invention; Innovation Leadership; Groups and Teams; Employees; Attitudes
Related
  • 11 Apr 2011
  • Lessons from the Classroom

Teaching a ‘Lean Startup’ Strategy

launched the service with humans routing users' questions "behind the curtain" instead of computers. This allowed the company to observe how and what users were asking—and then spend time and money on a technology backbone that... View Details
Keywords: by Carmen Nobel; Technology; Computer
  • 14 Jun 2010
  • Research & Ideas

The Hard Work of Measuring Social Impact

the same time," Ebrahim notes. "Delivering emergency relief and basic services in sanitation, water, and housing is easier to measure than impacts on public policy or on good governance, freedoms, and rights. Societal transformations—such as improving View Details
Keywords: by Julia Hanna
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

Business School) How to Make Furloughs More Humane (Harvard Business Review) Coaching Your Team Through Uncertain Times (Harvard Business Review) Read COVID-19 coverage from Working Knowledge If risk of contagion persists substantially... View Details
Keywords: by Hong Luo and Alberto Galasso
  • December 2003 (Revised August 2006)
  • Case

Malden Mills (A)

By: Nitin Nohria, Thomas R. Piper and Bridget Gurtler
CEO Aaron Feuerstein of Malden Mills decided to pay idled workers after a massive fire at his mill in 1995. Focuses on the decisions made post-fire and the rebuilding process and eventual bankruptcy of the company. Also outlines creditors' struggle to decide whether to... View Details
Keywords: Wages; Situation or Environment; Ethics; Financing and Loans; Resignation and Termination; Employees; Insolvency and Bankruptcy; Manufacturing Industry; Massachusetts
Related
  • 17 Jan 2019
  • Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

first-hand what it’s like to work on a startup, which should help them assess career fit.  How to Talk Gooder in Business and Life  This SIP focuses on a pervasive, unavoidable, and profoundly important part of the human experience:... View Details
  • October 13, 2021
  • Editorial

How Companies Can Improve Employee Engagement Right Now

By: Daniel Stein, Nick Hobson, Jon M. Jachimowicz and Ashley Whillans
A year and a half into the pandemic, employees’ mental “surge capacity” is likely diminished. Managers must take proactive steps to increase employee engagement, or risk losing their workforce. Engaged employees perform better, experience less burnout, and stay in... View Details
Keywords: Employee Retention; Employee Engagement; Employee Relationship Management; Work-Life Balance
Related
  • 15 Dec 2003
  • Research & Ideas

The New Global Business Manager

company like India's Infosys illustrates both trends. Another big change is that companies are finally recognizing that being global is not just about entering incremental overseas markets. It is also about accessing scarce resources. And the scarcest of all resources... View Details
Keywords: by Cynthia Churchwell
  • 22 Aug 2022
  • Research & Ideas

Can Amazon Remake Health Care?

things earlier, we would be spending less on most of their conditions. That’s certainly possible, but we’ve never figured out how to deliver this aspiration in a systematic manner. The aspiration might even be possible—like putting a View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Health
  • January – February 2008
  • Article

Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
Related
  • 30 Oct 2019
  • Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

stages of grief, they’re ready to reflect on what went wrong, how they contributed to the outcome, and whether they want to pursue another entrepreneurial venture. “When things go wrong, it’s human nature to blame others—say, investors... View Details
Keywords: by Danielle Kost
  • 2007
  • Book

The CEO Within: Why Inside Outsiders Are the Key to Succession Planning

By: Joseph L. Bower
With rising CEO turnover, companies are increasingly looking outside for qualified candidates. Sure, externally recruited CEOs bring fresh perspectives and connections. But they lack the in-depth knowledge of the company's culture and history that they need to succeed.... View Details
Keywords: Recruitment; Knowledge Use and Leverage; Leadership Development; Management Succession
Related
  • September 2015 (Revised September 2020)
  • Case

Gap Inc.: Refashioning Performance Management

By: Joshua Margolis, Paul McKinnon and Michael Norris
In 2014, clothing retailer Gap Inc. rolled out a new performance management process for headquarters staff that did away with a traditional rating and ranking system. The new process involved informal monthly meetings between managers and their reports, and it more... View Details
Keywords: Performance Management; Retail; HR; Motivation and Incentives; Performance; Management; Human Resources; Performance Evaluation; Apparel and Accessories Industry; Retail Industry
Related
  • Web

Title IX & Gender Equity | About

496-0871 Cash House 307 Title IX Resource Coordinator for Faculty Cara Sterling (Managing Director, Administrative and Educational Affairs) csterling@hbs.edu (617) 495-6126 Morgan Hall 114A Title IX Resource Coordinator for Staff Sally Robinson (Director, View Details
  • 04 Oct 2022
  • What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

large crowds. Have the changes in the underlying behaviors affecting many industries become so ingrained in employees, consumers, and everyday life that they will not revert to what they were before? The evidence is mixed. One can argue that the basics of View Details
Keywords: by James Heskett
  • October 2019 (Revised August 2022)
  • Case

Nehemiah Mfg. Co.: Providing a Second Chance

By: Michael Chu, Brian Trelstad and John Masko
In 2009, Dan Meyer and Richard Palmer, two veterans of the fast-moving consumer goods (FMCG) industry, founded Nehemiah Manufacturing to build FMCG brands while providing jobs to Cincinnati, Ohio’s beleaguered urban core. Two years later, the pair made their first... View Details
Keywords: Fast Moving Consumer Goods; Social Entrepreneurship; Retention; Selection and Staffing; Employment; Human Capital; Growth Management; Brands and Branding; Social Marketing; Mission and Purpose; Prejudice and Bias; City; Urban Scope; Consumer Products Industry; Manufacturing Industry; Ohio; United States
Related
  • 01 Jun 2001
  • News

Alejandro Ramirez: A Very Good Time for Mexico

In 1996, Alejandro Ramirez (MBA 2001) was poised to accept one of two coveted spots in the U.N. Junior Professional Officer Program. For Ramirez, who had spent the previous fifteen months conducting research on economic and human... View Details
Keywords: Julia Hanna; World Bank; United Nations; Administration of Economic Programs; Government
  • October 2015 (Revised February 2020)
  • Teaching Note

Trouble at Tessei

By: Ethan Bernstein and Ryan Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
Related
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

With more people working remotely right now, many of us have experienced a videoconference interrupted by barking dogs or hungry kids demanding snacks, punctuated, perhaps, by cabinet doors slamming and ice makers grinding in the background. We all understand, of... View Details
Keywords: by Dina Gerdeman
  • 19 Oct 2021
  • Research & Ideas

Fed Up Workers and Supply Woes: What's Next for Dollar Stores?

Retailers should be ecstatic. Last year was dismal amid the pandemic, with plunging revenue and record bankruptcies. But this year things have turned around. For instance, retail sales in April through June were up 28.2 percent from the corresponding period in 2020,... View Details
Keywords: by Christine Pazzanese, Harvard Gazette; Retail