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      • summer 1972
      • Article

      Further Thoughts on Patient Incentives

      By: Robert S. Kaplan and Lester Lave
      Keywords: Health; Motivation and Incentives
      Citation
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      Kaplan, Robert S., and Lester Lave. "Further Thoughts on Patient Incentives." Health Services Research 7 (summer 1972): 148–150. (see first article, "Patient Incentives and Hospital Insurance," Health Services Research (winter 1971): 288-300.)
      • July 1972 (Revised November 1980)
      • Case

      Richardson Center for the Blind

      By: Benson P. Shapiro
      Keywords: Nonprofit Organizations; Health Care and Treatment; Social Enterprise; Health Industry
      Citation
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      Shapiro, Benson P. "Richardson Center for the Blind." Harvard Business School Case 573-004, July 1972. (Revised November 1980.)
      • Article

      The Efficacy of a Comprehensive Health Project: An Empirical Analysis

      By: Robert S. Kaplan, Lester Lave and Samuel Leinhardt
      Keywords: Health; Theory; Outcome or Result
      Citation
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      Kaplan, Robert S., Lester Lave, and Samuel Leinhardt. "The Efficacy of a Comprehensive Health Project: An Empirical Analysis." American Journal of Public Health 62, no. 7 (July 1972): 924–930.
      • winter 1971
      • Article

      Patient Incentives and Hospital Insurance

      By: Robert S. Kaplan and Lester Lave
      Keywords: Health; Insurance; Motivation and Incentives; Health Industry
      Citation
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      Related
      Kaplan, Robert S., and Lester Lave. "Patient Incentives and Hospital Insurance." Health Services Research 6 (winter 1971): 288–300. (see also "Further Thoughts on Patient Incentives," Health Services Research (summer 1972): 148-150.)
      • July 3, 2025
      • Article

      A New Framework for Reducing Healthcare Disparities

      By: Susanna Gallani, Mary L. Witkowski, Lidia M. V. R. Moura and Katie Sonnefeldt
      Despite decades of initiatives to address healthcare inequities in the U.S., disparities across race, gender, geography, and income remain stubbornly persistent. This article introduces the Strategic Fingerprint Framework for Health Equity, a practical, principle-based... View Details
      Keywords: Health Industry
      Citation
      Related
      Gallani, Susanna, Mary L. Witkowski, Lidia M. V. R. Moura, and Katie Sonnefeldt. "A New Framework for Reducing Healthcare Disparities." Harvard Business Review Digital Articles (July 3, 2025).
      • Forthcoming
      • Article

      Achieving Epilepsy Care for All: Ecosystem-Based Transformation

      By: Susanna Gallani, Bernice Martin Lee and Lidia M. V. R. Moura
      Epilepsy exemplifies many of the systemic challenges of modern health care— fragmented care delivery, inequitable access, financial strain, and so on. The current “system of systems” (SoS) structure of U.S. health care fosters siloed operations among its member systems... View Details
      Keywords: Healthcare Delivery; Epilepsy; Seizures; Health Care and Treatment; Health Disorders; Equality and Inequality; Framework; Service Delivery
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      Gallani, Susanna, Bernice Martin Lee, and Lidia M. V. R. Moura. "Achieving Epilepsy Care for All: Ecosystem-Based Transformation." Epilepsia (forthcoming). (Pre-published online April 4, 2025.)
      • Research Summary

      Adoption of Machine Learning Models in Real World Decision Making

      By: Himabindu Lakkaraju
      The goal of this research is to assess the impact of deploying machine learning models in real world decision making in domains such as health care. View Details
      • 2016
      • Teaching Note

      Advanced Leadership Pathways: Tom Santel and a Community Based Approach to Early Childhood Health

      By: Rosabeth M. Kanter and Ai-Ling Jamila Malone
      Citation
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      Kanter, Rosabeth M., and Ai-Ling Jamila Malone. "Advanced Leadership Pathways: Tom Santel and a Community Based Approach to Early Childhood Health." Harvard Business School Teaching Note 316-063, 2016. (Advanced Leadership Initiative.)
      • Research Summary

      AIDS in Africa: Life, Death and Property Rights

      By: Debora L. Spar
      In the final years of the twentieth century, the world was hit by a plague of epidemic proportions--the plague of AIDS, a life-threatening disease that remained stubbornly immune to any cure or vaccine. In the developed nations of the West, AIDS was slowly brought... View Details
      • Research Summary

      Behavioral Hazard and Public Policy

      By: Joshua R. Schwartzstein

      It is well recognized that people overuse low-value medical care due to moral hazard—because copays are lower than costs. Now Professor Schwartzstein has introduced the concept of “behavioral hazard” to explain the opposite: people underuse high-value care because... View Details

      • Research Summary

      Building a Corporate Culture of Health

      By: Robert S. Huckman
      This stream of Professor Huckman's work involves developing and implementing a survey of U.S. corporations regarding their commitments to developing a “culture of health” aimed at improving well-being for employees, consumers, communities, and the environment. This... View Details
      • Teaching Interest

      Business Opportunties in Climate Adaptation

      By: John D. Macomber

      This is a Short Intensive Program or SIP at Harvard Business School.  It’s an optional student offering prior to the formal start of the Spring semester the following week.  SIPs tend to cover new material on current topics, to be less formal than the HBS Case Study... View Details

      Keywords: Resilience; Climate Risk; Climate Impact; Fire Protection; Insurance Risk Exposure; Hedge Fund; Public Health; Public Health Measures; Climate Change; Adaptation; Infrastructure; Real Estate Industry; Transportation Industry; Insurance Industry; United States; Africa; Latin America
      • Forthcoming
      • Article

      Confronting the Limits of Symbolic Actions: How Entrepreneurs Narrow the Presentation-Performance Gap

      By: Rebecca Karp and Siobhan O'Mahony
      Entrepreneurs often skillfully leverage symbolic actions to manage impressions and gain acceptance for their innovations. Impression management can generate interest, but also heighten expectations beyond an innovation’s capabilities, creating a gap between... View Details
      Keywords: Digital Innovation; Integration Strategy; Impression Management; Innovation Strategy; Entrepreneurship; Health Industry; Health Industry
      Citation
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      Karp, Rebecca, and Siobhan O'Mahony. "Confronting the Limits of Symbolic Actions: How Entrepreneurs Narrow the Presentation-Performance Gap." Organization Science (forthcoming). (Pre-published online April 15, 2025.)
      • Research Summary

      Consumer-Driven Health Care

      By: Regina E. Herzlinger
      Since 1999, Professor Herzlinger's work in this area has provided the major impetus for the transformation of the health care sector: first in new consumer-driven insurance products sold by established insurers such as Aetna, United and CIGNA, as well as... View Details
      • Research Summary

      Consumerism and the Distributed Delivery of Health Care

      By: Robert S. Huckman
      This stream of Professor Huckman's work examines the growing tendency for health care to be delivered in a more distributed manner. Examples of this phenomenon include health IT, teleradiology, medical travel, remote monitoring of chronic medical conditions, and retail... View Details
      • Research Summary

      Consumers, Corporations and Public Health

      By: John A. Quelch
      Professor Quelch is developing a series of case studies on the role and responsibilities of corporations in solving public health problems, both in the United States and worldwide. View Details
      • Research Summary

      Cost Management and Management Control Systems in Hospitals

      By: V.G. Narayanan

       Hospitals tend not to have very good cost accounting and control systems. More broadly,  there is enormous opportunity for managing costs and aligning incentives in the health care industry. I am studying how cost accounting methods can be used to... View Details

      • Research Summary

      Cost Management Systems

      By: Robert S. Kaplan
      Robert S. Kaplan continues to explore the design and use of activity-based cost management systems for manufacturing and service companies. His most recent work, done collaboratively with Professor Michael E. Porter, applies time-driven activity-based costing (TDABC)... View Details
      • Research Summary

      Current Research

      By: Leslie K. John

      Professor John is a behavioral scientist who uses both laboratory and field experiments to investigate questions that are at the intersection of marketing, organizational behavior, and public policy.

      Professor John’s work has been published in leading... View Details

      • Research Summary

      Customer Management in Business-to-Business Markets

      By: Das Narayandas

      Das Narayandas is engaged in ongoing research on vendor firms' management of long-term customer relationships. The initial phase of his research involved identifying vendors that stood to benefit from long-term relationships with select sets of customers and... View Details

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