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  • 2009
  • Working Paper

Authority versus Persuasion

By: Eric J. Van den Steen
This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
Related
  • 22 Mar 2021
  • Blog Post

How Do We Sustain Organization Diversity?

Recently, the venerable organization Coca-Cola publicly announced that a project to hire more Black employees that stemmed from the settlement of a 2000 discrimination lawsuit had failed to achieve its objectives. Along with many others,... View Details
Keywords: All Industries
  • 07 Jan 2015
  • What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

among employees as well as a greater burden on managers sorting out complaints about pay. Should all pay information be shared in an organization? What do you think the effect would be on such things as... View Details
Keywords: by James Heskett
  • 22 Jan 2018
  • Sharpening Your Skills

Why You Are Unhappy at Work

Blues A shockingly low 25 percent of employees feel connection to their company's mission. Bill George discusses fixes to rebuild purpose in their work. How Small Wins Unleash Creativity The most powerful tool View Details
Keywords: by Sean Silverthorne
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

excerpt, Thomas describes the key factors that made the initiative a success. Any major corporate change will succeed only if a few key factors are in place: strong support from company leaders, an employee base that is fully engaged with... View Details
Keywords: by David A. Thomas
  • November 1993
  • Case

Thurgood Marshall High School

By: John J. Gabarro
Presents the problem facing a newly appointed high-school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict... View Details
Keywords: Problems and Challenges; Conflict and Resolution; Employee Relationship Management; Secondary Education; Groups and Teams; Education Industry
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  • 17 Nov 2011
  • Sharpening Your Skills

Sharpening Your Skills: Organizational Design

the tools they create. How Can Managers Get The Best Thinking Out Of Support Staff? Managing the Support Staff Identity Crisis Employees not connected directly to profit and... View Details
Keywords: Re: Ranjay Gulati & Raffaella Sadun
  • 25 Apr 2014
  • News

Fostering a synergy at work that benefits associates as well as customers

Ganesh Natarajan (AMP 169, 2005), CEO of Zensar Technologies, is cultivating a collaborative management philosophy and innovative HR policies to ensure its 7,000 associates help customers achieve their business needs. At the core of the... View Details
  • 01 Sep 2011
  • News

Faculty Books

The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work by Teresa Amabile and Steven Kramer (Harvard Business Review Press) The best managers build a group of employees who... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • Fall 2023
  • Article

Identify Critical Roles to Improve Performance

By: Boris Groysberg, Eric Lin, Abhijit Naik and Sascha L Schmidt
Putting strategy into play requires knowing your organization’s crucial roles and making sure your best talent occupies them. View Details
Keywords: Talent and Talent Management; Employees; Organizational Structure
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  • Web

Labor Practices | Baker Library | Bloomberg Center | Harvard Business School

without a lost time accident.” Another image documenting employees’ rights to file complaints captured management and union representatives together at a grievance committee meeting. Pictures of baseball games and other leisure activities... View Details
  • February 2004
  • Case

New HP, The: The Clean Room and Beyond

By: Leslie A. Perlow and Elizabeth Kind
When the $19 billion merger of Silicon Valley legend Hewlett-Packard and Houston-based PC giant Compaq Computer Corp. legally closed on May 3, 2002, both companies had already devoted an immense amount of time preparing for the challenges that lay ahead. Chief among... View Details
Keywords: Horizontal Integration; Management Teams; Management Style; Problems and Challenges; Employees; Organizational Culture; Computer Industry; San Francisco
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  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

employees will actually listen to tough messages, question old assumptions, and consider new ways of working. This means taking a series of deliberate but subtle steps to recast employees' prevailing views and create a new context for... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 03 Mar 2014
  • Blog Post

Align Your Social Media and Recruiting Strategies

critical to the success of your efforts. Create an editorial calendar and content strategy based on your goals and enable those managing your social media accounts to follow it with flexibility. Ensure that you are empowering View Details
  • 01 Sep 2011
  • News

Alumni Book Briefs

loyalty) into a full-fledged management system that results in extraordinary financial and competitive results. They define the fundamental concept of Net Promoter; explain its connection to a company’s growth and sustained success;... View Details
Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services
  • August 1999 (Revised October 2000)
  • Case

Millennium Media, Inc. and John Voorenberg

By: David A. Thomas
Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details
Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition
Related
  • 25 Apr 2012
  • What Do You Think?

How Will the “Age of Big Data” Affect Management?

data?'" That's Paul Nicholas' reaction after reading most of the responses to this month's column. It's not a bad "sense of the meeting," in which many contributors offered suggestions to managers wishing to get the most out of so-called... View Details
Keywords: Re: James L. Heskett
  • 22 Feb 2010
  • Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

plans for resolution have been Toyota's substitute for crisis response. As accounts pour in about declining quality, the company parades out relatively unknown mid-level managers to quell the firestorm. It won't work. "You live by... View Details
Keywords: by William George; Auto
  • 05 Nov 2010
  • Research & Ideas

The Work-Around Culture: Unintended Consequences of Organizational Heroes

"Work-around cultures" are pervasive in health care. Employees tend to work around obstacles, often feeling like a hero in the process, without solving the underlying problems. The reasons for these cultures are manifold, but... View Details
Keywords: by Anita Tucker; Health
  • 25 Feb 2020
  • Research & Ideas

For Migrant Workers, Homesickness Can Reduce Productivity

Freedom to use vacation time to attend celebrations with family and friends helps improve performance for employees who work far away from their hometowns, new research by Prithwiraj Choudhury suggests. When View Details
Keywords: by Kristen Senz