United States Digital Service - Publications - Faculty & Research

August 17, 2016
Article

How a Cancer Center Rapidly Developed Patient-Centered Outcome Measures

By: Kevin P. Shah, Tracy E. Spinks and Thomas W. Feeley

In 2014, The University of Texas MD Anderson Cancer Center created a streamlined process for developing measure sets for patient-centered outcomes, including provider-generated and patient-reported outcomes, at an accelerated pace. These comprehensive sets are... View Details

Keywords: Information Technology; Measurement and Metrics; Quality; Service Delivery; Health Care and Treatment; Health Industry; Texas

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05 Dec 2006
First Look

First Look: December 5, 2006

Science Foundation. The developed platform offers an unprecedented view of the R&D-to-patenting innovation process and a close analysis of the strengths and limitations of the Industry R&D Survey. The files are linked through a name-matching algorithm... View Details

Keywords: Sean Silverthorne

September–October 2022
Article

Should Your Company Sell on Amazon?: Reach Comes at a Price

By: Ayelet Israeli, Leonard A. Schlesinger, Matt Higgins and Sabir Semerkant

Selling on Amazon allows brands to reach millions of consumers—but that exposure comes with costs. They include smaller margins, more competition, the risk of commoditization, and less knowledge about customers. In this article, the authors present a scorecard to... View Details

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February 2019
Case

Halliday's OASIS

By: Scott Duke Kominers and Nicole Tempest Keller

Wade Watts has won control of the OASIS – a futuristic, immersive virtual reality game world. He must decide on rules, rights, and marketplace design, balancing the founding principles of the OASIS with the platform’s potentially negative externalities. View Details

Keywords: Managing Markets; Corporate Responsibility; Virtual Reality; Digital Platforms; Management; Corporate Social Responsibility and Impact; Social Media; United States

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31 Jul 2007
First Look

First Look: July 31, 2007

Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707019 The History of Credit Agencies in the United States Harvard Business School Note 307-057 Provides a brief background... View Details

Keywords: Martha Lagace

25 Aug 2022
News

The Exchange: The Road Ahead for Crypto

feature, because the institutions around currency and banking are not nearly as strong as they are in the United States or elsewhere. I think we’re likely to see a lot of crypto technologies stick around. We... View Details

Keywords: Jen McFarland Flint; Securities, Commodities, and Other Financial Investments; Finance

June 2018
Supplement

Valuing Snap After the IPO Quiet Period (B)

By: Marco Di Maggio and Benjamin C. Esty

Analyzes Snap’s value and analyst recommendations following the events described in the (A) case. View Details

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June 2018 (Revised April 2021)
Case

Valuing Snap After the IPO Quiet Period (A)

By: Marco Di Maggio, Benjamin C. Esty and Gregory Saldutte

Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires in the country. Over the next three weeks, 14 analysts made investment recommendations on Snap: two with buy... View Details

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01 Jun 2025
News

Alumni Achievement Awards 2025

Vittorio Colao (MBA 1990) Vice Chairman of EMEA, General Atlantic; Italian Minister for Innovation, Digital Transition, and Space, 2021–2022 Sticking point: “After college, my military service was with... View Details

Keywords: leadership; Alumni Achievement Awards

February 1999 (Revised November 1999)
Case

HealthPartners

By: Richard M.J. Bohmer and Nancy Dean Beaulieu

Presents the efforts by HealthPartners to create competition among health care providers in Minnesota on the basis of both quality and price. Also provides some insight into the strategies for changing physician behavior. View Details

Keywords: Health Care and Treatment; Service Delivery; Behavior; Competition; Health Industry; Minnesota

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13 Mar 2018
First Look

March 13, 2018

West: Origins, Evolution and Resilience The United States in Contemporary Perspectives: Evolving Forms, Strategy, and Performance By: Collis, David J., Bharat Anand, and J. Yo-Jud Cheng Abstract—In spite of... View Details

Keywords: Sean Silverthorne

15 Oct 2020
Other Presentation

Pandemic Caused 'A Lot of Consumer-Driven Innovation': Harvard's Herzlinger

By: Regina E. Herzlinger

The "Godmother of consumer-driven health care" Regina Herzlinger of Harvard Business School and Bloomberg's Vonnie Quinn discuss how the pandemic is a wake-up call for how U.S. health care is incentivized, and what can be done to improve the delivery of American... View Details

Keywords: COVID-19; Health Care Industry; Health Pandemics; Health Care and Treatment; Service Delivery; Demand and Consumers; Health Industry; United States

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01 Jun 2003
News

Student Conferences, at a Glance

Fitzhugh Conference Redefining Wealth: Claim It, Grow It, Sustain It January 31–February 2, 2003 Sponsor: HBS African-American Student Union Keynote speaker: Benaree Pratt Wiley (MBA 1972), president & CEO, The Partnership, Inc. Bert King Award for View Details

Keywords: Educational Services; Educational Services

Web

1.11 Leaves of Absence | MBA

making payments, he/she is encouraged to contact the loan servicer right away. Deferment or forbearance options may be available. Leaves Due to Voluntary or Involuntary Military Service for View Details

05 Aug 2008
First Look

First Look: August 5, 2008

Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study... View Details

Keywords: Martha Lagace

01 Dec 2022
News

Flying High

(debt and equity) to $104.5 million. “We’ve demonstrated substantial success both in the United States and Europe,” observes Pelet. “Now we need to double down and expand further in those markets.” As Aero... View Details

Keywords: April White; aviation; airlines; entrepreneurship; leadership; innovation; Air Transportation; Transportation

01 Jun 2017
News

Ask the Expert: On the Fly

replacement aircraft for a lot of existing international routes. But their longer range will allow airlines to offer service on some routes that are not served on a nonstop basis today. The markets from the View Details

Keywords: Julia Hanna

02 Aug 2024
HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

focused on his mission to reduce waste—and eight years later, his risk has paid off. The Flashfood app is now being tapped by customers in more than 2,000 supermarkets in the United States and Canada. What’s... View Details

Keywords: by Lane Lambert; Technology; Information Technology

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing