Publications

June 1977 (Revised September 1992)
Case

Sorenson Research Co. (Abridged)

By: Steven C. Wheelwright

Presents the issues facing a high volume, high margin (but lightweight) medical products business. The company is trying to improve its inventory control to reduce inventory investment and improve service. The present multi-site inventory system is described and major... View Details

Keywords: Business Earnings; Investment; Volume; Service Delivery; Supply Chain; Performance Improvement; Medical Devices and Supplies Industry

18 May 2011
News

U.S. Manufacturing Comeback?

going to scale back in the U.S. to keep their options open by continuing to operate a plant in America,” he noted. But the damage done by offshoring high-tech manufacturing may be irreversible, he warned.... View Details

Keywords: Roger Thompson; Manufacturing

01 Jun 2008
News

A Binary Formula

530,000-square-foot Allston Science Complex — four multistory buildings, due for completion in 2011 — the centerpiece of the initial phase of Harvard’s 300-acre development on the Boston side of the Charles River. Both in the scale and... View Details

Keywords: Garry Emmons; science; research; Educational Services; Educational Services; Educational Services

01 Sep 2006
News

Notebook

if you walk into Best Buy and purchase a cell phone, we run your credit score and activate the account so you can walk out with a phone that’s ready to use. We tie together the retailers that sell digital services with the providers of... View Details

Keywords: Margie Kelley; Educational Services; Educational Services; Educational Services; Educational Services

20 Feb 2013
News

Thanking Veterans Online

to thank members for their service. Hall is the company's CEO, and Thompson the COO. In the first year of operations, thousands of veterans and active-duty military registered with TroopSwap but fewer than 5 percent of them verified their military status to begin... View Details

Keywords: veterans; identity; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services

06 Sep 2024
Blog Post

Harvard Business School Announces 2024 Goldsmith Fellows

Isaac Goldstein. Isaac has focused his career on K-12 and higher education. He first worked at EY-Parthenon, partnering with school districts, universities, and edtech investors, to address learning loss and operating deficits. He then... View Details

Web

R.G. Dun & Company Credit Report Volumes | Baker Library

the first successful commercial reporting agency in the United States and a pioneer in the industry of credit reporting, an important tool in the development of American commerce. Unique in its scale and the breadth of information it... View Details

20 Jun 2020
News

The Harvard Professor Who Offers Leadership Lessons to Corporate America

October 2008
Case

Tegan c.c.c.

Examines a struggling IT outsourcing project from the perspective of the customer--Tegan. It should be used in conjunction with Hrad Technika (9-609-039), which illustrates the supplier's point of view. When Tegan, a Welsh toy distributor, outsources the development of... View Details

Keywords: Job Cuts and Outsourcing; Information Technology; Service Operations; Business Processes; Information Technology Industry; Wales; Czech Republic

Residence Inn, and Ritz-Carlton. Other operations include Vacation Club International, Marriott Senior Living Services and Marriott Distribution Services (a food View Details

Keywords: Restaurants & Lodging

01 Jun 2022
News

'Rooted' In Innovation

early-stage challenges with an eye toward scaling operations after graduation. “The cases in Globalization and Emerging Markets were about business realities I’ve been living every day,” he notes. “Finance... View Details

Keywords: Deborah Blagg

01 Jun 1999
News

Ian Walsh

helicopter. He was on the firing line in Marine operations in Somalia and Haiti, but it was in Eastern Europe that he was put to his greatest test. At 4:30 a.m. on June 8, 1995, Walsh, by then a captain, was the lead pilot as four... View Details

Keywords: James E. Aisner

June 2022
Case

Zalando: Becoming the Starting Point for Fashion

By: Antonio Moreno, Leela Nageswaran, Emilie Billaud and Federica Gabrieli

Born in 2008 as a small startup selling flip flops, by mid-2021 Zalando had turned into an online fashion company with an assortment of more than 4,500 international brands, 45 million active customers, and a presence in 23 European markets. An essential component in... View Details

Keywords: Transition; Customer Value and Value Chain; Digital Platforms; Distribution; Order Taking and Fulfillment; Infrastructure; Logistics; Service Operations; Strategy; Business Strategy; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Europe

01 Jun 2003
News

HBS Releases First-Ever Financial Report

How does HBS manage its business? For alumni interested in the financial operations of the School, HBS has published its first-ever financial report. The 42-page document provides an overview of how the School manages its resources as... View Details

Keywords: Educational Services; Educational Services

29 May 2009
News

Last Look - June 2009

A Tupperware party at HBS? So say MBA 1992 classmates Olaf Krohg (Section E) and Jamie Millar (B). Krohg writes, “I believe this was a Tupperware party conducted in Professor Len Schlesinger’s Service Management class for the Class of... View Details

Keywords: Keith Larson; Educational Services; Educational Services

January 2007 (Revised December 2007)
Case

Digital China Holdings Limited: Managing the Transition from a Product-oriented to a Service-oriented Company

By: F. Warren McFarlan, Guoqing Chen, Kai Reimers and Xunhua Guo

Digital China is the largest Chinese independent systems integrator (IBM and HP are larger). Describes their history and their current strategy and invites the student to advise them as to how they should continue to grow in the future. This is the closest China... View Details

Keywords: History; Information Technology; Service Operations; Growth and Development Strategy; Technology Industry; China