Quality And Quantity - Publications - Faculty & Research

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

business and the company's strategy. In a service business like Tesco's, the health of the brand depends heavily on the quality of the millions of daily transactions between shoppers View Details

Keywords: by John Quelch

18 May 2010
First Look

First Look: May 18

workers' quality becomes known only in the late part of the market. However, in equilibrium, matching can occur (inefficiently) early only when there is comparable demand and supply: a surplus of applicants,... View Details

Keywords: Martha Lagace

08 Sep 2003
Research & Ideas

A Bold Proposal for Investment Reform

availability of high quality information on corporate performance is critical to the effective functioning of the exchanges and maintaining their reputations for listing reliable securities. In this e-mail... View Details

Keywords: by Ann Cullen; Financial Services

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction... View Details

Keywords: by Martha Lagace; Service; Financial Services

23 Mar 2016
Research & Ideas

Researchers Prove C-Suite Gender Gap—but Can’t Explain It

she takes off to raise children, or the quality of her network connections. Career paths are different for men and women in Sweden and elsewhere. ©iStockPhoto/Delpixart “Our... View Details

Keywords: by Carmen Nobel

06 Oct 2020
Blog Post

2+2 Where Are They Now Spotlight: Curtis Wu (MBA 2018)

Professor Paula Price said it best: build your towering strengths. HBS attracts some of the most driven, intelligent, and capable people in the world. Being in that environment made me question the qualities... View Details

11 Sep 2018
Blog Post

Care for the Elderly: Process is More Important Than the Destination

service engagement, curation and advisory platform, back in China. We have learned first-hand that this is still a forming and fragmented market where customers have need but not yet demand. There is a lack... View Details

Keywords: Health Care

29 Mar 2010
Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

backroom stock for sale items missing from shelves, or even to scale and price produce items or grind A&P's bean coffees. Cleanliness and courtesy standards, freshness and... View Details

Keywords: by Martha Lagace; Auto; Retail; Technology

01 Sep 2013
News

The New Tech Meccas

government and no tradition of tech innovation that we ever hear about," says Schroeder. "But to be surrounded by such a large quantity of young people—many of them women—who were unbelievably head-down,... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

10 Jul 2000
Research & Ideas

The State of the Markets

scrutiny from various directions. "We foresee a world in which investors evaluate firms and exchanges in real time on their quality of execution. And as U.S. markets... View Details

Keywords: by James E. Aisner

06 Dec 2011
First Look

First Look: Dec. 6

corporate environmental performance data and analysis to institutional investors and corporate managers but after operating for a decade had yet to achieve profitability. Trucost was struggling to... View Details

Keywords: Sean Silverthorne

16 Jul 2013
First Look

First Look: July 16

both the exchange and the acceptance of ideas-people really hear your message and become open to it. Cultivating warmth and trust also boosts the View Details

Keywords: Anna Secino

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

under intense operational pressure is nearly impossible. In addition, the heavy burden of compliance with government regulations and internal corporate requirements is taking a toll on people, limiting their creativity, View Details

Keywords: by Bill George

05 Apr 2004
What Do You Think?

Should We Brace Ourselves for Another Era of M&A Value Destruction?

approach an acquisition like a conquering hoard, focusing on the numbers while remaining insensitive to the qualities and needs of the human resources being acquired. Carey and... View Details

Keywords: by James Heskett

25 Feb 2016
Blog Post

Alumni: Where Are They Now? Featuring: Maria (Brewer) Palma...

graduation, was actually founded by an HBS alumni a few years ahead of me who came in and presented in one of my second year classes. Another way the MBA was impactful to my career was the true quality of... View Details

Keywords: Entrepreneurship

25 Oct 2016
First Look

October 25, 2016

the choice between specific and generic disclosures of IP—and the optimal response by SSOs, including the royalty rate setting. We show that firms with a stronger downstream presence are more likely to opt for a generic disclosure, as are... View Details

Keywords: Sean Silverthorne

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

health care has led her to study nurses, who, as direct care providers, are at the center of the web of supply chains of equipment, supplies, medications, and even physicians. Singer received a grant from the Agency for Healthcare... View Details

Keywords: by Paul Guttry

28 Sep 2009
Research & Ideas

Improving Accountability at the World Bank

Inspection Panel for purposes of evaluation and redress. Taken as a whole, however, these successes have been decidedly limited. In particular, persistent problems in the timing, scope, content, and View Details

Keywords: by Alnoor Ebrahim

22 Jul 2002
Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

outcomes. Instead, in most lines of business—with the exception of a few commodities in which international trade had developed—firms had an incentive to remain small and to employ as little fixed capital as possible. It was in this era... View Details

Keywords: by Pankaj Ghemawat

03 Jul 2012
Research & Ideas

HBS Faculty on Supreme Court Health Care Ruling

hospitals. For example, the law formalized the growing recognition that providers must work together to manage both the cost and quality of care rather than continue to battle with each other for payments... View Details

Keywords: Re: Multiple Faculty; Health

Publications