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  • All HBS Web  (5,780)
    • People  (29)
    • News  (1,635)
    • Research  (2,656)
    • Events  (8)
    • Multimedia  (6)
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  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

customer loyalty management initiatives? What directions should customer loyalty management take in the future? Is it really worth the money invested in it? What do you think? Original Article How many times have you heard that it costs... View Details
Keywords: by James Heskett
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

reacting to similar challenges. As trendy financial dot-coms with huge technology and advertising budgets emerge offering everyone an equal—and inexpensive—chance to trade stock, apply for a loan, buy... View Details
Keywords: by Susan Young
  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

Chuang, CEO of Aquent, an employment services company headquartered in Boston. In roughly half of the new initiatives Aquent has invested in over the last few years, Chuang estimates, "we have gotten... View Details
Keywords: by Melissa Raffoni
  • 08 Jan 2018
  • Research & Ideas

The Startling Percentage of Financial Advisors with Misconduct Records

wedding march with the tagline: “You wouldn’t hire an organist without hearing them first, so why would you invest without checking BrokerCheck?” Since the working paper appeared in 2016, some firms... View Details
Keywords: by Michael Blanding; Financial Services
  • 20 Aug 2024
  • Book

Why Competing With Tech Giants Requires Finding Your Own Edge

organization that provides essential services, technology, or connections used by a large number of other participants. Orchestrating an ecosystem as the hub can be a significant undertaking. It often... View Details
Keywords: by Feng Zhu; Technology; Information Technology
  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

branches as well as the internet, but not through employees managing from home. Mat Ishbia, president and CEO of UWM Holdings, shares the sentiment. As he puts it in the same... View Details
Keywords: by James Heskett
  • 10 May 2004
  • Research & Ideas

Rethink the Value of Joint Ventures

a joint venture and make sure that you can't buy those services or that knowledge through an arms-length contract that doesn't require sharing ownership. Most of what managers want from joint ventures is likely to be available through... View Details
Keywords: by Cynthia Churchwell
  • 29 Aug 2024
  • Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

multipolarity, the calls are once again rising for greater investment in space. You see that partly in the budgets of the U.S. Space Force, which is now larger than the budget of NASA. You see it when you talk to space startups,... View Details
Keywords: by Kara Baskin; Aerospace
  • 21 Feb 2007
  • Op-Ed

What a U.N. Partnership with Big Business Could Accomplish

As Ban Ki-moon begins his tenure as secretary-general of the United Nations, the world's poor continue to cry out for help and hope. One-sixth of the world's population lives in "deep... View Details
Keywords: by George C. Lodge & Craig Wilson
  • 23 Jan 2019
  • Sharpening Your Skills

Sports: Lessons for Managers

sports as the ultimate metaphor or analogy. A manager lagging in her work is "behind the eight ball" while another who is changing tactics is "calling an audible." If your staff can't do... View Details
Keywords: by Sean Silverthorne; Sports
  • 01 May 2020
  • In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change.  We asked faculty members affiliated with the Business and Environment Initiative at... View Details
Keywords: by Danielle Kost
  • 07 Jun 2019
  • Book

Are You a Digital Manager?

working, and making decisions together if they were to fully embrace the rich diversity of culture, expertise, and experience the team represented. As one manager in a global company put it, “Social media will never replace the dinner... View Details
Keywords: by Martha Lagace
  • 01 Feb 2008
  • What Do You Think?

How Sustainable Is Sustainability in a For-Profit Organization?

thought?) His questions were: "Here's a deeper puzzle: What would a sustainable economic system look like? For starters, how would you define 'success'?" What do you think? Original Article Recent word that Google's leadership has identified sustainability... View Details
Keywords: by Jim Heskett
  • 04 Oct 2007
  • What Do You Think?

Has Managerial Capitalism Peaked?

several suggested that the next era of capitalism, an answer to both managers' and owners' capitalism, may be something we may call entrepreneurial capitalism. Paul Hudnut, who suggested the term, offered a prediction: "Just View Details
Keywords: by Jim Heskett
  • 09 Jun 2003
  • Research & Ideas

The Benefits of “Not Invented Here”

internally focused manner. Innovation today must be managed as an open system, with a far greater external focus. Q: Which companies today are the best examples of open innovation, and why? A: IBM, Intel,... View Details
Keywords: by Sean Silverthorne
  • 15 Dec 2008
  • Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

What happens when giant multinational corporations acquire relatively small companies that enjoy iconic status as socially progressive brands? According to recent research out of Harvard Business School, such marriages can be good for... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage
  • 08 Mar 2012
  • Research & Ideas

Unplugged: What Happened to the Smart Grid?

stalled as a result of several challenges, including federal regulatory issues and the need to bring the various partners together to negotiate technology standards. Also, an overarching question looms: Will... View Details
Keywords: by Dina Gerdeman; Energy; Utilities
  • 28 Jan 2015
  • Research & Ideas

Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections

have not only advertised more on TV and in other media, but also upped the ante on personal selling efforts with an increased number of local field operation offices as a way to reach out to voters. But... View Details
Keywords: by Dina Gerdeman
  • 16 Jun 2014
  • Research & Ideas

The Unfulfilled Promise of Educational Technology

the Public Education Leadership Project (PELP), a joint project of HBS and Harvard Graduate School of Education. He is also founder and CEO of the District Management Council, an organization that works with school districts to improve... View Details
Keywords: by Michael Blanding; Education
  • 02 Jan 2008
  • Research & Ideas

Most Popular Stories 2007

2.0" turned up on the online encyclopedia one day—and was recommended for deletion—McAfee and colleague Karim R. Lakhani knew they had the makings of an insightful case study on collaboration and governance in the digital world.... View Details
Keywords: by Sean Silverthorne
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