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  • All HBS Web  (4,306)
    • People  (11)
    • News  (1,081)
    • Research  (2,526)
    • Events  (13)
    • Multimedia  (35)
  • Faculty Publications  (988)

Show Results For

  • All HBS Web  (4,306)
    • People  (11)
    • News  (1,081)
    • Research  (2,526)
    • Events  (13)
    • Multimedia  (35)
  • Faculty Publications  (988)
← Page 115 of 4,306 Results →
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

coordinating with others, working in teams, or being denied “star” status. These leaders know that the best uses of technology and other support systems create frontline service heroes and heroines. They use it to elevate important... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 05 Aug 2002
  • What Do You Think?

Is Platform Leadership Old Hat or the Wave of the Future?

Summing Up Platform leadership, the process by which base technologies are developed and on which innovations created by many entrepreneurs can be based, may be characteristic of the knowledge economy. But it isn't new, at least to... View Details
Keywords: by James Heskett

    Patrick J. McGovern

    Beginning as a market researcher, McGovern created Computerworld in 1967 as a vehicle to bring together computer manufacturers and their prospective customers. With the rapid success of this publication,... View Details
    Keywords: Publishing & Print Media
    • 23 Sep 2013
    • Research & Ideas

    Status: When and Why It Matters

    matters. "Status effects are estimated much smaller once you account for two factors. First, the market places disproportional value on the pinnacle of quality—the Bugattis of this world, for example. And second, the View Details
    Keywords: by Dina Gerdeman
    • 02 Mar 2015
    • Research & Ideas

    Retail Reaches a Tipping Point—Which Stores Will Survive?

    everything—was reportedly in conversations to buy some of those storefronts—possibly its first real beach-head in the brick-and-mortar world. As harbingers of the future of retail, these events certainly caught the attention of Harvard Business School View Details
    Keywords: by Sean Silverthorne; Retail
    • 01 Dec 2014
    • News

    Taking Tailoring High Tech

    Jamal Motlagh began research for his fashion business at HBS, with male classmates who were beginning to recognize the importance of being well dressed. They were part of a larger trend: According to the NPD Group, the menswear market in... View Details
    Keywords: April White; fashion

      Dee Ward Hock

      In 1970, Hock created a reverse holding company tying together thousands of independent banks to create the Visa Network. His aggressive marketing and sharp negotiation skills... View Details
      Keywords: Finance

        Herbert W. Hoover

        Hoover was instrumental in introducing vacuum cleaners to the market and creating the world’s most famous vacuum cleaners’ trademark. By the mid-20th century, Hoover’s international corporation was operating... View Details
        Keywords: Fabricated Goods
        • 01 Oct 2001
        • Research & Ideas

        Connecting With Nonprofits

        integration begins to take on the appearance of a joint venture, and in some instances the partners have actually created new, jointly governed entities to carry out their collaboration. This stage of collaboration sometimes involves... View Details
        Keywords: by James Austin
        • 01 Jun 1999
        • News

        Myra Hart Named to Professorship

        Hart also serves as faculty director of the Marjorie Alfus/Committee of 200 initiative at HBS that was created to encourage the inclusion of more female protagonists in business cases. She is faculty coordinator of the Entrepreneurship... View Details
        • 09 Aug 2004
        • Research & Ideas

        A Diagnostic for Disruptive Innovation

        disruptive attack. The next place to look for overserved customers is in adjacent markets where competitors might be creating an opening for a disruptive assault by overserving their customers. How should... View Details
        Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring

          Richard M. Rosenberg

          Under Rosenberg’s leadership, BankAmerica has become the second largest bank in the United States. Through a series of major acquisitions and the deployment of skillful marketing programs, Rosenberg has View Details
          Keywords: Finance
          • Web

          Managing International Trade and Investment - Course Catalog

          advantage. We will consider how various organizations of labor markets, financial markets, and regulatory regimes, for example, create opportunities and barriers for multinational firms. Second, we will focus on the more informal domestic... View Details
          • 30 Jul 2008
          • Op-Ed

          Why the U.S. Should Encourage FDI

          relative to local firms. In countries with weak capital markets and burdensome regulatory regimes, multinational firms can use their internal capital and product markets to access global resources while... View Details
          Keywords: by Mihir A. Desai
          • 18 Sep 2000
          • Research & Ideas

          Getting It Done: Improving Nonprofit Performance

          Whereas the for-profit capital markets provide transparent objective criteria for making early- and later-stage investment decisions, balance risks with return, and create a "performance-driving cycle" by... View Details
          Keywords: by James E. Aisner
          • Web

          3 Technologies that Will Change the World - Course Catalog

          of class session): We cover the under revolutionary promise of blockchain technologies to lower the cost of transactions and create new markets and new communities. Companies are issuing their own... View Details
          • 01 Sep 2013
          • News

          The New Rules of E-Commerce

          (Palgrave Macmillan), he has succeeded with a contrarian view about e-commerce. While other online markets focus on the end customer, Rakuten's mission is to support the vendors who sell to those customers. His rewrite of the rules of... View Details
          Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; Information; Miscellaneous Store Retailers; Retail Trade

            William Blackie

            Blackie took Caterpillar Tractor from a small U.S. based factory in Peoria, Illinois to a multinational corporation. Blackie was instrumental in creating new markets for Caterpillar products. He invested... View Details
            Keywords: Construction & Real Estate
            • 06 Apr 2016
            • Research & Ideas

            Should Entrepreneurs Pitch Products or Ideas for Products?

            because the buyer’s rival could take it to market faster.” Therefore, selling the idea at a later stage provides the seller with better protection. There are other reasons, which are not explicit in the model, for which a later-stage sale... View Details
            Keywords: by Carmen Nobel; Motion Pictures & Video; Entertainment & Recreation; Banking
            • 23 Jan 2012
            • Research & Ideas

            Break Your Addiction to Service Heroes

            the company will never confront the serious problems they've created for themselves, the money they're leaving on the table, and the growth opportunities they're missing-to say nothing of the risk of assuming that this very special... View Details
            Keywords: by Deborah Blagg; Service
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