Publications

May 20, 2016
Comment

World Health Organization Lacks Leadership to Combat Pandemics

By: John A. Quelch

When it comes to emergency preparedness for pandemics, the World Health Organization is falling short. It has not provided prompt and clear leadership to the world in combating either the Ebola or Zika viruses. Its leadership has been low energy, its representatives... View Details

Read Now

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

out-satisfy Amazon. The managements of Walmart and Target didn’t just come up with emergency strategies on the spur of the moment. Clearly, their managements had for some time been plotting ways of competing against an organization that... View Details

Keywords: by James Heskett; Retail

02 Jan 2019
What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

US has the will and capability to coordinate and support major cross-industrial efforts to foster and, if necessary, regulate AI.” Today, this is being done in a highly fragmented way in the US by competing commercial organizations, many... View Details

Keywords: by James Heskett; Technology

29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

competencies that have literally changed the rules of the game for their respective industries worldwide. In spite of recent adverse publicity regarding Wal-Mart's personnel practices, all of these organizations have made their places of... View Details

Keywords: by James Heskett; Service

06 Mar 2006
What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

market in an interconnected world served by network-based service providers? Have the services provided by these firms become so valuable to their customers that they could defy the Chinese government and somehow get away with it? Is coordinated action by the... View Details

Keywords: by James Heskett; Technology

04 Jun 2001
Research & Ideas

RealNetworks, CNET, and Judo Strategy

RealNetworks founder Rob Glaser, a veteran of doing battle with much larger Microsoft, has some words of wisdom on competing against a market giant: "If you want to beat Bobby Fischer, don't play chess." Glaser, president and... View Details

Keywords: by Jim Aisner

11 Mar 2001
Research & Ideas

Wired and Black: Focus on Careers

they are looking for people who can get the ideas done." Old economy companies that had given up competing for top-tier MBA students are now returning to recruit on prestigious campuses, Butler added, citing the example of Ford Motor... View Details

Keywords: by Carrie Levine

06 Nov 2006
Research & Ideas

How South Africa Challenges Our Thinking on FDI

still contains many subsistence farmers or folks who are living off of meager agricultural incomes and transfers from the state or their relatives in the big cities. So to compete with all of those site-specific issues would be a... View Details

Keywords: by Martha Lagace

24 Jul 2006
Research & Ideas

How Kayak Users Built a New Industry

industry leaders? How competitive are existing, well-capitalized companies when they compete against user-manufacturers? Although there have been a number of studies on user innovation, little if any work has been done on the... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation

15 Feb 2011
First Look

First Look: Feb. 15

image of masculinity with an unconventional one and then set out to prove the new image—revealing mistakes strategically, for example, or competing in displays of sensitivity. Instead, the goal of proving one's masculine credentials,... View Details

Keywords: Sean Silverthorne

04 Apr 2017
First Look

First Look at New Research, April 4

initially lower profitability but higher growth potential. This sample-selection effect determines the secular trend in U.S. public firms’ cash holdings. A stylized firm industry model allows us to analyze two competing changes to the... View Details

Keywords: Sean Silverthorne

03 Feb 2009
First Look

First Look: February 3, 2009

from a small Nigerian export company into a $5 billion global leader in agricultural commodities with a core competence in Africa. Olam's growth had come by pursuing product and geographic adjacencies, and its "farm gate to factory... View Details

Keywords: Martha Lagace

06 Jun 2005
Research & Ideas

Microsoft vs. Open Source: Who Will Win?

The model suggests that the more forward-looking buyers are, the more advantageous it is to use fear, uncertainty, and doubt (FUD) tactics to drive the competing system out. Consider SCO, a small "vulture" firm that had bought... View Details

Keywords: by Sean Silverthorne; Technology

September 2010
Supplement

Using Regression Analysis to Estimate Time Equations (CW)

By: Francisco de Asis Martinez-Jerez

This note presents a simple way to estimate time equations using regression analysis in Excel. The note quickly outlines regression analysis, then presents a real-life case example from the natural gas industry that students can use to gain experience developing and... View Details

Keywords: History; Management Practices and Processes; Activity Based Costing and Management; Learning; Outcome or Result; Financial Statements; Experience and Expertise; Adoption; Communication Technology; Knowledge Acquisition; Management Skills

June 1995
Teaching Note

Ben & Jerry's Homemade Ice Cream Inc.: Keeping the Mission(s) Alive TN

By: Richard E. Walton

Teaching Note for (9-392-025). View Details

Keywords: Value; Business Ventures; Creativity; Marketing; Business and Shareholder Relations; Policy; Business Growth and Maturation; Organizational Culture; Performance Effectiveness; Competency and Skills; Managerial Roles; Compensation and Benefits; Food and Beverage Industry

January 2025
Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell

In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details

April 2025
Case

Pouring Oil on Troubled Waters: Vickers Oils and Resolving Family Conflict over Generations

By: Lauren Cohen, Octavian Graf Pilati and Sophia Pan

Will Vickers, a seventh-generation (G7) member of the Vickers Family, grappled with a pressing challenge: how to re-integrate family members into the firm to recover lost talent. His father, Peter Vickers, was the lone leader of the Vickers Oils—despite having stepped... View Details

Keywords: Shareholder; Involvement; Family Office; Family Firms; Family Business; Business Growth and Maturation; Experience and Expertise; Retention; Leadership Development; Business or Company Management; Management Succession; Organizational Structure; Family Ownership; Family and Family Relationships; Diversification; Conflict and Resolution; Consumer Products Industry; United Kingdom

October 2019
Case

Engaging the Nationwide Workforce

By: Ethan S. Bernstein, Jessica Gover and Sarah Mehta

Nationwide is “on your side,” but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around “engagement” at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this... View Details