by HBS Staff - Publications - Faculty & Research

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

"Better to be quiet and thought a fool than to talk and be known as one." The social virtues of silence are reinforced by our survival instincts. Many organizations send the message—verbally or nonverbally—that falling into line... View Details

Keywords: by Leslie A. Perlow

12 Feb 2008
Working Paper Summaries

The Small World of Investing: Board Connections and Mutual Fund Returns

Keywords: by Lauren H. Cohen, Andrea Frazzini & Christopher Malloy; Financial Services

29 Apr 2002
Research & Ideas

Star Power! How to Win in Professional Services

corporations, the CEO is selected by a higher authority (the board of directors) acting on behalf of the shareholders, which gives him strong positional power to shape the company's direction, strategically and organizationally. The PSF... View Details

Keywords: by Jay W. Lorsch & Thomas J. Tierney

07 Jun 2004
Research & Ideas

What Drives Supply Chain Behavior?

To err is human, but most research on supply chain management doesn't take psychological, functional, incentive-related, and other biases into account. HBS professors Rogelio Oliva and Noel Watson have devised their latest research to... View Details

Keywords: by Sarah Jane Johnston

19 Sep 2005
Research & Ideas

Rethinking Company Loyalty

both employers and employees to strike a brand-new balance when it comes to loyalty—one that gives organizations the focus and expertise they need to compete and employees the career development opportunities they demand? According to the experts interviewed View Details

Keywords: by Lauren Keller Johnson

08 Jan 2007
Research & Ideas

Who Rises to Power in American Business?

generations. What doors are opening? Which remain closed? The book, written by Harvard Business School's Anthony J. Mayo and Nitin Nohria, and Boston College's Laura G. Singleton, is the second in a trilogy on leadership and leaders from... View Details

Keywords: by Sean Silverthorne

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

John, the charismatic chief marketing officer of Netflix (once described by Buzzfeed as the “coolest” person to ever go onstage at an Apple event). Research shows being true to who you are leads to greater professional performance and... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

10 Jun 2002
Research & Ideas

Reinventing the Industrial Giant

technologies is particularly great" for GM. 77 One way GM is attempting to become more like Dell is by selling cars online. 78 Toward the end of 2000, GM began testing its consumer Web site, GMBuyPower.com, to bring customers online... View Details

Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing

08 May 2009
Working Paper Summaries

Capitalizing On Innovation: The Case of Japan

Keywords: by Robert Dujarric & Andrei Hagiu

March 2017 (Revised October 2018)
Case

Catalant: The Future of Work?

By: Thomas Eisenmann, Jeffrey F. Rayport and Christine Snively

Catalant, founded in 2013 as an online marketplace where MBAs could bid on consulting projects posted by small- to medium-sized businesses, had expanded by 2016 to provide Fortune 1000 companies with access to over 35,000 independent experts. The founders envisioned... View Details

Keywords: Entrepreneurship; Human Resources; Recruitment; Labor; Market Platforms; Growth and Development Strategy; Employment Industry; Consulting Industry; United States

Citation

Educators

Purchase

02 Feb 2009
Research & Ideas

The Success of Persistent Entrepreneurs

working paper, "Performance Persistence in Entrepreneurship". The news that successful experience, or performance persistence, pays off may not be news at all. But HBS researchers were surprised at just how much it does help. Successful... View Details

Keywords: by Sarah Jane Gilbert

03 Jun 2010
Working Paper Summaries

Platforms and Limits to Network Effects

Keywords: by Hanna Halaburda & Mikolaj Jan Piskorski

09 Jul 2009
Working Paper Summaries

Performance Pressure as a Double-Edged Sword: Enhancing Team Motivation While Undermining the Use of Team Knowledge

Keywords: by Heidi K. Gardner

22 Jan 2008
Research & Ideas

New Challenges in Leading Professional Services

New Model for High Performance But lately the challenges for professional service firms (PSFs) have been growing in size and complexity, and the excitement is more the type you need a stomach antacid to control. The dilemma, says HBS... View Details

Keywords: by Sean Silverthorne; Consulting; Accounting; Legal Services

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

backlash from other organizational members. [div class=infogram-embed data-id=_/mcqxpioCi4O4ZaScUhLN][/div] In response to the broader perspective offered by his team’s devil’s advocate, one CEO shared that he took proposed... View Details

Keywords: by Boris Groysberg and Sarah Abbott

01 Mar 2024
News

The War Within

economic affairs and technology under two governors, says she had lived for 20 years with the “darkness” of the trauma she experienced working in Ukraine and Russia, dealing with depression and anxiety that profoundly affected her both personally and professionally.... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

March 2017
Exercise

Designing Transformational Customer Experiences

By: Stefan Thomke

Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or empathy that they encountered. The reality is that most customer... View Details

Keywords: Customer Experience; Exercise; Learning By Doing; LEGO; Storytelling; Customer Satisfaction; Design; Innovation and Management; Transformation; Service Delivery