by HBS Staff - Publications - Faculty & Research

18 Sep 2008
Working Paper Summaries

The Internalization of Advertising Services: An Inter-Industry Analysis

Keywords: by Sharon Horsky, Steven C. Michael & Alvin J. Silk; Advertising

26 Jul 2006
Research & Ideas

The Strategic Way to Go to Market

Sales. But it could well be the CMO position by itself, as long as the sales division reports to the CMO. One should not jump to the conclusion that because the Internet appears cheaper it can solve a company's go-to-market problem. It... View Details

Keywords: by Sean Silverthorne

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

Few companies in the past few years have rocketed to success faster than Uber, Airbnb, and Etsy, which together have transformed the way we hail a cab, plan a vacation, and shop for handmade gifts, respectively. In a previous HBS Working... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

21 May 2024
Cold Call Podcast

The Importance of Trust for Managing through a Crisis

Keywords: Re: Sandra J. Sucher; Tourism

04 Jun 2018
What Do You Think?

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

decision, a board’s “focus should be on advancing all of the women whose careers were derailed by these arrogant, narcissistic, powerful, PROTECTED men.” It raises the question: How does a board introduce to the organization a CEO fired... View Details

Keywords: by James Heskett

21 Feb 2019
Research & Ideas

Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)

polls. Thirty-five states request or require voters to show some form of identification, according to the National Conference of State Legislatures. The remaining 15 verify voters by other means, such as cross-checking a name with a known... View Details

Keywords: by Sean Silverthorne

30 Jul 2007
Research & Ideas

Repugnant Markets and How They Get That Way

paper, he and fellow economists have found themselves handicapped by a problem just as real as any technological barrier or requirement of incentives and efficiency: the downright distaste that some people feel for particular... View Details

Keywords: by Martha Lagace

23 Jul 2001
Research & Ideas

How Relationships are Building Biotech

How does an industry get born? To answer that question, it helps to turn the microscope on one fairly new industry: biotechnology. A still further way to get inside this question, according to HBS professor Monica C. Higgins, is to take a... View Details

Keywords: by Martha Lagace & Mallory Stark

April 2008
Supplement

Chunghwa Telecom Co., Ltd. (B)

By: Paul W. Marshall, Michael Shih-ta Chen and Keith Chi-ho Wong

In late November 2000, Chung Telecom Co., Ltd., the once-monopolized telecom operator owned by the Taiwanese government, was on its way to privatization. Mr. C.K. Mao, Chairman of the company, was headed the job only three months earlier, after its prior chairman... View Details

Keywords: State Ownership; Jobs and Positions; Monopoly; Privatization; Competition; Decisions; Motivation and Incentives; Labor and Management Relations; Resignation and Termination; Compensation and Benefits; Price; Status and Position; Telecommunications Industry; Public Administration Industry; Taiwan

Citation

Find at Harvard

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the results of ten years of research into companies that have implemented the Balanced Scorecard.... View Details

Keywords: by Robert S. Kaplan & David P. Norton

19 Mar 2008
Research & Ideas

Finding Success in the Middle of the Market

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge.In soccer, it's axiomatic that controlling... View Details

Keywords: by John Quelch; Auto; Retail

04 Oct 2018
Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

recent research in a new article in Harvard Business Review, “The Other Diversity Dividend,” co-written with HBS research associate Silpa Kovvali. They focused on the venture capital industry, which provided a unique laboratory for... View Details

Keywords: by Michael Blanding; Banking; Financial Services

12 Oct 1999
Research & Ideas

The Intellectual Underpinnings of Entrepreneurial Management

What are the roots of entrepreneurship as an academic field of interest? The term entrepreneur—literally, "undertaker"—has been around for over two centuries, having been introduced in the early eighteenth century by the... View Details

Keywords: by Howard H. Stevenson & Teresa M. Amabile

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

convicted Enron executives—he concluded that their crimes were seldom calculated, but rather inspired by gut feelings and a striking absence of empathy for the clients who lost their money. Soltes talked to View Details

Keywords: by Lane Lambert

10 Nov 2009
Working Paper Summaries

Endowments, Fiscal Federalism, and the Cost of Capital for States: Evidence from Brazil, 1891-1930

Keywords: by André C. Martínez Fritscher & Aldo Musacchio

October 2020 (Revised August 2022)
Case

Union Square Hospitality Group: Hospitality Included

By: Peter Boumgarden, Ryan W. Buell, Lamar Pierce and Richard Ryffel

In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing the end of tipping in its restaurants. Under its new policy, Hospitality Included (HI), USHG would charge higher... View Details

Keywords: Restaurants; Tipping; Revenue Sharing; Service Operations; Policy; Change; Human Resources; Management; Food and Beverage Industry

Citation

Educators

Purchase

11 Aug 2010
Working Paper Summaries

The Influence of Prior Industry Affiliation on Framing in Nascent Industries: The Evolution of Digital Cameras

Keywords: by Mary J. Benner & Mary Tripsas; Electronics

Web

Health & Safety Protocols

What to Expect When Coming to Campus Last updated: 13 APR 2023 The health, safety, and well-being of our entire HBS community remain our top priority. We continue to monitor health and safety protocols as provided View Details

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

Foundation (now the Livestrong Foundation). Since 2004, the yellow Livestrong bracelets on the wrists of his supporters had become a ubiquitous symbol of hope and determination. When Armstrong chose to break the rules of professional cycling View Details

Keywords: by Michael Blanding; Sports

Publications