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Show Results For
- All HBS Web
(3,536)
- People (10)
- News (750)
- Research (2,279)
- Events (23)
- Multimedia (29)
- Faculty Publications (1,285)
- 02 Feb 2010
- First Look
First Look: Feb. 2
various perspectives, raise conceptual and empirical concerns, underscore challenges for further development of this literature, and provide directions for future research. View Details
Keywords: Martha Lagace
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
Industrial Era, product innovation and operations management predominated. Product innovation ensured the continuous flow of new products that would sustain growth or market share or both. Operations management ensured that costs View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
they sample only a few songs. One possibility is that the current patterns of file sharing reflect consumer preferences. Consumers do not know the quality of new music and sampling one or two songs is good... View Details
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
motivation for working all these hours is not actually to produce high-quality work. In fact, there’s a lot of evidence to suggest that it’s going to undermine the quality of the work.” Confronting deeply held beliefs has been part of... View Details
- 22 Jul 2014
- First Look
First Look: July 22
improving resource efficiency, optimizing care over the complete care cycle, and planning and budgeting of resource capacity. It also mentions that TDABC enhances quality of... View Details
Keywords: Sean Silverthorne
- 02 Oct 2008
- What Do You Think?
Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?
sheet value, the outcome of which can mean life or death to an institution. And it's a short step to a loss of trust that people can repay what they borrow and the resulting unwillingness to lend cash,... View Details
Keywords: by Jim Heskett
- 04 Jul 2005
- Research & Ideas
Should You Outsource Your Marketing?
may lack the left-brain analytics needed to better understand their customers in today's information-rich environment. Besides, argue McGovern and Quelch, outsourcing marketing can lead to better quality... View Details
Keywords: by Poping Lin
- 16 Dec 2015
- Research & Ideas
Why ‘Sleep on It’ No Longer Sounds Like Great Advice
that waking fresh and clearheaded makes us better able to see decisions in a clearer light. “It’s somewhat like moving information from short-term to long-term storage” That’s certainly what Uma R. Karmarkar, an assistant professor in the... View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
business and the company's strategy. In a service business like Tesco's, the health of the brand depends heavily on the quality of the millions of daily transactions between shoppers View Details
Keywords: by John Quelch
- 24 Feb 2009
- First Look
First Look: February 24, 2009
Laboratory experiments allow us to isolate the effects of exploding offers and binding acceptances. In a simple environment, in which uncertainty about applicants' quality is resolved over time, we find... View Details
Keywords: Martha Lagace
- 12 Oct 1999
- Research & Ideas
Throwing Your Opponent: Strategies for the Internet Age
advise entrepreneurs not to ignore some of the old rules of doing business. "Companies still have to build competitive advantage and concentrate on efficient processes and View Details
Keywords: by Daniel Penrice
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
Baseball, drawn from the 1969–1987 period, to estimate the impact of managerial quality on team and on individual players’ performance. Using a team’s winning percentage in a given year as the dependent... View Details
- 17 Sep 2013
- First Look
First Look: September 17
prizes that are awarded to high-quality innovations may encourage future innovation. U.S. patent data indicate a 40% increase after 1851 in patenting for prizewinners compared with other exhibits. Results are robust to controlling for technology-specific pre-trends... View Details
Keywords: Sean Silverthorne
- 05 Oct 2009
- Research & Ideas
The Vanguard Corporation
beyond a single building. Education is bigger than schools; health is bigger than hospitals. Communities need to provide the context and the interconnections across parts of the system so that all institutions of a city see the role they... View Details
Keywords: by Sean Silverthorne
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
Think Team Stars don't shine alone. As Harvard Business School's Boris Groysberg and Linda-Eling Lee reveal in new research, it is imperative that top performers as well as their managers take into account the View Details
Keywords: by Sean Silverthorne
- 20 Jul 2021
- Blog Post
Aisha Fatima Dozie is Igniting Confidence as the Founder of Bossy Cosmetics
news of her life,” and everything changed. From Burning Out to Being the Boss “By 2017, I was burnt out. I had all of these things that I’d worked really hard for, but I wasn't happy,” Dozie explained. “I didn't like what I was doing... View Details
- 29 Oct 2007
- HBS Case
Marketing Maria: Managing the Athlete Endorsement
possesses a number of qualities that fit with its PowerShot digital camera brand." Fortunately, one of my students, Margarita Golod came to the rescue and connected me with Maria Sharapova. Sharapova... View Details
- 28 Jun 2016
- First Look
June 28, 2016
increased resource utilization (i.e., longer average length of stay) for both minor and major teaching hospitals, relative to a control group of non-teaching hospitals. We find limited evidence of negative effects on View Details
Keywords: Sean Silverthorne
- June 2008 (Revised February 2011)
- Case
Year Up: A Social Entrepreneur Builds High Performance
By: Allen S Grossman and Naomi Greckol-Herlich
Year Up, a nonprofit job-skills training program for low-income, urban youth has run four successful programs in four cities for the past seven years. Now, after an ambitious capital campaign, the organization is poised to grow into a national program in an attempt to... View Details
Keywords: Social Entrepreneurship; Growth Management; Quality; Nonprofit Organizations; United States
Grossman, Allen S., and Naomi Greckol-Herlich. "Year Up: A Social Entrepreneur Builds High Performance." Harvard Business School Case 308-032, June 2008. (Revised February 2011.)
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
under intense operational pressure is nearly impossible. In addition, the heavy burden of compliance with government regulations and internal corporate requirements is taking a toll on people, limiting their creativity, View Details
Keywords: by Bill George