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  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

Online Reviews at TripAdvisor in the HBS case collection at hbr.org. I’m Brian Kenny and you’ve been listening to Cold Call, the official podcast of Harvard Business School. Related Article The Yelp Factor: Are Consumer Reviews Good for... View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 17 Sep 2013
  • First Look

First Look: September 17

  Publications September 2013 Management Science Diasporas and Outsourcing: Evidence from oDesk and India By: Ghani, Ejaz, William R. Kerr, and Christopher Stanton... View Details
Keywords: Sean Silverthorne
  • 2009
  • Other Unpublished Work

The Kindle: Igniting the Book Business

By: Peter Olson and Bharat Anand
Keywords: Technological Innovation; Information Technology; Publishing Industry; Publishing Industry
Citation
Related
Olson, Peter, and Bharat Anand. "The Kindle: Igniting the Book Business." June 2009. (Book Business 12, no. 4 , pages 26-28.)
  • 20 Oct 2015
  • First Look

October 20, 2015

board. The fund had previously published a public letter addressed to shareholders outlining its proposal to break the company into three areas: agriculture and nutrition, industrial materials, View Details
Keywords: Sean Silverthorne
  • September 2000
  • Case

Quokka Sports

By: Stephen P. Bradley, Thomas R. Eisenmann, Stephanie Mason Ogborne and Julie C. Toscano
Quokka Sports is an example of one of the new broadband services focused in total immersion sports. Quokka faces two issues: 1) the broadband infrastructure is emerging slowly so the type of services offered needs to be decided on. 2) Quokka faces an explosion of... View Details
Keywords: Digital Marketing; Decisions; Information Publishing; Infrastructure; Competition; Advertising Industry; Web Services Industry
Citation
Find at Harvard
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Bradley, Stephen P., Thomas R. Eisenmann, Stephanie Mason Ogborne, and Julie C. Toscano. "Quokka Sports." Harvard Business School Case 701-011, September 2000.
  • 03 Nov 2015
  • First Look

November 3, 2015

the tumultuous path to publication that begins for many of us with trying to publish our dissertation. We invited Roy J. Lewicki and J. Keith Murnighan—the 2013 and 2015... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2018
  • Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

McBoatface. Overruling the public’s wishes, NERC named the craft after British naturalist Sir David Attenborough. The public was outraged; newspaper editorials decried the lack of democracy, and citizens protested the unfairness of it all... View Details
Keywords: by Michael Blanding; Advertising
  • 17 Jan 2012
  • First Look

First Look: January 17

Authors:Christopher Marquis, Michael Lounsbury, and Royston Greenwood, eds. Publication:Vol. 33, Research in the Sociology of Organizations. Emerald Group Publishing Limited, 2011 An abstract is not... View Details
Keywords: Sean Silverthorne
  • 15 Nov 2011
  • First Look

First Look: November 15

Authors:Leslie K. John, George Loewenstein, and Drazen Prelec Publication:Psychological Science (forthcoming) Abstract Cases of clear scientific misconduct have received significant media attention recently,... View Details
Keywords: Sean Silverthorne
  • December 2010 (Revised March 2011)
  • Teaching Note

Comcast Corporation

By: Anita Elberse
Teaching Note for 507080. View Details
Keywords: Media and Broadcasting Industry
Citation
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Elberse, Anita. "Comcast Corporation." Harvard Business School Teaching Note 511-085, December 2010. (Revised March 2011.)
  • March 2005 (Revised November 2005)
  • Teaching Note

Bertelsmann AG (TN)

By: Bharat N. Anand
Teaching Note to (9-703-405). View Details
Keywords: Media and Broadcasting Industry
Citation
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Anand, Bharat N. "Bertelsmann AG (TN)." Harvard Business School Teaching Note 705-417, March 2005. (Revised November 2005.)
  • May 2021
  • Supplement

Paul Levy: Confronting a 'Corporate Campaign' (B)

By: James K. Sebenius and Isaac Silberberg
Paul Levy, CEO of the Beth Israel Deaconess Medical Center hospital is faced with a formidable negotiation campaign to unionize staff at BIDMC. Armed only with his personal blog, does Paul stand a chance against the union's multi-million dollar organizing budget? View Details
Keywords: Healthcare; Healthcare Industry; Hospital Management; Unions; Negotiation Campaign; Blog; Health Care and Treatment; Labor; Labor Unions; Labor and Management Relations; Negotiation; Strategy; Social Media; Health Industry; Massachusetts; United States
Citation
Related
Sebenius, James K., and Isaac Silberberg. "Paul Levy: Confronting a 'Corporate Campaign' (B)." Harvard Business School Supplement 921-011, May 2021.
  • 23 Apr 2013
  • First Look

First Look: April 23

a quandary: Should they patent inventions coming out of their manufacturing process development work, should they keep them as trade secrets, or should they publish them so that they would go into the public domain View Details
Keywords: Sean Silverthorne
  • 05 Jul 2004
  • Research & Ideas

Radical Change, Entrepreneurial Opportunity

publisher of Harvard Business School's NewBusiness, recently sat down with Tripsas to learn more about her research. Michael J. Roberts: How would you define the territory your work covers? Mary Tripsas: Essentially I look at the creation... View Details
Keywords: by Michael J. Roberts; Technology
  • 09 Jul 2014
  • Research & Ideas

How Business Leaders Can Strengthen American Schools

leaders fit in? The group's recently published work identifies three areas that capitalize on business's strengths and result in the greatest returns: Influencing policy. "We know that policy often... View Details
Keywords: by Julia Hanna; Education
  • 03 Apr 2019
  • Book

Fintech's Game-Changing Opportunities for Small Business

will dramatically change the options for small businesses.” Her new book, Fintech, Small Business, & the American Dream: How Technology is Transforming Lending and Shaping a New Era of Small Business Opportunity, will be View Details
Keywords: by Martha Lagace; Banking; Financial Services
  • 06 Aug 2024
  • Op-Ed

What the World Could Learn from America's Immigration Backlash—100 Years Ago

Alesina, one of the most influential political economists, and I explored these questions before he passed away in 2020. Our work was published recently in the Journal of Economic Literature. We found that... View Details
Keywords: by Marco Tabellini
  • Article

The U.S. Cable Television Industry, 1948-1995: Managerial Capitalism in Eclipse

By: T. R. Eisenmann
Keywords: Management Systems; Television Entertainment; Media and Broadcasting Industry; United States
Citation
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Related
Eisenmann, T. R. "The U.S. Cable Television Industry, 1948-1995: Managerial Capitalism in Eclipse." Business History Review 74, no. 1 (Spring 2000).
  • 23 Feb 2004
  • Research & Ideas

It’s Back to Business-Basics for Nonprofits

the same time, both for-profit and nonprofit companies are subject to intense media scrutiny and increased expectations to account for their actions. These changes, Bradach... View Details
Keywords: by Manda Salls
  • 10 Mar 2014
  • Research & Ideas

Counting Up the Effects of Sarbanes-Oxley

Widely deemed the most important piece of security legislation since formation of the Securities and Exchange Commission in 1934, the landmark Sarbanes-Oxley Act of 2002 was born into a climate still reeling from the burst of the... View Details
Keywords: by Julia Hanna; Accounting; Banking
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