Publications

January 2018
Case

Scaling Swagbucks (A)

By: Jeffrey F. Rayport and Matthew G. Preble

In early 2014, Chuck Davis (HBS '86) has joined Swagbucks as its first professional CEO to scale a successful and profitable brand promotion and consumer research business. Davis came into the job while serving as a venture partner at TCV, a growth stage VC firm,... View Details

Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Information Technology; Internet and the Web; Transition; Leadership; Web Services Industry; Technology Industry

October 2008 (Revised September 2009)
Case

Procter & Gamble in the 21st Century (A): Becoming Truly Global

By: Rosabeth M. Kanter and Matthew Bird

Since the 1980s, Procter & Gamble had leveraged its purpose, values, and principles (PVP) to create a global company. When P&G faced difficult times in 2000, the new CEO, A.G. Lafley, leveraged the PVP to drive P&G's turnaround, integrate global operations, and guide... View Details

Keywords: Mergers and Acquisitions; Values and Beliefs; Globalized Firms and Management; Leading Change; Growth Management; Mission and Purpose; Organizational Change and Adaptation

15 Sep 2003
Research & Ideas

The Lessons of New-Market Disruption

performance. That initially led managers inside both companies to resist devoting scarce resources to developing those technologies because their lead customers were saying they wanted additional performance features, not fewer. But... View Details

Keywords: by Clark Gilbert; Technology

May 2008 (Revised September 2009)
Case

IBM's Dynamic Workplace

By: Rosabeth M. Kanter

IBM already competed for talent by being a best workplace. It was one of the first companies to provide paid vacations, health insurance, sick leave, job sharing, and domestic partner benefits. Its human resources portfolio included a full array of progressive policies... View Details

Keywords: Values and Beliefs; Globalized Firms and Management; Leading Change; Corporate Social Responsibility and Impact; Organizational Culture; Social Enterprise

Find at Harvard

01 Dec 2017
News

2017 in Education: Investing in the Next Generation of Workers

provide the diversity of employees that most leading businesses now recognize they need to be globally competitive. There are two trends in the United States that should be of interest to the business world. First, there is an increase in... View Details

Keywords: Amy McIntosh (MBA 1984) , associate vice chancellor for academic strategy, The City University of New York

30 Jun 2017
News

Rebuilding the Girl Scouts Brand

want to go out there and change perceptions. We’re going to invest x millions of dollars in a TV campaign.’” In nonprofits, the monetary resources are limited, Pitter-Armand says, but the potential is not. In December 2016, the Girls... View Details

Keywords: April White

March 2008 (Revised March 2009)
Case

Purolator Courier Ltd.

By: Rajiv Lal and Catherine Ross

On a fall day in September 2003, Robert Swanborough made his way down a thickly carpeted hallway in Purolator's headquarters in Toronto, Canada, toward a meeting with his two deputies. Several months earlier, Swanborough, then vice-president of Marketing, had been... View Details

Keywords: Conferences; Customer Focus and Relationships; Leading Change; Marketing Strategy; Performance Effectiveness; Strategic Planning; Research; Segmentation; Canada

Person Page

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

06 Dec 2021
News

Leadership in the Digital Age

As Professor Linda Hill set out to study “digital leaders,” the first thing she learned is that there is no such thing. All leaders—regardless of their sector—must think differently to lead a successful company in the digital age,... View Details

Keywords: April White

November 2017
Supplement

Loss Prevention at Mac's Convenience Stores (B)

By: Francesca Gino, Katherine DeCelles and Olivia Hull

Supplement to HBS No. 918-001. The case describes the inventive approaches to retail crime prevention that Sean Sportun, security and loss prevention manager at Mac’s Convenience Stores, implemented between 2007 and 2017. View Details

Keywords: Public Relations; Community Relations; Change Management; Leading Change; Training; Knowledge Dissemination; Working Conditions; Crime and Corruption; Law Enforcement; Legal Liability; Business and Community Relations; Retail Industry; Canada

04 Aug 2020
News

How Business Can Advance Racial Equity

In this episode of Skydeck, Lewin speaks with contributor April White about the impetus behind the pledge, what success might look like, and why she remains optimistic that real change is possible. Lisa Lewin (MBA 2003) READ MORE April... View Details

January 2011 (Revised November 2015)
Case

The National Geographic Society (A)

By: David A. Garvin and Carin-Isabel Knoop

In January 2010, John Fahey, president, CEO, and chairman of the board of trustees' executive committee of the Washington, D.C.-based National Geographic Society (NGS), must decide how best to organize the 121-year old mission-driven organization for a world of... View Details

Keywords: Business Model; Information Publishing; Leadership Style; Leading Change; Growth and Development Strategy; Managerial Roles; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Internet; Publishing Industry

18 Aug 2021
News

Alumni on the Black Lives Matter Movement

2019), Kimberly Foster (MBA 2020), Amanda E. Johnson (MBA 2014), Depelsha McGruder (MBA 1998), Zuhairah Scott Washington (JD/MBA 2004), and Michelle Morris Weston (MBA 1983). OCTOBER 13 “In this radically changing world, if your business... View Details

29 Apr 2020
Book

The Key to Powerful Social Change: Small Villages

Kenny for Books@Baker. Q&A: Thinking Beyond the Building At a Books@Baker event at Harvard Business School on Feb. 26, Rosabeth Moss Kanter was interviewed by HBS Chief Marketing and Communication Officer Brian Kenny about her new book, Think Outside the Building:... View Details

Keywords: by Dina Gerdeman

02 Dec 2018
News

An Investor’s Guide to Climate Change: Risks and Opportunities

consumers bear the true cost of their own energy consumption. This event was part of a series of alumni events focused on climate change organized by BEI and leading up to an HBS alumni conference in the... View Details

Keywords: Allison Webster; Electric Power Generation, Transmission, Distribution; Utilities; Management, Scientific, and Technical Consulting Services; Professional Services

September 2008 (Revised May 2010)
Supplement

GE's Imagination Breakthrough: The EVO Project

By: Christopher A. Bartlett, Brian J. Hall and Nicole Bennett

This video features interviews with case protagonists John Dineen, Brett Begole, and Pierre Compte expressing their views on the decision framed by the case. In a second part of the tape the protagonists describe what they decided to do. A third segment features John... View Details

Keywords: Communication Strategy; Decision Choices and Conditions; Innovation and Management; Leading Change; Growth and Development Strategy; Outcome or Result; Green Technology Industry

September 1996 (Revised November 1996)
Case

World Bank (A): Under Siege

By: George C. Lodge and Carin-Isabel Knoop

Describes the issues that James Wolfensohn faces when he takes over the World Bank as president in June 1995. Presents several lines of criticism of the bank's strategy, structure, and relevance. View Details

Keywords: Financial Institutions; International Finance; Organizational Structure; Leading Change; Situation or Environment; Decision Choices and Conditions; Strategy; Management Teams; Value; Banking Industry