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  • 24 May 2021
  • News

A Shared Platform for Communicating Bioethics Concepts

  • Article

Management Practices, Relational Contracts and the Decline of General Motors

By: Susan Helper and Rebecca Henderson
General Motors was once regarded as one of the best managed and most successful firms in the world, but between 1980 and 2009 its share of the U.S. market fell from 62.6% to 19.8%, and in 2009 the firm went bankrupt. In this paper we argue that the conventional... View Details
Keywords: Organizational Design; Management Practices and Processes; Insolvency and Bankruptcy; Manufacturing Industry; Auto Industry; United States
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  • 14 Jun 2023
  • Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

lockdown. When workers stayed silent due to feeling unsafe or undervalued, disaster struck: Consider the spectacular implosion of New York Governor Andrew Cuomo’s administration after it came to light that people were concealing the number of nursing View Details
Keywords: by Kara Baskin

    Gerald Zaltman

    *Joined Harvard Faculty: 1991
    Prior Faculty Appointments: Northwestern University, 1968-75;
    University of Pittsburgh, 1975-91

    *Doctoral Degree in Sociology Received from: The John Hopkins University;
    MBA Degree Received from: The University of... View Details

    Keywords: health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care
    • 24 Feb 2021
    • News

    How to Negotiate and Avoid Costly Medical Bills

    • February 2022 (Revised November 2022)
    • Case

    Nuritas

    By: Mitchell Weiss, Satish Tadikonda, Vincent Dessain and Emer Moloney
    Nora Khaldi had built a technology “to unlock the power of nature” in the service of extending human lifespan and improving health, and now in April 2020 was debating telling her Board of Directors she wanted to put on ice some of her discoveries. Nuritas, the company... View Details
    Keywords: Cash Burn; Cash Flow Analysis; Pharmaceutical Companies; Founder; Artificial Intelligence; AI; Entrepreneurship; Health Testing and Trials; Health Care and Treatment; Decision Making; Market Entry and Exit; AI and Machine Learning; Pharmaceutical Industry
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    • Web

    Technology & Operations Management - Doctoral

    Entrepreneurship Thomas R. Eisenmann Kyle R. Myers Sara McKinley Torti Environment Michael W. Toffel Health care quality Robert S. Huckman Information technology Iavor I. Bojinov Shane M. Greenstein Edward... View Details
    • Web

    Initiatives & Projects - Faculty & Research

    research, study, and practice. Health Care The Health Care Initiative serves as a gateway for health View Details
    • September 2008 (Revised June 2013)
    • Case

    Odyssey Healthcare

    By: Robert F. Higgins, Virginia Fuller and Umer Raffat
    In January 2001, Dick Burnham, CEO of Odyssey Healthcare, and Odyssey's Board of Directors were considering selling the hospice care company to a larger provider or making an initial public offering (IPO). With 38 hospice locations in 21 states, Odyssey had been... View Details
    Keywords: Liquidity; Venture Creation/development; Hospice; Venture Capital; Financial Liquidity; Business Exit or Shutdown; Business Growth and Maturation; Business Plan; Entrepreneurship; Health Industry; United States
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    • Research Summary

    Research Summaries

    Sameer's research examines the dynamics of social networks inside organizations and their consequences for individual attainment and organizational success.  His research encompasses three broad streams of activity.


    Social Capital... View Details

    • Web

    Placement - Doctoral

    (Management), 2021 Placement: University of California-San Francisco, School of Medicine Dissertation: Implementation and Management of Information Technology in Health Care Delivery Advisors: Robert S.... View Details
    • November 19, 2019
    • Article

    The Unexpected Benefits of Pursuing a Passion Outside of Work

    By: Jon M. Jachimowicz, Joyce He and Julian Arango
    We are often told to pursue work we’re passionate about. But, for many people, this simply isn’t feasible. Not every job affords the possibility of doing what you love. And people care deeply about many different things—not all of which will be how they want to earn a... View Details
    Keywords: Passion; Work; Health; Welfare; Satisfaction
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    • March 1999
    • Case

    Merck & Co., Inc.: Corporate Strategy, Organization and Culture (A)

    By: Michael Beer and Perry Fagan
    In the early 1990s, Merck faced a series of challenges because of significant changes in its competitive and regulatory environment (e.g., growth in power of pharmaceutical buyers like managed care organizations led to price pressures and President Clinton's review of... View Details
    Keywords: Organizational Change and Adaptation; Business or Company Management; Organizational Culture; Problems and Challenges; Management Practices and Processes; Competitive Strategy; Management Teams; Health Care and Treatment; Governing Rules, Regulations, and Reforms; Situation or Environment; Alignment; Pharmaceutical Industry; United States
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    • September 2023 (Revised December 2023)
    • Case

    Twiddy & Company: Trust in a Chaotic Environment

    By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
    Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
    Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
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    • Article

    Physician–patient Racial Concordance and Disparities in Birthing Mortality for Newborns

    By: Brad N. Greenwood, Rachel R. Hardeman, Laura Huang and Aaron Sojourner
    Recent work has emphasized the benefits of patient–physician concordance on clinical care outcomes for underrepresented minorities, arguing it can ameliorate outgroup biases, boost communication, and increase trust. We explore concordance in a setting where racial... View Details
    Keywords: Racial Bias; Birthing Outcomes; Concordance; Mortality; Health Care and Treatment; Race
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    • March 2018 (Revised February 2020)
    • Teaching Note

    Improving Access at VA

    By: Ryan W. Buell and Robert S. Huckman
    In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
    Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Health Industry; Health Industry; United States
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    • December 1986 (Revised August 1988)
    • Case

    LifeSpan Inc.: Abbott Northwestern Hospital

    Raises the powerful issues of measuring marketing performance in a not-for-profit services setting. Also raises several interesting ethical issues. LifeSpan Inc., a Minneapolis based not-for-profit organization is the parent holding company of three hospitals and... View Details
    Keywords: Nonprofit Organizations; Ethics; Marketing Communications; Health Care and Treatment; Health Industry; Health Industry; Minneapolis
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    • Web

    Tuition & Financial Support - Doctoral

    Admissions & Financial Support Tuition & Financial Support Universal Financial Support All admitted students receive a fellowship that covers tuition, health insurance, and fees, as well as a generous living stipend. The 2024-2025 stipend... View Details
    • 2013
    • Working Paper

    Inequality and Decision Making: Imagining a New Line of Inquiry

    By: David Moss, Anant Thaker and Howard Rudnick
    The substantial increase in inequality in the United States over the past three decades has provoked considerable debate, with some analysts characterizing rising inequality as among the greatest threats facing the nation and others dismissing it as little more than a... View Details
    Keywords: Equality and Inequality; Income; Decision Making; Government and Politics; Economics; United States
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    • Article

    Transparency as a Solution for the Hospital Capacity Problem

    By: Regina E. Herzlinger
    COVID dramatically clarified a shortcoming in our great healthcare system, but like everything in the world, it has its shortcomings. What we see through the apex of COVID is that many hospitals in hotspot areas cannot provide an adequate supply of beds. Although the... View Details
    Keywords: Hospital Capacity; Health Care and Treatment; Performance Capacity; Planning; Cooperation
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