Publications

March 2020 (Revised August 2022)
Case

Racial Discrimination on Airbnb (A)

By: Michael Luca, Scott Stern, Devin Cook and Hyunjin Kim

Facing mounting criticism and evidence of widespread racial discrimination on the platform, apartment rental platform Airbnb needed to decide a path forward. For years, Airbnb had given hosts extensive discretion about whether to reject a guest after seeing little more... View Details

Keywords: Platform Design; Digital Platforms; Design; Prejudice and Bias; Trust; Problems and Challenges

Web

Rafaella Sadun | About

Digital Reskilling Lab. Her research focuses on managerial and organizational drivers of productivity and growth in corporations and the public sector. She co-founded several large-scale projects to measure management practices and... View Details

01 Dec 2022
News

Action Plan: To the Letter

anywhere, forever. But the business model is changing. Chacko likens it to the evolution of music sales, from analog purchases to digital purchases, to digital streaming platforms, in which you pay for... View Details

Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services

17 Nov 2020
Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details

Keywords: by Joseph B. Fuller

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

choice of where to live, even if there’s no company office there. This is what digital nomads do." But Choudhury hopes the study results quell concerns, since the findings show virtual chats can be just as robust as in-person gatherings.... View Details

Keywords: by Lane Lambert

Web

What You Can Support - Alumni

learning, and research. Digital Innovation HBS is harnessing the latest technology to educate students, conduct real-world research, and provide lifelong learning to alumni. Faculty and Research HBS faculty members are passionate teachers... View Details

May–June 2024
Article

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez

Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details

Keywords: Prejudice and Bias; Gender; Training; Recruitment; Personal Development and Career

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2023
Working Paper

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez

Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details

Keywords: STEM; Selection and Staffing; Gender; Prejudice and Bias; Training; Equality and Inequality; Competency and Skills

SSRN

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07 Dec 2022
Blog Post

2022 Climate Symposium: Tackling Climate Together

chemical recycling technology that is able to remove contamination and reproduce virgin plastic qualities. Earthbond: Digital platform that combines traditional group guarantees with carbon accounting and innovative financing to make... View Details

Web

HBS - Financials | Supplemental Financial Information

its flagship magazine, Harvard Business Review, as well as digital content, live events, books, and tools, HBR Group continued to deliver insights on emerging business trends and management best practices. Paid circulation rose to... View Details

Web

Finance Awards & Honors - Faculty & Research

Winner of the 2021 John L. Weinberg/IRRCI Research Paper Award Competition for “The ESG-Innovation Disconnect: Evidence from Green Patenting” with Umit Gurun and Quoc Nguyen. Lauren H. Cohen : Invited to give a keynote address at the launch of the eNaira, Nigeria’s... View Details

24 Jul 2017
Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

“Global Survival Kit” condition chose to donate all six items, compared with just 5 percent in the “gift” condition and 3 percent in the cash condition. “The strength of the increase was a really nice surprise,” says Doug Wayne, director of national View Details

Keywords: by Carmen Nobel

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

seem to want. For example, Kodak first began to sense that digital imaging might pose a threat to its core business in the mid-1990s. It invested more than $2 billion in research and development. However, it framed the challenge as,... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

January 2015 (Revised May 2018)
Case

$19B 4 txt app WhatsApp...omg!

By: David Collis, Ashley Hartman and Aakash Mehta

In February 2014, Facebook announced the acquisition of WhatsApp for $19 billion. WhatsApp, founded in 2009, was a relatively young company that employed only 50 people and earned merely $10 million in revenue in 2013. It was one of many mobile messaging services that... View Details

September 2014 (Revised June 2017)
Case

Google Inc. in 2014

By: Benjamin Edelman and Thomas R. Eisenmann

Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats they pose to selected competitors. Asks what Google should do next. View Details

Keywords: Search Engines; Google; Online Advertising; Internet and the Web; Network Effects; Business Model; Competition; Digital Marketing; Information Technology Industry; Advertising Industry

Web

Serving the Public Interest Through Competition: British Railroads - Railroads and the Transformation of Capitalism | Harvard Business School

Casson, The World’s First Railway System: Enterprise, Competition and Regulation on the Railway Network in Victorian Britain . New York: Oxford University Press, 2009, p. 314. Fifth Report of the Select Committee of 1844 , p. 6 in Casson, p. 233. Casson, p. 322.... View Details

August 2020 (Revised June 2021)
Case

Skillz: Esports and Skill-Based Mobile Gaming

By: Andy Wu, David B. Yoffie and George Gonzalez

Founded in 2012, Skillz offered a platform for mobile app developers to monetize skill-based games via prized tournaments. Skillz had over 20,000 registered developers that had created thousands of Skillz-powered games played by over 30 million registered users... View Details

Keywords: Video Games; Mobile; Esports; Applications and Software; Games, Gaming, and Gambling; Mobile and Wireless Technology; Growth and Development Strategy; Information Technology; Digital Platforms; United States