Publications

Program

Authentic Leader Development

teamwork and helps individuals at all levels of the organization to realize their leadership potential Expand your personal and professional network Extend your network by living and working with accomplished executives from various... View Details

March 2002 (Revised October 2002)
Background Note

Service on the Internet: The Effect of Physical Service on Scalability

Develops a framework for exploring the idea of, how service affects the economics of Internet organizations. Development of the framework requires an understanding of the different forms service takes in organizations that conduct business through the Internet. These... View Details

Keywords: Internet and the Web; Service Delivery; Service Industry

March 2023
Case

Ransomware Attack at Colonial Pipeline Company

By: Suraj Srinivasan and Li-Kuan Ni

On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen and locked up company data. The extortionists demanded 75 bitcoins (worth about $4.4 million at the time) in... View Details

29 Aug 2013
News

A Tale Of Two Netflix: Has The Streaming Giant Bounced Back After Qwikster?

03 Jan 2016
Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

turns out that these research findings hold value not only for football teams, but for any organization that depends on leadership for success. An empirical study of coaching ability In 2009, scholars Tim R. Holcomb, R. Michael Holmes... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

Clayton S. Rose

Clayton Rose is Baker Foundation Professor of Management Practice. He currently teaches the course Accountability in the Advanced Management Program. His research is focused on the how leaders can manage the challenges created by the intense, varied and often... View Details

Keywords: financial services

29 Aug 2018
What Do You Think?

What Should Harley-Davidson’s Management Do?

overseas components.” There were concerns that the Company could become involved in politics and lose its needed focus on new markets. Supporting the plant in Thailand, Erich Almasy suggested that, “Politics are mercurial and should not dictate strategy.” ICONOCLAST... View Details

Keywords: by James Heskett; Auto

11 Mar 2001
Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

and the availability of limited liability to raise finance for the new business opportunities which appeared at this time. They functioned in part as venture capitalists identifying opportunities and placing potential British investors in... View Details

Keywords: by Geoffrey Jones

August 2012 (Revised August 2014)
Case

Cancer Treatment Centers of America® (A)

By: Regina E. Herzlinger and Natalie Kindred

Cancer Treatment Centers of America (CTCA), a U.S. network of four privately owned oncology focused factory hospitals, was weighing options for growth. CTCA was entirely cancer focused and specialized in treating patients with complex and advanced-stage cancers, who... View Details

25 Oct 2011
Research & Ideas

Chasing Stars: Why the Mighty Red Sox Struck Out

signees crash and burn when it mattered most? It's a case study in the common but misguided business practice of recruiting superstars, says Harvard Business School Professor Boris Groysberg, author of... View Details

Keywords: by Carmen Nobel; Sports; Banking

September 1999
Case

CIBC Corporate and Investment Banking (B): 1992-1997 (Condensed)

By: Joseph L. Bower and Michael Raynor

From 1992 to 1997, CIBC CEO Al Flood and head of investment banking John Hunkin integrate the struggling investment bank Wood Gundy with CIBC's corporate bank. The impact and interaction of organization design, compensation schemes, and communication initiatives are... View Details

Keywords: Investment Banking; Banks and Banking; Mergers and Acquisitions; Organizational Design; Business Plan; Communication; Banking Industry

05 Feb 2009
What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

organizations would consider too costly. Some organizations have inventoried the qualities that successful employees display, then try to select others with the same qualities. But the process is often... View Details

Keywords: by Jim Heskett

Teaching Interest

Data Science and AI for Leaders

By: Dennis Campbell

Modern business increasingly relies... View Details

Keywords: Artificial Intelligence; Data Science

25 Apr 2023
HBS Seminar

Bart Vanneste, UCL School of Management

Article

Operational Efficiency and Effective Management in the Catheterization Laboratory

By: Grant W. Reed, Michael L. Tushman and Samir R. Kapadia

Operational efficiency is a core business principle in which organizations strive to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from... View Details

Keywords: Cath Lab; Catheterization Laboratory; Health Care and Treatment; Performance Efficiency; Management; Performance Productivity; Cost Management; Health Industry