Publications

March 2001 (Revised February 2005)
Case

Venture Capital Vignettes

By: G. Felda Hardymon

Presents three fictionalized but realistic situations in which a venture capitalist may find himself. One situation requires crisis intervention to quell a dispute between a vice president of sales and a CEO; another poses the problem of working out the composition of... View Details

Keywords: Venture Capital; Crisis Management; Governing and Advisory Boards; Management Teams; Executive Compensation; Situation or Environment; Employee Relationship Management; Problems and Challenges; Financial Services Industry

2002
Chapter

Use the Balanced Scorecard to Partner with Strategic Constituents: Employees, Customers, Suppliers, and Communities

By: Robert S. Kaplan and David P. Norton

Keywords: Balanced Scorecard; Employee Relationship Management; Customer Relationship Management; Business and Community Relations; Business and Stakeholder Relations

Keywords: Margie Kelley; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Sep 2006
News

Notebook

Name: Sasha Novakovich (MBA ’99), President & CEO Company: GetConnected, Inc. (founded 1999) Size: $20M annual revenue, 100 employees Location: Boston, MA Web: www.getconnected.com Elevator pitch: GetConnected processes voice, data, and... View Details

Web

Systems for Scaling Ventures (SSV) - Course Catalog

course is to expose you to management systems used by ventures to overcome tradeoffs between scale and agility. By ventures, we mean entrepreneurial organizations prioritizing innovation and employee... View Details

01 Apr 2001
News

New Ventures New Gains

realities. “In recent years, the student appetite for entrepreneurial ventures has increased significantly,” says HBS professor of management practice Myra M. Hart, who has studied the career trends of HBS graduates. “The contest gives... View Details

Keywords: Julia Hanna and Susan Young; Martin Dubilier (MBA 1952); Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

November 2008 (Revised March 2014)
Supplement

Savage Beast (B)

By: Noam Wasserman, LP Maurice and Yael Braid

For several months, things had been spiraling downwards at Savage Beast, the music-recommendation company started three years before by Tim Westergren. The company's founder-CEO recently left due to pressures both at home and within the venture. Dozens of investors... View Details

Keywords: Business Ventures; Entrepreneurship; Compensation and Benefits; Employee Relationship Management; Lawsuits and Litigation; Groups and Teams

24 Apr 2014
News

Leaders must be strategists first

even its core competencies, its continued existence depends on finding and continuing to find a compelling reason for it to exist. “It’s the defining responsibility of a leader,” Montgomery says. “If the clarity isn’t there, employees at... View Details

2009
Working Paper

Authority versus Persuasion

By: Eric J. Van den Steen

This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows... View Details

Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence

Read Now

01 Jun 2006
News

One-on-One with Tom Oreck

Katrina knocked out operations at the New Orleans headquarters and the Long Beach plant, pushing the business to the brink. Advanced planning saved vital data and operations, but Oreck credits employees with actually saving the company.... View Details

Keywords: Roger Thompson; Clothing and Clothing Accessories Stores; Retail Trade

February 2004
Case

New HP, The: The Clean Room and Beyond

By: Leslie A. Perlow and Elizabeth Kind

When the $19 billion merger of Silicon Valley legend Hewlett-Packard and Houston-based PC giant Compaq Computer Corp. legally closed on May 3, 2002, both companies had already devoted an immense amount of time preparing for the challenges that lay ahead. Chief among... View Details

Keywords: Horizontal Integration; Management Teams; Management Style; Problems and Challenges; Employees; Organizational Culture; Computer Industry; San Francisco

01 Jun 2012
News

Faculty Research Online

HBS Cases: Overcoming the Stress of ‘Englishnization’ CEOs of global companies increasingly mandate that their employees learn English. The problem: these workers can experience a loss of status and believe they aren’t as effective in... View Details

Keywords: Clothing and Clothing Accessories Stores; Retail Trade

June 2001
Case

Cerner Corporation (B)

By: D. Quinn Mills and Matt Salloway

Supplements the (A) case. View Details

Keywords: Management; Management Style; Leadership; Leadership Style; Change; Employees; Health Industry

1985
Chapter

The Riskiness of Private Pensions

By: Jerry R. Green

Keywords: Retirement; Compensation and Benefits; Employee Relationship Management; Risk and Uncertainty

Find at Harvard

Read Now

04 Feb 2022
News

Hour by Hour

lost money on training, and employees often started right back at minimum wage with each new job. This insight is at the heart of HourWork (formerly Syrg), which Morris founded in 2018 to bring together employers and their former View Details

31 Mar 2002
What Do You Think?

Is This the Decade of the Investor?

returns? Or must we suffer more severe adjustments that will ultimately reduce the pie for managers, employees, customers, and investors alike? What do you think? Original Article The current highly charged atmosphere of allegedly greedy View Details

Keywords: by James Heskett

25 Mar 2021
Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

tests in virtually every part of the business. Booking.com Chairwoman Gillian Tans has said that the nimbleness that comes with a testing culture helps companies engage employees and develop better products. Setting too narrow an... View Details

Keywords: by Danielle Kost

Person Page

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

August 1999 (Revised October 2000)
Case

Millennium Media, Inc. and John Voorenberg

By: David A. Thomas

Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details

Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition