Time And Cost Control - Publications - Faculty & Research

10 Jul 2000
Research & Ideas

IT Links for Boundaryless Companies

information technology as being subject to fashion, but the same thing happens, the network effect. This is important when we start talking about B2B hubs." The third characteristic is differentiated products and prices. Most of the... View Details

Keywords: by Kenneth Liss

21 Mar 2004
Research & Ideas

Loyalty: Don’t Give Away the Store

crucial to find ways to reward loyalty through non-price offers. In competitive environments, the cost of affecting customer behavior is much higher. Retailers should use card data to think of services in a broader context. Look at the... View Details

Keywords: by Manda Salls; Consumer Products; Retail

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

According to several research studies, one of the greatest concerns of those working significant amounts of time remotely is the “out of sight, out of mind” syndrome, especially when it comes to promotions View Details

Keywords: by James Heskett

02 Sep 2019
What Do You Think?

Are Overlooked Forces Shielding the US from Severe Economic Downturns?

Harvard Business School. The experiment was typical of thinking in those days: If only we had better ways of communicating, especially better ways of tracking customer preferences and demand. Now we do. Another notion prevalent in those... View Details

Keywords: by James Heskett; Service

20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

handles that. And can he use those negotiating skills and those communication skills and create shared value skills in a situation where there’s no walk-away option View Details

Keywords: by Christina Pazzanese

06 Nov 2019
Op-Ed

Torched Planet: The Business Case to Reinvent Almost Everything

The world is. on. fire. The Earth is burning. We only have a little time to arrest climate change, and if we fail to do so the consequences will be both dire and irreversible. We have the technology and the resources to fix things, if we want to. We even have a... View Details

Keywords: by Rebecca Henderson; Energy

17 Oct 2006
First Look

First Look: October 17, 2006

tremendous pressures in terms of managing time and limited resources, but the particular circumstances of each business made for some specific challenges. Remi Escurel, CFO for Animal Health in Australia... View Details

Keywords: Sean Silverthorne

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

Press in 2000. Reinhardt evaluated current trends and tensions for managers, and outlined tactics that managers use to try to reconcile what at face value seem competing objectives: how to maximize... View Details

Keywords: by Martha Lagace

05 Nov 2009
Research & Ideas

A Market for Human Cadavers in All but Name?

part of the physician's learning and socialization. The first incision is something few physicians forget. That procedure is reproduced time after time, in country after country, View Details

Keywords: by Michel Anteby; Health

31 Dec 2012
Research & Ideas

Most Popular Stories of 2012

Strategist? Published: July 16, 2012 Corporate strategy has become the bailiwick of consultants and business analysts, so much so that it is no longer a top-of-mind responsibility for many senior executives. Professor Cynthia A.... View Details

Keywords: by Staff

21 Jan 2015
Lessons from the Classroom

Managing the Family Business: Market Basket’s Lessons About Buyouts

last summer. In this real Greek American tragedy, two branches of the Demoulas family warred for 30 years, in and out of court, over legitimate grievances involving a lot of money and, of course, over View Details

Keywords: Retail

22 Apr 2002
Lessons from the Classroom

Entrepreneurship: It Can Be Taught

people who start companies have to do. Many of our students are confronted for the first time with some very realistic problems. We then move on to managing relationships. Since an entrepreneur really doesn't own everything but tries to... View Details

Keywords: by Staff

26 Feb 2007
Research & Ideas

The Power of the Noncompete Clause

compare mobility with and without noncompetes, controlling for other factors in what economists call a "natural experiment." States differ in their enforcement of noncompetes. That said, even the... View Details

Keywords: by Martha Lagace

19 Jan 2022
In Practice

7 Trends to Watch in 2022

is fundamentally a crisis of power concentration. As my co-author Tiziana Casciaro and I explain in our new book Power, For All, power comes from controlling valued resources. Over the past four decades,... View Details

Keywords: by HBS News

15 Jul 2015
Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

show that Prime members spend almost double the money of other customers," Gupta said. "And the conversion from search to purchase for those customers is something like four to five times higher. There is no question that Prime... View Details

Keywords: Re: Sunil Gupta; Retail

12 Mar 2006
Research & Ideas

Global Poverty Needs a Global Answer

is left with no choice but to do so.) Nevertheless, there is slow and I believe inexorable movement in the direction of a WDC, because it makes sense for all concerned. It will take time but it will happen.... View Details

Keywords: by Cynthia Churchwell

30 Apr 2001
What Do You Think?

Dot.Com Shakeout: Chess or Roulette?

Summing Up What's so unusual about the current shakeout occurring among dot.com organizations? It's business as usual, a combination of both chess and roulette (perhaps following a round of "pin the tail on the donkey") offering... View Details

Keywords: by James Heskett

23 Feb 2004
Research & Ideas

How Corporate Responsibility is Changing in Asia

clear that the vision for Singapore was that it not be a nation of shantytowns. Countries like this that try to write the terms of their engagement with the global economy, appear time and again to gain... View Details

Keywords: by Julia Hanna

10 Apr 2012
First Look

First Look: April 10

revealing but also because it came at a time of intense personal reflection: Christensen had just overcome the same type of cancer that had taken his father's life. As Christensen struggled with the disease, the question "How do you... View Details

Keywords: Carmen Nobel

07 Jul 2020
Research & Ideas

Market Investors Pay More for Resilient Companies

The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details

Keywords: by Kristen Senz; Financial Services

Publications