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  • 2011
  • Article

The Consumer Psychology of Mail-in Rebates

By: John T. Gourville and Dilip Soman
Consumers who buy a product intending to use an accompanying mail-in rebate often do not redeem the rebate. To explain this behavior, we argue that consumers use an anchoring and adjustment approach to predicting the likelihood of redeeming a rebate. In keeping with... View Details
Keywords: Product Marketing; Consumer Behavior; Sales; Motivation and Incentives
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  • April 2009
  • Case

Invest Early: Early Childhood Development in a Rural Community

By: Stacey M. Childress and Geoff Eckman Marietta
Invest Early was an early childhood development partnership in rural northern Minnesota between 14 different organizations, which worked together through an advisory board, governing board, and leadership team in order to deliver coordinated early childhood services to... View Details
Keywords: Early Childhood Education; Rural Scope; Management Teams; Managerial Roles; Organizational Change and Adaptation; Business and Community Relations; Partners and Partnerships; Social and Collaborative Networks
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  • 1982
  • Article

When Self-Descriptions Contradict Behavior: Actions do Speak Louder than Words

By: T. M. Amabile and L. Kabat
Subjects viewed two videotapes, one depicting a stimulus person's self-description and the other depicting that person's behavior in a conversation, according to a four-way factorial design personality descriptor used in the self-description ("introvert" or... View Details
Keywords: Behavior; Perception; Cognition and Thinking; Judgments
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  • Web

Rare Disease Day – Small Numbers, Big Challenges… and Big Opportunities - Blog: Health Supplement

lead to lower social engagement due to lack of care options , or resources through the healthcare system. Growing up with a condition that causes regular nosebleeds and life-threatening debilitations was always an embarrassing thing in my... View Details
  • January 2025
  • Case

A Tiger in The Tank: Exxon Sues Investors

By: Clayton S. Rose, Sarah Sasso and James Weber
In June 2024, investors were trying to make sense of ExxonMobil’s (Exxon) lawsuit against two impact investors, Arjuna Capital (Arjuna) and Follow This, that had just been dismissed by the U.S. District Court of Northern Texas. Exxon’s suit challenged the rights of two... View Details
Keywords: Change; Disruption; Competency and Skills; Talent and Talent Management; Customers; Customer Satisfaction; Decision Making; Demographics; Ethics; Governance; Corporate Accountability; Human Resources; Employees; Recruitment; Retention; Leadership; Management; Crisis Management; Risk Management; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Society; Civil Society or Community; Social Issues; Strategy; Adaptation; Medical Devices and Supplies Industry; Health Industry; United States; Netherlands; Norway
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  • Web

The Idea of Instant Photography - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership Networked Business Research... View Details
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Effectiveness Inquiry and Advocacy Show Hide Details Modules Taking Charge Leading Your Team Unleashing Potential in Yourself and Others Your Network Featured Exercises Build a foundation of self-awareness through a 360° assessment (Emotional and View Details
  • 02 Aug 2017
  • What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

leadership talent with the attitude, training, and willingness to devote the time to this difficult task of engagement, which can have a significant impact on performance. Too much emphasis on “making the numbers” to the exclusion of... View Details
Keywords: by James Heskett
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

the wane. "I fear that social networks may make the problem worse," commented Gamaliel Pascual. "The technology may be hardwiring a younger generation to create virtual tribes where the congregation is based on shared biases/values."... View Details
Keywords: by James Heskett
  • 06 Jun 2007
  • Research & Ideas

Behavioral Finance—Benefiting from Irrational Investors

there's less of a negative impact on their stock price." The Payoff As a result, the acquirer has a cheaper source of equity financing when pursuing growth opportunities, Baker explains, using the example of a hypothetical company... View Details
Keywords: by Julia Hanna
  • Profile

Ramya Sundar

for the first time here. Being part of the HBS community is like... ...being part of a truly global community. I’ve met some incredible people here at HBS. Even though social interactions have been impacted... View Details
  • 30 Oct 2012
  • First Look

First Look: October 30

and by the effects of their private governance mechanisms. These organizational characteristics affect the stringency of monitoring through reputation, customer loyalty, differential impacts of government sanctions, and the... View Details
Keywords: Sean Silverthorne
  • 26 Sep 2011
  • HBS Case

HBS Cases: Lady Gaga

right. As revenues from recorded music steadily declined from 2004 to 2008, concert revenues steadily rose, according to data presented in the case. "Advances in digital technology have had a strong negative impact on recorded-music... View Details
Keywords: by Carmen Nobel; Entertainment & Recreation; Music
  • 2020
  • Book

Better, Not Perfect: A Realist's Guide to Maximum Sustainable Goodness

By: Max Bazerman
Every day, you make hundreds of decisions. They’re largely personal, but these choices have an ethical twinge as well; they value certain principles and ends over others. Bazerman argues that we can better balance both dimensions—and we needn’t seek perfection to make... View Details
Keywords: Decision Making; Moral Sensibility; Ethics; Corporate Social Responsibility and Impact
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  • 09 Jun 2024
  • Blog Post

The EC Formula: MBA Class of 2024 Looks Back

impact spaces. I was very active with the Health Care Club, Rising Leaders in Social Impact Forum, and various health care startup activities. You’ll find that many people are... View Details
  • Web

Courses by Faculty Unit - Course Catalog

Q1Q2 3.0 The Coming of Managerial Capitalism Tom Nicholas Spring 2025 Q3Q4 3.0 Data for Impact: Impact Measurement from Startup to Fortune 500 C-Suite Benjamin N. Roth Natalia Rigol Spring 2025 Q3Q4 3.0 Entrepreneurial Finance (also... View Details
  • 10 Apr 2018
  • First Look

First Look at New Research, April 10, 2018

Has Entered the Mainstream By: Chatterji, Aaron K., and Michael W. Toffel Abstract—Leaders in all sectors, from business to sports to education, are increasingly wading into controversial political and social issues. Based on interviews... View Details
Keywords: Sean Silverthorne
  • Web

Industry Information - Alumni

rig data, equipment marketplace, and more. + – Entertainment Billboardbiz Read the latest music industry news as it relates to everything from the growth of streaming services to the legal and management issues impacting the world of... View Details
  • 21 Feb 2023
  • Research & Ideas

What's Missing from the Racial Equity Dialogue?

purchase a home than to rent one in 95 percent of America. This one racist policy has led to an affordable housing crisis that impacts most White home buyers today. “I often ask how racism harms those at the bottom of the imaginary... View Details
Keywords: by Danielle Kost
  • 11 Oct 2006
  • What Do You Think?

How Do We Respond to the “Dependency Ratio” Dilemma?

these trends impact social costs so favorably that they could render dependency ratios largely meaningless? What do you think? Original Article Without knowing it, we have already heard a great deal about... View Details
Keywords: by Jim Heskett