Retailers - Publications - Faculty & Research

12 Jul 2016
First Look

July 12, 2016

ASOS was large by online standards, traditional fashion retailers were building their own online sales capabilities, and Amazon was expanding its apparel offering. Meanwhile, new online competitors were emerging at a rapid rate. After... View Details

Keywords: Sean Silverthorne

12 Apr 2016
First Look

April 12, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50918 Harvard Business School Case 516-020 Chilli Beans: Peace, Love, and Sunglasses This case illustrates how Chilli Beans became the most popular sunglasses retailer in Brazil and the... View Details

Keywords: Sean Silverthorne

29 Mar 2016
First Look

March 29, 2016

customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period.... View Details

Keywords: Sean Silverthorne

08 Apr 2014
First Look

First Look: April 8

surplus and welfare, sometimes to such an extent that the existence of the intermediary can be harmful. Specifically, lower consumer surplus and welfare result from inflated retail prices, over-investment in providing benefits to buyers,... View Details

Keywords: Sean Silverthorne

28 Aug 2007
First Look

First Look: August 28, 2007

correlation has implications for managerial actions regarding targeting and optimal discounting. We find that retailers can make misleading inferences about the impact of targeted discounts when they ignore cross-category effects in... View Details

Keywords: Martha Lagace

13 Mar 2018
First Look

March 13, 2018

failure in U.S. history. Faced with Wachovia’s impending bankruptcy, the FDIC intervened again, voting on Monday, September 29, to sell Wachovia’s retail bank to Citigroup for $1 a share. Three days later, Wells Fargo offered $7 a share... View Details

Keywords: Sean Silverthorne

25 Oct 2016
First Look

October 25, 2016

growing component of many firms' retailing strategies, particularly in the fashion industry. Outlet stores offer attractive prices in locations far from central shopping districts. The main perspectives on why outlet stores exist can be... View Details

Keywords: Sean Silverthorne

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

business strategy 101 for most entrepreneurs, so why have so many mobile money service offerings failed? It’s a question being studied by Rajiv Lal, the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. “You would think... View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

07 Dec 2010
First Look

First Look: Dec. 7

the value of their information intermediation function. The Effect of Product Variety and Inventory Levels on Retail Sales: A Longitudinal Study Author:Zeynep Ton and Ananth Raman Publication:Production and Operations Management 19, no. 5... View Details

Keywords: Sean Silverthorne

10 Mar 2009
First Look

First Look: March 10, 2009

Alibaba Group to diversify from an international business-to-business (B2B) exchange (Alibaba.com) into a B2C and C2C exchange (Taobao.com) for Chinese retailers and consumers. In China, Taobao had managed to displace the once dominant... View Details

Keywords: Martha Lagace

08 Jul 2014
First Look

First Look: July 8

isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the... View Details

Keywords: Carmen Nobel

12 Oct 2011
First Look

First Look: October 12

the service and retail sectors. But target firms also create more new jobs at new establishments, and they acquire and divest establishments more rapidly. When we consider these additional adjustment margins, net relative job losses at... View Details

Keywords: Sean Silverthorne

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

multi-brand retail format in the beauty and wellness space, and the fact that she was doing it with her daughter Adwaita (HBS MBA 2013) made it both exciting and meaningful. Still, she was the founder and with that came control over the... View Details

Keywords: Dina Gerdeman

25 Mar 2013
Research & Ideas

How Chapter 11 Saved the US Economy

back more investors overall. "It's about increasing the size of the pie available to all the firm's stakeholders," he says. Not A Universal Solution But Chapter 11 isn't the answer for all companies, Gilson says. It might yield big benefits for commercial... View Details

Keywords: by Kim Girard; Financial Services

21 May 2007
Research & Ideas

Fixing the Marketing-CEO Disconnect

Similarly, Kinko's was measuring on-time performance for copying large batch jobs for their corporate accounts. Their staff was thus engaged in back office activities to generate these copies. However in actuality, their customers were seeking a more user-friendly... View Details

Keywords: by Sean Silverthorne

20 Nov 2000
Research & Ideas

Moving from Supply Chains to Supply Networks

economically manage product supply in manufacturing, distribution, and retail environments. Another audience segment is the investment community. Shapiro: Quite often, companies looking for funding compete primarily, if not totally, in... View Details

Keywords: by Staff

Teaching Interest

Overview

By: Jeffrey F. Rayport

Technology Entrepreneurship, Marketing Strategy, Service Management View Details

Keywords: Technological Innovation; Strategy Formulation; ＂Marketing Analytics＂; Advertising Technology; Media Content; Media And Broadcasting Industry; Media Businesses; Retail Industry; Retail Industry; Retail Industry; Retail Industry

February 2019 (Revised January 2021)
Case

Quiksilver Inc. and Oaktree Capital Management

By: Kristin Mugford and Mike Harmon

Sports lifestyle company Quiksilver filed for bankruptcy in September 2015. Oaktree is considering an additional investment in the company to facilitate the restructuring. Students must consider whether Oaktree should invest given the risks of the turnaround... View Details

Keywords: Bankruptcy; Bankruptcy Reorganization; Insolvency and Bankruptcy; Acquisition; Restructuring; Debt Securities; Transformation; Decision Making; Borrowing and Debt; Investment Return; Crisis Management; Negotiation; Retail Industry; Retail Industry; Retail Industry; France; United States

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Article

The Market Design and Policy of Online Review Platforms

By: Benjamin Edelman

I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the competition and consumer protection concerns associated... View Details

Keywords: Reviews; Reputation; Platforms; Marketplaces; Deception; Market Design; Multi-Sided Platforms; Law; Online Technology; Retail Industry; Retail Industry; Retail Industry; Retail Industry

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October 2017
Case

Shift Technologies, Inc.

By: Thomas Eisenmann and Nicole Tempest Keller

In 2017, management at Shift, an online marketplace that uses a “high touch,” concierge approach to buy and sell used cars, was formulating plans for the San Francisco–based startup’s next phase of expansion. One option was to preserve Shift’s current business model... View Details