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      • 1989
      • Chapter

      Stakeholder Welfare, Managerial Ethics, and Management Buyouts

      By: L. S. Paine and Robert F. Bruner
      Keywords: Executive Compensation; Ethics; Conflict of Interests; Business and Stakeholder Relations
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      Paine, L. S., and Robert F. Bruner. "Stakeholder Welfare, Managerial Ethics, and Management Buyouts." In The Ethics of Organizational Transformation, edited by Robert Frederick, Michael W. Hoffman, and Edward S. Petry Jr.. New York: Quorum Books, 1989.
      • February 1989 (Revised November 1991)
      • Case

      Science Technology Co.--1985

      By: Thomas R. Piper
      The CEO of a U.S. electronics firm is assessing the financial forecasts and the financing plan prepared by the chief financial officer. Given the cyclicality of the industry and the volatility of the firm's performance, the CEO is unsure as to the usefulness of... View Details
      Keywords: Risk and Uncertainty; Change Management; Industry Growth; Forecasting and Prediction; Financial Strategy; Volatility; Electronics Industry
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      Piper, Thomas R. "Science Technology Co.--1985." Harvard Business School Case 289-040, February 1989. (Revised November 1991.)
      • January 1989 (Revised April 1991)
      • Case

      General Electric: Valley Forge (A)

      By: Robert L. Simons
      A series of eight vignette cases designed to be taught in one classroom session. This case describes a potential problem in the way that General Electric has billed the government under a large defense contract. Designed to allow students to discuss what actions top... View Details
      Keywords: Government Administration; Contracts; Policy; Accounting; Management Teams; Business and Government Relations; Industrial Products Industry
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      Simons, Robert L. "General Electric: Valley Forge (A)." Harvard Business School Case 189-009, January 1989. (Revised April 1991.)
      • January 1989 (Revised July 1991)
      • Case

      Bank for International Development, Software Case

      By: W. Carl Kester and Timothy A. Luehrman
      A hypothetical case in which an assistant treasurer of a supranational bank is asked to determine in which currencies it has been cheaper ex post to borrow. An integral part of the case is a Lotus 1-2-3 worksheet containing monthly data on yen and dollar interest... View Details
      Keywords: Decisions; Interest Rates; International Finance; Relationships; Currency; Management Analysis, Tools, and Techniques; Analytics and Data Science; Inflation and Deflation
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      Kester, W. Carl, and Timothy A. Luehrman. "Bank for International Development, Software Case." Harvard Business School Case 289-034, January 1989. (Revised July 1991.)
      • Article

      Computer-Aided Deliberation: Model Management and Group Decision Support

      By: J. F. Nunamaker, L. M. Applegate and B. R. Konsynski
      Keywords: Information Technology; Management; Groups and Teams; Decision Making
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      Nunamaker, J. F., L. M. Applegate, and B. R. Konsynski. "Computer-Aided Deliberation: Model Management and Group Decision Support." Operations Research 36, no. 6 (November–December 1988).
      • Article

      Computer-Aided Deliberation: Model Management and Group Decision Support

      By: J. F. Nunamaker, L. M. Applegate and Benn R Konsynski
      Keywords: Information Technology; Management; Groups and Teams; Decision Making
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      Nunamaker, J. F., L. M. Applegate, and Benn R Konsynski. "Computer-Aided Deliberation: Model Management and Group Decision Support." Operations Research 36, no. 6 (November–December 1988).
      • October 1988 (Revised December 1994)
      • Case

      Maytag in 1984

      By: David J. Collis and Nancy Donohue
      Highlights Maytag's unique position in the industry in 1984. Maytag, a much smaller player than its competitors has prior to 1984 been successful in producing high quality merchandise and charging a premium for it. By 1984 Maytag is also attempting expansion.... View Details
      Keywords: Acquisition; Business or Company Management; Production; Quality; Rank and Position; Competition; Expansion; Electronics Industry
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      Collis, David J., and Nancy Donohue. "Maytag in 1984." Harvard Business School Case 389-055, October 1988. (Revised December 1994.)
      • September 1988 (Revised September 1993)
      • Case

      Mrs. Fields Cookies

      By: James I. Cash Jr.
      Mrs. Fields Cookies is a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products). The company has about 8,000 employees worldwide and less than 150 information systems people for a unique leverage... View Details
      Keywords: Acquisition; Information Management; Organizational Structure; Customer Relationship Management; Business Growth and Maturation; Networks; Internet and the Web; Food and Beverage Industry; Information Technology Industry
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      Cash, James I., Jr. "Mrs. Fields Cookies." Harvard Business School Case 189-056, September 1988. (Revised September 1993.)
      • August 1988
      • Background Note

      Close Encounters of the Four Kinds: Managing Customers in a Rapidly Changing Environment

      By: Benson P. Shapiro
      Describes four kinds of selling: 1) transaction, 2) systems, 3) major account management, and 4) strategic account relationships. Explains the advantages, disadvantages, and risks of each. The second half is devoted to a discussion of strategic account relationships... View Details
      Keywords: Customer Relationship Management; Risk and Uncertainty; Social Psychology
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      Shapiro, Benson P. "Close Encounters of the Four Kinds: Managing Customers in a Rapidly Changing Environment." Harvard Business School Background Note 589-015, August 1988.
      • August 1988 (Revised August 1989)
      • Case

      Poletown Dilemma, The

      By: Thomas R. Piper
      Senior management of General Motors must select a site for a new assembly plant to replace two plants located in Detroit. The economics strongly favor a site in an adjacent state. However, a relocation would have substantial, negative impact on the existing work force,... View Details
      Keywords: Factories, Labs, and Plants; Business and Government Relations; Corporate Social Responsibility and Impact; Business Offices; Management Teams; Restructuring; Economics; Auto Industry; Michigan
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      Piper, Thomas R. "Poletown Dilemma, The." Harvard Business School Case 389-017, August 1988. (Revised August 1989.)
      • 1988
      • Chapter

      Promoting Career-Enhancing Relationships in Organization: The Role of the Human Resource Professional

      By: D. A. Thomas and Kathy E. Kram
      Keywords: Personal Development and Career; Employee Relationship Management
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      Thomas, D. A., and Kathy E. Kram. "Promoting Career-Enhancing Relationships in Organization: The Role of the Human Resource Professional." In Career Growth and Human Resource Strategies, edited by M. London and E. Mone. Quorum Books, 1988.
      • June 1988
      • Supplement

      Bethoney Manufacturing: Interview with Plant Manager and Union President, Video

      By: Michael Beer
      Keywords: Labor and Management Relations
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      Beer, Michael. "Bethoney Manufacturing: Interview with Plant Manager and Union President, Video." Harvard Business School Video Supplement 888-526, June 1988.
      • January 1988 (Revised May 1988)
      • Case

      General Motors' Asian Alliances

      By: Joseph L. Badaracco Jr.
      Describes all of General Motors' major alliances with Asian firms. These include Toyota, Fanuc, Isuzu, Daewoo, Suzuki, Nissan, and Hitachi. Students can discuss the rationale of each alliance, their risks, their management problems, and their likely evolution. Also... View Details
      Keywords: Joint Ventures; Cost Management; Globalized Firms and Management; Problems and Challenges; Alliances; Risk and Uncertainty; Adoption; Corporate Strategy
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      Badaracco, Joseph L., Jr. "General Motors' Asian Alliances." Harvard Business School Case 388-094, January 1988. (Revised May 1988.)
      • fall 1987
      • Article

      Managing through Networks in Investment Banking

      By: D. B. Crane and R. G. Eccles
      Keywords: Management; Networks; Banks and Banking; Banking Industry
      Citation
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      Crane, D. B., and R. G. Eccles. "Managing through Networks in Investment Banking." California Management Review 30, no. 1 (fall 1987).
      • September 1987
      • Background Note

      What Do Venture Capitalists Do?

      By: William A. Sahlman
      Presents the results derived from 49 responses to a questionnaire mailed to 100 venture capitalists in late 1984. The purpose of the survey was to shed light on the relationship between venture capitalists and their portfolio companies. The survey revealed that the... View Details
      Keywords: Borrowing and Debt; Venture Capital; Investment Portfolio; Recruitment; Surveys; Managerial Roles; Service Operations; Relationships; Service Industry
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      Sahlman, William A. "What Do Venture Capitalists Do?" Harvard Business School Background Note 288-015, September 1987.
      • June 1987
      • Supplement

      Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger, Video

      By: W. Earl Sasser, Christopher Hart and Lucy N. Lytle
      To be used with Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program. View Details
      Keywords: Employee Relationship Management; Human Resources; Management Systems; Selection and Staffing; Programs; Partners and Partnerships; Food and Beverage Industry
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      Sasser, W. Earl, Christopher Hart, and Lucy N. Lytle. "Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger, Video." Harvard Business School Video Supplement 887-548, June 1987.
      • June 1987 (Revised May 1992)
      • Case

      Carolina Power & Light Co.: Customer and Operating Services Group

      By: Frank V. Cespedes
      Keywords: Customer Relationship Management; Energy Industry; United States
      Citation
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      Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)
      • March 1987 (Revised July 1996)
      • Case

      Kansas City Zephyrs Baseball Club, Inc.

      By: Kenneth A. Merchant, Krishna G. Palepu and Joseph P. Mulloy
      Describes a dispute between the owners of the major league baseball teams and the players' union about the profitability of the baseball teams. The issue is important because of the ongoing collective bargaining negotiations. A consultant is brought in to decide... View Details
      Keywords: State Ownership; Compensation and Benefits; Entrepreneurship; For-Profit Firms; Accounting; Activity Based Costing and Management; Resource Allocation; Cost Accounting; Cost Management; Labor and Management Relations; Financial Management; Sports; Sports Industry; Kansas
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      Merchant, Kenneth A., Krishna G. Palepu, and Joseph P. Mulloy. "Kansas City Zephyrs Baseball Club, Inc." Harvard Business School Case 187-088, March 1987. (Revised July 1996.)
      • December 1986 (Revised November 1989)
      • Case

      Hewlett-Packard: Manufacturing Productivity Division (A)

      By: Benson P. Shapiro and Lawrence B. Levine
      In late summer 1986, the management of the Manufacturing Productivity Division (MPD) of Hewlett-Packard (HP) was in the process of making major market selection and product policy decisions. MPD is a small division which develops and markets manufacturing productivity... View Details
      Keywords: Business Divisions; Marketing; Product Marketing; Market Entry and Exit; Production; Research and Development; Manufacturing Industry
      Citation
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      Shapiro, Benson P., and Lawrence B. Levine. "Hewlett-Packard: Manufacturing Productivity Division (A)." Harvard Business School Case 587-101, December 1986. (Revised November 1989.)
      • 01 Dec 1986
      • Conference Presentation

      A Group Decision Support System for Idea Generation and Issue Analysis in Organization Planning

      By: L. M. Applegate, B. R. Konsynski and J. F. Nunamaker
      Keywords: Groups and Teams; Planning; Management Analysis, Tools, and Techniques
      Citation
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      Applegate, L. M., B. R. Konsynski, and J. F. Nunamaker. "A Group Decision Support System for Idea Generation and Issue Analysis in Organization Planning." Paper presented at the Conference on Cooperative Work, December 01, 1986.
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