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  • February 2003
  • Case

Whitbread Hotel Company (B)

By: Michael Beer and James Weber
Supplements the (A) case. View Details
Keywords: Organizational Change and Adaptation; Organizational Structure; Integration; Business or Company Management; Strategy
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Beer, Michael, and James Weber. "Whitbread Hotel Company (B)." Harvard Business School Case 403-103, February 2003.
  • September 1996 (Revised November 1999)
  • Case

GLSTN 1996

By: James E. Austin, Willis M. Emmons III and David Maue
The Gay, Lesbian, and Straight Teachers Network (GLSTN), which aims to create respect for all within schools regardless of sexual orientation, faces significant challenges stemming from its rapid growth into a 30-chapter national organization. Issues include... View Details
Keywords: Organizational Culture; Problems and Challenges; Leadership; Networks; Policy; Change Management; Nonprofit Organizations; Leadership Development; Growth Management; Organizational Change and Adaptation; Education Industry
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Austin, James E., Willis M. Emmons III, and David Maue. "GLSTN 1996." Harvard Business School Case 797-038, September 1996. (Revised November 1999.)
  • October 1995 (Revised May 2006)
  • Case

Andersen Consulting - EMEAI: Reorganization for Revitalization

By: Ashish Nanda and Michael Y. Yoshino
Vernon Ellis, managing partner of Andersen Consulting -- Europe, Middle East, Africa, and India (AC -- EMEAI), is considering how best to reorganize. AC -- EMEAI has grown rapidly over the past five years to become Europe's largest consulting operation. However, Ellis... View Details
Keywords: Restructuring; Organizational Change and Adaptation; Business or Company Management; Organizational Design; Growth Management; Cost vs Benefits; Leading Change; Management Teams; Consulting Industry; Europe; Africa; India; Middle East
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Nanda, Ashish, and Michael Y. Yoshino. "Andersen Consulting - EMEAI: Reorganization for Revitalization." Harvard Business School Case 396-007, October 1995. (Revised May 2006.)
  • November 1982
  • Case

Conversion Training at New England Telephone (A)

By: D. Quinn Mills and E. Mary Lou Balbaky
Keywords: Training; Organizational Change and Adaptation; Telecommunications Industry; New England
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Mills, D. Quinn, and E. Mary Lou Balbaky. "Conversion Training at New England Telephone (A)." Harvard Business School Case 383-099, November 1982.
  • April 1994 (Revised April 1995)
  • Case

Volkswagen de Mexico's North American Strategy (A)

In 1988, Volkswagen (VW) consolidated its North American operations in Puebla, Mexico, after shutting down its plant in Pennsylvania. Volkswagen de Mexico had been in operation since the 1960s, but produced almost exclusively for the Mexican market. In the late 1980s,... View Details
Keywords: Organizational Change and Adaptation; Trade; Manufacturing Industry; Auto Industry; Canada; Germany; United States; Mexico
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Shapiro, Helen. "Volkswagen de Mexico's North American Strategy (A)." Harvard Business School Case 794-104, April 1994. (Revised April 1995.)
  • 22 Feb 2010
  • Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

supported what Tucker and Singer had already hypothesized. For example, when the hospital took action on a higher percentage of problems, it had a positive effect on organizational climate. The researchers also confirmed their belief that... View Details
Keywords: by Julia Hanna; Health
  • March 16, 2020
  • Article

15 Questions About Remote Work, Answered

By: Tsedal Neeley
How should corporate leaders, managers and individual workers shift to remote work in the midst of the coronavirus pandemic? Tsedal Neeley, a professor at Harvard Business School, has spent two decades helping companies learn how to manage dispersed teams. In this... View Details
Keywords: Coronavirus Pandemic; Remote Work; Organizational Change and Adaptation; Management Practices and Processes
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Neeley, Tsedal. "15 Questions About Remote Work, Answered." Harvard Business Review (website) (March 16, 2020).
  • June 2021 (Revised December 2021)
  • Case

Suzhou Good-Ark Electronics: Creating and Implementing a Sage Culture

By: Sandra J. Sucher, Nien-he Hsieh, Susan J. Winterberg, Nancy Hua Dai and Shalene Gupta
Suzhou Good-Ark, a Chinese semiconductor implemented "Sage Culture" management based on traditional Chinese philosophy. Productivity doubled, turnover decreased, and employee satisfaction shot up. By 2015, more than 2,000 companies had toured Wu’s factories, and Wu had... View Details
Keywords: Leadership Philosophy; Leadership; Management Style; Organizational Culture; Transformation; Performance; Semiconductor Industry; China; Singapore
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Sucher, Sandra J., Nien-he Hsieh, Susan J. Winterberg, Nancy Hua Dai, and Shalene Gupta. "Suzhou Good-Ark Electronics: Creating and Implementing a Sage Culture." Harvard Business School Case 321-085, June 2021. (Revised December 2021.)
  • December 2022 (Revised July 2023)
  • Case

Applegate Farms

By: Forest L. Reinhardt, José B. Alvarez and Natalie Kindred
Keywords: Agribusiness; Food; Consumer Behavior; Animal-Based Agribusiness; Brands and Branding; Integration; Strategy; Change Management; Change; Organizational Structure; Agriculture and Agribusiness Industry; Food and Beverage Industry; Consumer Products Industry; United States
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Reinhardt, Forest L., José B. Alvarez, and Natalie Kindred. "Applegate Farms." Harvard Business School Case 723-025, December 2022. (Revised July 2023.)
  • March 2022
  • Teaching Note

The Robin Hood Army (A) and (B)

By: Susanna Gallani and Brian Trelstad
Teaching Note for HBS Case Nos. 119-007 and 120-017. View Details
Keywords: Accounting; Expansion; Organizational Culture; Organizational Change and Adaptation; Service Delivery; Social Entrepreneurship; Mission and Purpose; India; Pakistan
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Gallani, Susanna, and Brian Trelstad. "The Robin Hood Army (A) and (B)." Harvard Business School Teaching Note 122-094, March 2022.
  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace
  • 07 Jul 2009
  • First Look

First Look: July 7

an effective set of choices. Balancing search and stability, the authors argue, is a central challenge of organizing. They explore this challenge with an agent-based simulation that shows (1) how a change in View Details
Keywords: Martha Lagace
  • 17 Jul 2012
  • First Look

First Look: July 17

http://www.hbs.edu/research/pdf/12-114.pdf Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management Authors:Maria Guadalupe, Hongyi Li, and Julie Wulf Abstract This paper shows that top management... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2011
  • First Look

First Look: July 12

amplify pressures to improve. Examining organizational responses to a change in a prominent information disclosure program, we provide some of the first empirical evidence characterizing organizations'... View Details
Keywords: Carmen Nobel
  • March 2004 (Revised May 2004)
  • Case

Jack Smith (C): Becoming a Toyota Manager (II)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details
Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry
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Spear, Steven J. "Jack Smith (C): Becoming a Toyota Manager (II)." Harvard Business School Case 604-060, March 2004. (Revised May 2004.)
  • March 2004 (Revised May 2004)
  • Case

Jack Smith (B): Becoming a Toyota Manager (I)

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details
Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry
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Spear, Steven J. "Jack Smith (B): Becoming a Toyota Manager (I)." Harvard Business School Case 604-059, March 2004. (Revised May 2004.)
  • March 2004 (Revised May 2004)
  • Case

Jack Smith (A): Career Launch at Toyota

Jack Smith had a stellar career at Chrysler managing major design teams and manufacturing plants before deciding to join industry leader and benchmark Toyota. It is his first day on the job; what will his orientation entail? Cursory walkthroughs and introductions... View Details
Keywords: Transition; Organizational Structure; Organizational Culture; Personal Development and Career; Manufacturing Industry; Auto Industry
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Spear, Steven J., and Courtney Purrington. "Jack Smith (A): Career Launch at Toyota." Harvard Business School Case 604-057, March 2004. (Revised May 2004.)
  • October 1987 (Revised March 1992)
  • Case

United Parcel Service (A)

United Parcel Service (UPS) in 1987 faced serious challenges to its long-standing policies of on-the-job training and promotion from within. Increased competition in its traditional business of ground transport found UPS lagging in computerization and in need of... View Details
Keywords: Organizational Change and Adaptation; Information Technology; Organizational Culture; Human Resources; Service Industry; United States
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Sonnenfeld, Jeffrey A. "United Parcel Service (A)." Harvard Business School Case 488-016, October 1987. (Revised March 1992.)
  • April 1994 (Revised May 1995)
  • Case

Laura Ashley (A): A New CEO Takes Charge

By: Richard L. Nolan
In a turnaround situation, a new CEO must take actions in the short term to gain control and exercise executive leadership and lay groundwork to formulate a long-term strategy to rebuild a viable business. View Details
Keywords: Organizational Change and Adaptation; Change Management; Management Teams; Business Strategy; Consumer Products Industry; Apparel and Accessories Industry
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Nolan, Richard L. "Laura Ashley (A): A New CEO Takes Charge." Harvard Business School Case 194-142, April 1994. (Revised May 1995.)
  • September 2010
  • Case

Freddie Mac: Managing in Conservatorship

By: Robert Steven Kaplan, Nitin Nohria and Ben Creo
Ed Haldeman has recently become CEO of Freddie Mac, one of three major government sponsored enterprises (GSEs) charged with supporting U.S. residential mortgage finance. The company was placed into conservatorship by the U.S. treasury on September 7, 2008.... View Details
Keywords: Change Management; Financial Crisis; Mortgages; Leadership; Organizational Culture; Business and Government Relations; Financial Services Industry; United States
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Kaplan, Robert Steven, Nitin Nohria, and Ben Creo. "Freddie Mac: Managing in Conservatorship." Harvard Business School Case 411-048, September 2010.
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