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  • All HBS Web  (2,964)
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    • News  (559)
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    • Multimedia  (24)
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  • May 2001 (Revised May 2015)
  • Case

Compagnie Lyonnaise de Transport (A)

By: Michael Tushman and Michael J. Roberts
Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized and financially driven culture, and the centralized service is used unequally, setting up a conflict. View Details
Keywords: Business Divisions; Organizational Culture; Relationships; Conflict Management; Balance and Stability; Transportation Industry; France
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Tushman, Michael, and Michael J. Roberts. "Compagnie Lyonnaise de Transport (A)." Harvard Business School Case 401-040, May 2001. (Revised May 2015.)
  • 01 Dec 2002
  • News

Bad Times for Business

find remedies. We may have a flurry of new regulations here and there, but we won't have genuine solutions for these problems that are not only causing scandals but are also hurting the performance of the economy. Koehn: Board performance and the View Details
Keywords: Garry Emmons
  • April 2017
  • Teaching Plan

An Intern's Dilemma (A) and (B)

By: Sandra J. Sucher
Teaching Plan for HBS Nos. 316-128 and 316-129. View Details
Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence
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Sucher, Sandra J. "An Intern's Dilemma (A) and (B)." Harvard Business School Teaching Plan 317-117, April 2017.
  • November 2004 (Revised September 2007)
  • Case

The Mitchell Family and Mitchells/Richards

By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details
Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry
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Edmondson, Amy C., John A. Davis, Corey B. Hajim, and Kelly Mulderry. "The Mitchell Family and Mitchells/Richards." Harvard Business School Case 605-047, November 2004. (Revised September 2007.)
  • 25 Aug 2003
  • Research & Ideas

Studying Japan from the Inside

deep financial distress and had no choice but seek a foreign partner. Ghosn, who had never worked in Japan but had extensive experiences in other parts of the world, motivated the middle management at Nissan and transformed the culture of... View Details
Keywords: by Cynthia Churchwell
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

colleagues on the Harvard Business School faculty, legendary teacher and thinker Tony Athos. In an organization with a culture of long hours and FILO (first in last out) norms (borrowing from David Physick's... View Details
Keywords: by James Heskett; Financial Services
  • February 2025 (Revised April 2025)
  • Case

Institutional Neutrality, Restraint or Convenience?

By: Clayton S. Rose, Nicole Zelazko and Alexis Lefort
In the fall of 2023 and winter of 2024, college campuses across the U.S. experienced protests and encampments in the aftermath of the October 7, 2023 terrorist attack on Israel by the Islamist militant group Hamas, and Israel’s subsequent invasion of Gaza. These... View Details
Keywords: Distribution; Cost vs Benefits; Ethics; Governance; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Adaptation; Disruption; Communication Strategy; Higher Education; United States
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Rose, Clayton S., Nicole Zelazko, and Alexis Lefort. "Institutional Neutrality, Restraint or Convenience?" Harvard Business School Case 325-022, February 2025. (Revised April 2025.)
  • 28 Apr 2008
  • HBS Case

Negotiating with Wal-Mart

Muccio: Negotiating the P&G Relationship with Wal-Mart," HBS professor Jim Sebenius and Research Associate Ellen Knebel show two very different organizations doing just that. The cases are part of a series that involve hard... View Details
Keywords: by Julia Hanna; Retail
  • 16 Jan 2020
  • News

Hitting the High Notes

transcendent.” Kim, who organized the event for the HBSASC, says he was thrilled to see “the huge presence of Harvard folks” in the audience. “I’m so grateful to the Harvard community for all of the support,” he says. “So many people came... View Details
Keywords: Margie Kelley
  • Web

What an Army Commander Learned About Using AI to Combat Cyberattacks | Working Knowledge

targeting sectors like aviation, insurance, and retail. And federal agencies are warning that both criminal groups and state-linked actors are intensifying efforts to breach corporate systems. Given the proliferation of cyberattacks on businesses, it’s critical that... View Details
  • 14 Oct 2020
  • Blog Post

Creating the Minority Renaissance for Venture Capital: Interview with Henri Pierre-Jacques and Jarrid Tingle, Managing Partners at Harlem Capital

portfolio management which created a great preamble before Harlem Capital.” While working at ICV, Tingle and Pierre-Jacques were also part of the Management Leadership for Tomorrow career program, an organization founded by John Rice (MBA... View Details
  • 01 Jun 2015
  • News

Ink

ecosystems—not just products. Create a network that brings together powerful partners engaged in complementary product and service innovation. Exploit leverage and power. If you have it, use your large size to advantage, but also be smarter and more agile than your... View Details
Keywords: Sean Silverthorne; Apple; Microsoft; Computer and Electronic Product Manufacturing; Manufacturing; Computer Systems Design and Related Services; Professional Services
  • 01 Dec 2020
  • News

Finding The Right Patient-Provider Match

to continue to serve patients.” Similarly, health systems were able to meet the needs of patients as guidelines changed and COVID-19 spread. So, from the start of the pandemic, organizations could channel users to the services they... View Details
Keywords: Susan Young
  • 31 Mar 2023
  • Blog Post

How to Come Out at Work

talking about partners.” Join LGBTQ+ and Ally Groups and Events During PRIDE month, many companies will publicly state their support for the LGBTQ+ community, but coming out and being out at work is not limited to 30 days out of the year. “What I think differentiates a... View Details
  • Web

Creating Brand Value - Course Catalog

firms, consumers, and other cultural producers, and of brands as meaning-based, relational assets that must be carefully designed, curated, and negotiated to unlock their considerable value. As branding becomes more participatory,... View Details
  • 2008
  • Chapter

Identity Negotiation Processes Amidst Diversity: Understanding the Influence of Social Identity and Status Differences

By: Jeffrey T. Polzer and Heather M. Caruso
We integrate an identity negotiation framework with research on diversity, social identity theory, and status differences. This integration reveals the distinct advantages and challenges that high and low status people face when they engage in identity negotiation... View Details
Keywords: Status and Position; Prejudice and Bias; Groups and Teams; Organizational Culture; Identity; Diversity; Power and Influence
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Polzer, Jeffrey T., and Heather M. Caruso. "Identity Negotiation Processes Amidst Diversity: Understanding the Influence of Social Identity and Status Differences." In Diversity at Work, edited by Arthur P. Brief. United Kingdom: Cambridge University Press, 2008.
  • October 1993 (Revised September 1996)
  • Case

BANC ONE - 1993

By: Hugo Uyterhoeven and Myra M. Hart
From a small local bank, Banc One has grown to one of the largest and most profitable banks in the United States under the leadership of its CEO, John B. McCoy. It has an impressive track record of improving the performance of its acquisitions while retaining the... View Details
Keywords: Leadership; Acquisition; Organizational Culture; Policy; Adaptation; Business Growth and Maturation; Strategy; Performance Improvement; Industry Structures; Banking Industry; United States
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Uyterhoeven, Hugo, and Myra M. Hart. "BANC ONE - 1993." Harvard Business School Case 394-043, October 1993. (Revised September 1996.)
  • 30 Aug 2004
  • Research & Ideas

Mapping Your Board’s Effectiveness

critical internal processes that will create and deliver the value proposition; and whether the organization has the right people and systems in place and the right culture for its strategy to be successful.... View Details
Keywords: by Robert S. Kaplan
  • April 2007
  • Case

Alan Kendricks at Cardiology Associates

By: Boris Groysberg, Colleen Kaftan and Wilfred S. McCalla, Jr.
Alan Kendricks struggles to address many challenges facing him as a recently promoted medical director for Cardiology Associates at Southeastern Pennsylvania University Hospital. He must balance his time taking care of patients, running a practice, managing up, down,... View Details
Keywords: Leadership; Business or Company Management; Strategy; Organizational Culture; Work-Life Balance; Organizational Structure; Change Management; Health Care and Treatment; Health Industry; Pennsylvania
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Groysberg, Boris, Colleen Kaftan, and Wilfred S. McCalla, Jr. "Alan Kendricks at Cardiology Associates." Harvard Business School Case 407-067, April 2007.
  • 22 Nov 2022
  • Blog Post

Leading in Tough Times: HBS Faculty member Amy C. Edmondson on Psychological Safety

or questions may have been lurking in people's minds but held back. Simply put, the act of not speaking up with an important work-relevant idea is not visible. WHY IS PSYCHOLOGICAL SAFETY ESPECIALLY IMPORTANT IN TOUGH TIMES? Today's View Details
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