Publications

June 1995 (Revised June 1995)
Case

Ernst & Young United Kingdom (A)

By: John J. Gabarro and Samantha Graff

Intended to be a robust example of the challenges encountered during the early stages of a large-scale organizational transformation effort in a professional service firm. Describes a massive change program initiated and led by the new managing partner along with a... View Details

Keywords: Restructuring; Change Management; Leading Change; Management Teams; Organizational Change and Adaptation; Problems and Challenges; United Kingdom; London

March 2021 (Revised March 2024)
Case

M-KOPA: Empowering Lives

By: V. Kasturi Rangan, Wale Lawal and Pippa Tubman Armerding

The Pay As You Go solar power company in East Africa had sales of $71 million in 2019. It wished to grow to $300 million by 2025. M-KOPA, founded by three entrepreneurs in 2011, had grown nicely in Kenya and Uganda to reach nearly 750,000 households with an innovative... View Details

Keywords: Mobile Payment; Go-to-market Strategy; Business At The Base Of The Pyramid; Business Growth; Social Entrepreneurship; Renewable Energy; Business Model; Growth and Development Strategy; Expansion; Marketing Strategy; Developing Countries and Economies; Kenya; Uganda; Nigeria

Program

Behavioral Economics—Virtual

program prepares you to influence the behavior of customers and employees—and become a bigger contributor to your organization's success. This program is eligible for the Certificate of Management Excellence. Learn More Key Benefits... View Details

17 May 2017
Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

professor of organizational behavior and human resource management at the University of Toronto Mississauga; András Tilcsik, assistant professor of strategic management at the University of Toronto; and Sora... View Details

Keywords: by Dina Gerdeman

10 Jan 2012
Working Paper Summaries

The Evolving Basis for Legitimacy of the World Trade Organization: Dispute Settlement and the Rebalancing of Global Interests

Keywords: by Arthur Daemmrich

Program

Leading Professional Service Firms

achievement Create an intimate, flexible culture that is inclusive, supportive, and collegial Help professionals manage rising expectations, remain productive, and grow throughout their careers Develop leaders at all levels of your View Details

Keywords: Professional Services; Professional Services

April–June 2012
Article

Hybrid Organizations: The Next Chapter in Sustainable Business

By: Nardia Haigh and Andrew J. Hoffman

In this article, we describe how hybrid organizations are developing business models that are competitive and create positive social and environmental change. We discuss the distinctive characteristics of the hybrid business model, both conceptually and in practice. We... View Details

Keywords: Business Model; Mission and Purpose; Environmental Management; Social Enterprise

Read Now

2009
Chapter

The Principles of Embedded Liberalism: Social Legitimacy and Global Capitalism

By: Rawi Abdelal and John G. Ruggie

In this essay we revisit the principles of “embedded liberalism” and argue for their relevance to the contemporary global economy. The most essential principle is the need for markets to enjoy social legitimacy, because their political sustainability ultimately depends... View Details

Keywords: Economic Systems; Ethics; International Finance; Globalization; Multinational Firms and Management; Corporate Governance; Governing Rules, Regulations, and Reforms; Labor

Read Now

Career Coach

Tim Butler

in this area. His research led to the development of the CareerLeader business career assessment program that is used by over 600 MBA programs, universities, and corporations around the world. His coaching is focused on the development of career vision, making... View Details

02 Feb 2007
What Do You Think?

Is There Too Little “Know Why” In Business?

purpose itself evolutionary? Does it change as organizations grow? Does it change from one generation of management to the next? How can it be made as tangible to employees as profit? Can we aspire to a... View Details

Keywords: by Jim Heskett

20 Apr 2023
Blog Post

Tackle the First 90 Days of Your Next Role: A 5 Step Process for Success on the Job

Detail What, Why, and How Step 1 in the “slow down to go fast” five-step process is to detail the first 90 days by communicating openly with your manager about: What you plan to do to learn your new role and contribute Why you are... View Details

September 2001
Background Note

Assessing Your Organization's Crisis Response Plans

Organizations inevitably face crises, but few are well prepared to deal with them. This note summarizes the findings of research and experience about what it takes to respond effectively in crisis situations. Provides principles to guide crisis response planning,... View Details

Keywords: Organizations; Crisis Management

November 2007
Article

Solve the Succession Crisis by Growing Inside-Outside Leaders

By: Joseph L. Bower

This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In his interviews and data analysis, Harvard Business School professor Bower found... View Details

Keywords: Talent and Talent Management; Leadership Development; Management Practices and Processes; Management Succession; Planning

June 1977 (Revised May 1997)
Case

University of Trent

By: Regina E. Herzlinger

Focuses on two issues: 1) technical systems that can be employed in nonprofit organizations for control and motivational purposes. Systems discussed range from payroll monitoring systems to zero-base budgeting and 2) the managerial environment needed for serious... View Details

Keywords: Information Technology; Motivation and Incentives; Business or Company Management; Nonprofit Organizations; Governance Controls; Education Industry

March 2000 (Revised August 2000)
Case

Ethan Berman at RiskMetrics Group (A)

Ethan Berman, CEO of J.P. Morgan's risk management spinoff, has grown RiskMetrics Group (RMG) from a small team of 30 to a 70-person firm contemplating an IPO. Along the way, the consensus-based decision-making process that he espoused started to prove unwieldy; his... View Details

Keywords: Organizational Change and Adaptation; Management Style; Business Growth and Maturation; Decision Making; Service Industry; Consulting Industry

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

Institute, which advises managers in the public, private, and nonprofit sectors, says that as organizations increasingly ask customers to play a more active role in transactions, saving money shouldn't be... View Details

Keywords: by Deborah Blagg; Service

20 Apr 2012
Working Paper Summaries

Why Every Company Needs a CSR Strategy and How to Build It

Keywords: by Kash Rangan, Lisa A. Chase & Sohel Karim

February 2010 (Revised June 2011)
Case

SEWA Trade Facilitation Center: Changing the Spool

By: Mukti Khaire and Kathleen L. McGinn

The case is about the decision to convert a not-for-profit organization into a for-profit company. SEWA Trade Facilitation Center (STFC), which is part of a larger non-profit organization—the Self-Employed Women's Association (SEWA)—works to improve the livelihoods of... View Details

Keywords: Cooperative Ownership; For-Profit Firms; Gender; Business Model; Organizational Change and Adaptation; Nonprofit Organizations; Arts; Entrepreneurship; Economic Growth; Growth and Development Strategy; Consumer Products Industry; India

July – August 2011
Article

The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health Service

By: Julie Battilana

This study examines the relationship between social position, both within the field and within the organization, and the likelihood of individual actors initiating organizational changes that diverge from the institutional status quo. I explore this relationship using... View Details

Keywords: Status and Position; Transformation; Organizational Change and Adaptation; Projects; Leading Change; Managerial Roles; Relationships; Power and Influence; Health Industry; United Kingdom