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  • July 2021
  • Article

The Effect of Price on Firm Reputation

By: Michael Luca and Oren Reshef
While a business's reputation can affect its pricing, prices can also affect its reputation. To explore the effect of prices on reputation, we investigate daily data on menu prices and online ratings from a large rating and ordering platform. We find that a price... View Details
Keywords: Pricing; Reputation Systems; IT Policy And Management; Economics Of Digital Platforms; Business Ventures; Reputation; Price; Consumer Behavior; Analysis
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  • 11 Sep 2012
  • First Look

First Look: September 11

surprisingly, local governments exercise the greatest control over urban land in cities that adopted market reforms earliest. Slavery's Scientific Management: Accounting for Mastery Author:Caitlin C.Rosenthal Publication:In Slavery's... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2016
  • Research & Ideas

Is Group Loyalty a Force for Good or Evil?

you are trying to do is create a sense of loyalty or trust in the firm,” says Tandon Family Professor Francesca Gino, a member of the Negotiation, Organizations & Markets unit at Harvard Business School. “But that can make people so... View Details
Keywords: by Michael Blanding
  • 31 Jan 2012
  • First Look

First Look: Jan. 31

Policy Author:David Moss Publication:Chap. 2 in Shared Responsibility, Shared Risk: Government, Markets and Social Policy in the Twenty-First Century, edited by Jacob Hacker and Ann O'Leary, 22-38. New York:... View Details
Keywords: Sean Silverthorne & Carmen Nobel
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

quality when networks of schools cooperate with each other. When school districts work well, they create these scale advantages; when they do not work well, they are cumbersome bureaucracies. Because of the number of independent charter schools in New Orleans, a View Details
Keywords: by Sarah Jane Gilbert; Education
  • March 2006
  • Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
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  • 12 Oct 1999
  • Research & Ideas

Value Judgments: Business Ethics Across Borders

of the individual, and concern for social responsibility. As Siam Cement expanded beyond Thailand, however, managers felt pressured to compromise the corporate code of ethics. The company's standards regarding improper payments, for... View Details
Keywords: by Judith A. Ross
  • 16 May 2018
  • Research & Ideas

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps

Sometimes, maintaining a toehold in a market was a best-case scenario that ultimately reaped dividends—something today’s managers might want to remember when considering any emerging market where the... View Details
Keywords: by Julia Hanna; Manufacturing
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

decade I believe the research agenda at business schools will be driven by the desire to apply management principles to addressing complex social problems (like balancing energy security with environmental sustainability), whose solutions... View Details
Keywords: by Sean Silverthorne
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

  PublicationsiPhones for Friends, Refrigerators for Family: How Products Prime Social Networks Authors:Lalin Anik and Michael I. Norton Publication:Social Influence (forthcoming). Abstract We show that priming consumers with products... View Details
Keywords: Sean Silverthorne
  • 23 Jan 2018
  • First Look

First Look at New Research and Ideas, January 23, 2018

mothers were not employed. In the domestic sphere, sons raised by employed mothers spend more time caring for family members, and daughters spend less time on housework. Analyses provide evidence for two mechanisms: gender attitudes and View Details
Keywords: Sean Silverthorne
  • 10 Oct 2005
  • Research & Ideas

Homers: Secrets on the Factory Floor

aeronautics industry has undergone ups and downs in the past decades: Large orders of planes (and engines) and their cancellation can create prosperity or wreak havoc in these concentrated labor markets. This research surfaces the implicit View Details
Keywords: by Sean Silverthorne; Manufacturing
  • April 2007
  • Article

Wintel: Cooperation and Conflict

By: Ramon Casadesus-Masanell and David B. Yoffie
We study competitive interactions between Intel and Microsoft, two producers of complementary products. In a system of complements, like the PC, the value of the final product depends on how well the different components work together. This, in turn, depends on the... View Details
Keywords: Conflict and Resolution; Competition; Cooperation; Value; Performance Effectiveness; Research and Development; Motivation and Incentives; Investment; Price; Product Launch; Product
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  • 10 May 2011
  • First Look

First Look: May 10

without controversy, to be a tool for empowering women. Here, using a randomized controlled trial, we examine whether access to and marketing of an individually held commitment savings product lead to an increase in female decision-making... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

  Publications Forthcoming National Bureau of Economic Research Innovation Policy and the Economy, Volume 16 By: Lerner, Josh, and Scott Stern Abstract—No abstract available. Publisher's link: http://papers.nber.org/books/lern15-1 2015 International Encyclopedia of the... View Details
Keywords: Sean Silverthorne
  • February 2010 (Revised April 2010)
  • Case

China: Getting Richer Still

By: Diego A. Comin and Richard H. K. Vietor
In the last quarter of 2009, China's GDP growth rate again approached 10%. While the global financial crisis had certainly hurt - causing layoffs of as many as 20 million factory workers - a huge stimulus package on top of continuing domestic demand had restored... View Details
Keywords: History; Resource Allocation; Corporate Social Responsibility and Impact; Social Issues; Policy; Business and Government Relations; Macroeconomics; Demand and Consumers; Leading Change; Economic Growth; China
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  • June 2009
  • Article

Highbrow Films Gather Dust: Time-inconsistent Preferences and Online DVD Rentals

By: Katherine L. Milkman, Todd Rogers and Max H. Bazerman
We report on a field study demonstrating systematic differences between the preferences people anticipate they will have over a series of options in the future and their subsequent revealed preferences over those options. Using a novel panel data set, we analyze the... View Details
Keywords: Decision Choices and Conditions; Forecasting and Prediction; Film Entertainment; Demand and Consumers; Renting or Rental; Power and Influence; Prejudice and Bias; Online Technology; Motion Pictures and Video Industry
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  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

compatibility can thus increase asymmetry between the platform owners’ profit foci and, given a sufficiently large difference in the standalone utilities, yields greater profits for both platform owners. We further show that social... View Details
Keywords: Dina Gerdeman
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55402 The Creation and Evolution of Entrepreneurial Public Markets By: Bernstein, Shai, Abhishek Dev, and Josh Lerner Abstract—This paper explores the creation and evolution of new stock... View Details
Keywords: Dina Gerdeman
  • 18 Sep 2018
  • First Look

New Research and Ideas, September 18, 2018

structures and consumer values in diversification decisions. The findings contribute to the broader literatures on institutional entrepreneurship, market categories, and social movements. They also help... View Details
Keywords: Dina Gerdeman

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